Problems Receiving Faxes - Canon 4204B019AA User Manual

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Advanced Guide
Troubleshooting

Problems Receiving Faxes

Cannot Receive a Fax, Cannot Print a Fax
Machine Does Not Switch Automatically between Voice and Fax Calls
Quality of Received Fax is Poor
Cannot Receive a Color Fax
Errors Often Occur When You Receive a Fax
Cannot Receive a Fax, Cannot Print a Fax
Check 1: Is the power turned on?
You cannot receive faxes if the power is turned off. Press the
power on.
If you disconnected the power cord without turning off the power (the Power
lit), reconnecting it turns on the power automatically.
If you disconnected the power cord after pressing the
(the Power lamp is not lit), reconnect it, then press the ON button to turn on the power.
If the power was turned off due to power failure, etc., the power is automatically turned
on when the power failure is resolved.
Check 2: Is the machine's memory full?
Either print or delete documents in the machine's memory to free it up, then ask the sender to
resend the fax.
Document Stored in Memory
Check 3: Does an error occur during reception?
Check the LCD for an error message.
A Message for Faxing Is Displayed on the LCD
Print the Activity report and check for an error.
Activity Report
Check 4: Is the telephone line connected correctly?
Check that the telephone line is connected correctly to the Telephone Line Jack and that the
telephone (or another external device such as an answering machine or a computer modem)
is connected correctly to the External Device Jack. Refer to your setup manual.
Check 5: Is a different size of paper from that specified by Page size loaded?
If a different size of paper from that specified by Page size is loaded on the Rear Tray,
incoming faxes will not be printed completely and will be stored in memory. Load the same
size of paper as that specified by Page size on the Rear Tray, then press the
machine.
Check 6: Is Page size set to other than A4, 8.5"x11"(LTR), or Legal (or 8.5"x14")?
If Page size is set to other than A4, 8.5"x11"(LTR), or Legal (or 8.5"x14"), the received fax will
not be printed and will be stored in memory (Memory Reception). Set Page size to A4,
8.5"x11"(LTR), or Legal (or 8.5"x14").
Check 7: Is paper loaded?
If paper is not loaded on the Rear Tray, received faxes will be stored in memory without being
printed. Load paper on the Rear Tray, then press the
Check 8: Has the ink run out?
If the ink has run out, received faxes will be stored in memory without being printed. Replace
> Problems Receiving Faxes
ON button to turn the
ON button to turn off the power
button on the
OK
OK button.
lamp is