Hayward OmniLogic Troubleshooting Manual
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Hayward OmniLogic Troubleshooting Manual

Consumer network troubleshooting
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OmniLogic®
Consumer Network Troubleshooting Guide
CTSG-OLN150a
Copyright 2016 Hayward Industries Inc.

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JJ Till
February 20, 2025

CHLOR Relay K1 and K2 Stuck Closed Chlorinator alarm

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1 comments:
Mr. Anderson
February 20, 2025

To fix the CHLOR Relay K1 and K2 stuck closed alarm on a Hayward OmniLogic system, try the following steps:

1. Power Cycle the System – Turn off the OmniLogic system, wait a few minutes, then turn it back on to see if the error clears.

2. Check for Physical Relay Issues – Inspect the relays for any visible damage or signs of burning.

3. Replace the 4A Fuse – If the error is intermittent, replacing the 4A fuse may help resolve the issue.

4. Update Firmware – Ensure the OmniLogic system is running the latest firmware, as updates may fix known issues.

5. Inspect Wiring and Connections – Verify that all wiring connections to the relays and T-Cell current sensor are secure and properly connected.

6. Monitor Error Behavior – If the error disappears and returns intermittently, it could indicate a failing relay that may need replacement.

If the issue persists after these steps, consider contacting Hayward support for further troubleshooting or relay replacement.

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Summary of Contents for Hayward OmniLogic

  • Page 1 OmniLogic® Consumer Network Troubleshooting Guide CTSG-OLN150a Copyright 2016 Hayward Industries Inc.
  • Page 2 Safety Precautions Warning High Voltage Electrocution Hazard Hazardous voltage can shock, burn, cause serious injury and or death. To reduce the risk of electrocution and or electric shock hazards: • Only qualified technicians should remove the dead front • Qualified technicians should: replace damaged wiring immediately •...

  • Page 3: Table Of Contents

    Table of Contents OmniLogic® Overview & Terminology Pg. 4-5 MSP Layout & OmniLogic Wi-Fi Bridge (HLWLAN) Pg. 6-7 How To: Pg. 8-16 Download Firmware Connect Via Wi-Fi Create a Web Account Register OmniLogic 12-13 Check for IP Address Safely Reboot MSP...

  • Page 4: Omnilogic® Overview & Terminology

    OmniLogic: Overview • The OmniLogic is an internet and App ready, intuitive, modular automation system. • This elite automation system features a USB backup and upgrade option. The USB feature allows servicers to back up existing configurations as well as upgrade the system with the latest revision in minutes.
  • Page 5 OmniLogic: Terminology Term Description Main System Processor (display) Main Panel Processor (main board) Main Panel (enclosure) Power Supply Unit (PWR Supply) Input / Output Expansion Card High Voltage Relay Low Voltage Relay Low Voltage Actuator Relay Bank...

  • Page 6: Msp Layout & Omnilogic Wi-Fi Bridge (Hlwlan)

    OmniLogic: Main System Processor (MSP) HLX-LOC-DSP Ethernet Port (used for both Wired & Wi-Fi network operation) USB Port (uploading firmware & backing up/loading configuration) MSP Connection (Input/Output) MSP Ribbon Cable MPP Connection (Input/Output)
  • Page 7 OmniLogic: Wi-Fi Bridge (HLWLAN) Injector LAN Port (Ethernet cable from LAN port to MSP) Power to Injector (power cable plugs into the MPP) PoE Port (Ethernet cable from PoE to LAN (PoE) of the HLWLAN) UNUSED LAN (PoE) Port (Ethernet cable from the LAN (PoE) to PoE of the injector)

  • Page 8: How To

    OmniLogic® How To:...

  • Page 9: Download Firmware

    How To: Download Firmware To download the latest firmware to a USB drive go to www.hayward.com Support Center> Automation > OmniLogic > Firmware Updates Step 1: Right click on the link of the file Step 1-3 you wish to download.

  • Page 10: Connect Via Wi-Fi

    How To: Connect to a Wi-Fi Network For best results, make sure the MSP firmware is updated to the latest revision: www.hayward.com Support Center> Automation > OmniLogic > Firmware Updates Step 1 Step 2 On the right of the dashboard locate and tap Press the “wifi bridge”...

  • Page 11: Create A Web Account

    How To: Create a Web Account Use the steps provided to set up a web account for both web and app control. Step 1 Step 2 Open a web browser and type: Select: “Register New User”, located in the http://www.haywardomnilogic.com bottom left of the sign-in window.

  • Page 12: Register Omnilogic

    How To: Register an OmniLogic Use the steps provided to register an OmniLogic for web/app control. NOTE: the OmniLogic MUST be configured AND MUST have access to the internet. Step 1 Step 2 Enter the username and password of your Read all listed information, including the account, then select “SIGN IN”.
  • Page 13 Wi-Fi. MSPs are registered to a single account). NOTE: If the web server is unable to locate the OmniLogic system, the following message will likely appear: “Msp System ID you have input was not found, please input a valid MSP ID”. IF message appears, verify that the OmniLogic is powered up, the MSP is configured, and connected the home network.

  • Page 14: Check For Ip Address

    How To: Check for an IP Address Follow the steps provided to verify whether or not the OmniLogic has an IP address issued by the network router (Dynamic IP Configuration). Step 1 Step 2 On the right of the dashboard locate and tap Select the “network”...

