Hayward OmniLogic Troubleshooting Manual
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Hayward OmniLogic Troubleshooting Manual

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OmniLogic®
Network Troubleshooting Guide
TSG-OLN144c
Copyright 2016 Hayward Industries Inc.

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Donald White
April 16, 2025

No pool or outside air temperature display. Service mode shows both installed.

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Summary of Contents for Hayward OmniLogic

  • Page 1 OmniLogic® Network Troubleshooting Guide TSG-OLN144c Copyright 2016 Hayward Industries Inc.
  • Page 2 Safety Precautions Warning High Voltage Electrocution Hazard Hazardous voltage can shock, burn, cause serious injury and or death. To reduce the risk of electrocution and or electric shock hazards: • Only qualified technicians should remove the dead front • Replace damaged wiring immediately •...

  • Page 3: Table Of Contents

    Table of Contents OmniLogic® Overview & Terminology Pg. 4-5 OmniLogic: Main PCB Layout (MPP) & MSP Layout Pg. 6-7 Omnilogic: Wi-Fi Bridge (HLWLAN) Pg. 8 How To: Pg. 9-24 Download Firmware Upgrade Firmware 11-12 Directly Connect Via Ethernet 13-14 Connect Via Wi-Fi...

  • Page 4: Omnilogic® Overview & Terminology

    OmniLogic: Overview • The OmniLogic is an internet and App ready, intuitive, modular automation system. • This elite automation system features a USB backup and upgrade option. The USB feature allows customers and servicers to back up existing configurations as well as upgrade the system with the latest revision in minutes.
  • Page 5 OmniLogic: Terminology Term Description Main System Processor (display) Main Panel Processor (main board) Main Panel (enclosure) Power Supply Unit (PWR Supply) Input / Output Expansion Card High Voltage Relay Low Voltage Relay Low Voltage Actuator Relay Bank...

  • Page 6: Omnilogic: Main Pcb Layout (Mpp) & Msp Layout

    OmniLogic: Main PCB Layout (MPP) Sensor Blocks (SENS 1-4) Flow Switches (FLOW 1-2) 120VAC to Power Supply Low Voltage Relays (LVR 1-4) Turbo Cell (CHLR1) Rectifier Input/output AC to DC (Cell) Valve Actuators (VLV 1-4) WiFi Antenna LAN Power 20A Fuse (Protects Cell Circuit)
  • Page 7 OmniLogic: Main System Processor (MSP) HLX-LOC-DSP Ethernet Port (used for both Wired & Wi-Fi network operation) USB Port (uploading firmware & backing up/loading configuration) MSP Connection (Input/Output) MSP Ribbon Cable MPP Connection (Input/Output)

  • Page 8: Omnilogic: Wi-Fi Bridge (Hlwlan)

    OmniLogic: Wi-Fi Bridge (HLWLAN) Injector LAN Port (Ethernet cable from LAN port to MSP) Power to Injector (power cable plugs into the MPP) PoE Port (Ethernet cable from PoE to LAN (PoE) of the HLWLAN) UNUSED LAN (PoE) Port (Ethernet cable from the LAN (PoE) to PoE of the injector)

  • Page 9: How To

    OmniLogic® How To:...

  • Page 10: Download Firmware

    How To: Download Firmware To download the latest firmware to a USB drive go to www.hayward.com Support Center> Automation > OmniLogic > Firmware Updates Step 1: Right click on the link of the file Step 1-3 you wish to download.

  • Page 11: Upgrade Firmware