  • Page 15: Safely Reboot Msp

    How To: Safely Reboot MSP When rebooting the OmniLogic, it is advisable to do so through the MSP and NOT directly through the breaker. This reboot procedure covers a safe restart. Step 1 Step 2 Press the power button. Select ‘shut down’.

  • Page 16: Connect Msp To A Hotspot

    How To: Connect an MSP to a Hotspot NOTE: This process is for TESTING PURPOSES ONLY. Use the steps provided to connect the MSP to a mobile Hotspot (bypasses the home network). Step 1 Step 2 On hotspot or mobile device, identify the Navigate to: config, then select the ‘wifi network name and record the password.

  • Page 17: Troubleshooting

    OmniLogic® Network Troubleshooting...

  • Page 18: Wired Ethernet: "Msp Not Found

    1. Wired Ethernet: “MSP Not Found” If the OmniLogic system has not been configured, web registration will not be successful. If not configured, load a backed-up file or complete the configuration process before continuing. Verify MSP is Configured Verify the Firmware is up-to-date...
  • Page 19 1. Wired Ethernet: “MSP Not Found” (cont.) PoE or Power over Ethernet typically only appears in switches or sophisticated routers. The WAN port should be reserved for internet feed into the router ONLY. DO NOT plug the MSP’s Ethernet cable into a PoE or WAN port Verify Ethernet connection Verify router port type Step 1C...
  • Page 20 1. Wired Ethernet: “MSP Not Found” (cont.) CAT5e and CAT6 cables are rated for 328 feet to maintain 1Gbps; however, CAT6 has more shielding which makes it less susceptible to data losses over distance. If run exceeds 328 feet, contacting a network professional is advised. Test Ethernet cable Inspect router/modem port Step 1E...
  • Page 21 Ethernet cable*, and switch is set to Dynamic AND that an IP address appears under it with the cable that runs back to the OmniLogic. IF the ‘local IP’, ‘netmask, & ‘gateway’*. IF IP DOES NOT router’s LED is active go to step 1H, IF inactive, contact appear, go to 1I.
  • Page 22 1. Wired Ethernet: “MSP Not Found” (cont.) Most networks run Dynamic (DHCP); this means the router issues IP addresses to connected devices. Static networks, although rare in residential applications, require programmed IP credentials to make full connection with the router. Verify the router is set to DHCP Laptop/PC test Step 1I...
  • Page 23 1. Wired Ethernet: “MSP Not Found” (cont.) Routers may take as long as 3 minutes to fully reboot after power is returned. To power cycle, it is recommended to unplug the router from its power source as apposed to pressing any reset buttons (reset buttons can reset some routers to factory default). Reboot router/modem Laptop/PC test Step 1K...

  • Page 24: Wi-Fi Connection: "Msp Not Found

    2. Wi-Fi Connection: “MSP Not Found” If the OmniLogic system has not been configured, web registration will not be successful. If not configured, load a backed-up file or complete the configuration process before continuing. Verify the Firmware is up-to-date Verify MSP is Configured...
  • Page 25 POE port. Finally, verify the injectors power cable is to the HLWLAN and if communication has been plugged firmly into the OmniLogic MPP. IF correct, go established with the local area network. IF LEDs are not to step 2D. IF incorrect, contact a pool professional*.
  • Page 26 2. Wi-Fi Connection: “MSP Not Found” (cont.) LAN testers are crucial tools for testing the integrity AND proper configuration of network cabling. They are readily available through Network Supply Stores. Conduct LAN test on cables Network name & password Step 2E Step 2F Unplug both Wi-Fi cables and conduct a LAN test on Verify the network name &...
  • Page 27 2. Wi-Fi Connection: “MSP Not Found” (cont.) NOTE: When connecting to a your network from a Wi-Fi enabled device (such as a smart phone) DO NOT connect to any 5Ghz networks as these are not supported by the HLWLAN. Connect a Wi-Fi enabled device Check for IP address Step 2G Step 2H...
  • Page 28 15). the internet, if owner simply connects to the router, When the OmniLogic boots back up, wait 3 minutes & then it is DHCP. IF DHCP, go to step 2J. IF static, IP rescan the network, entering the password. After 5 credentials must be provided to continue, contact the minutes, IF an IP address appears go to step 2K.
  • Page 29 2. Wi-Fi Connection: “MSP Not Found” (cont.) Some routers may have a power button and others have a reset button. Unplugging the power cable at the router will ensure it is not reset to factory default. Attempt registration Power cycle the router Step 2K Step 2L Go to www.haywardomnilogic.com, log in to the...
  • Page 30 2. Wi-Fi Connection: “MSP Not Found” (cont.) NOTE: Mobile hotspots generally rely on cellular service. For best results, make sure cellular service is 3G or better when conducting a mobile hotspot test. Unplugging the power cable at the router will ensure it is not reset to factory default. Connect to a Hotspot Power cycle the router Step 2M...
  • Page 31 On the MSP, power cycle the MSP (pg. 15). When the Setup a mobile hotspot and connect the MSP to that OmniLogic boots back up wait 3 minutes & attempt hotspot (pg. 16). Attempt registration. IF still NO IP registration. IF successful, problem is solved. IF address, then go to 2Q.
  • Page 32 2. Wi-Fi Connection: “MSP Not Found” (cont.) NOTE: If experiencing trouble logging into the web account, verify the username and password are correct (the password IS CASE SENSATIVE). Log into OmniLogic account Step 2Q Go to www.haywardomnilogic.com and complete login.

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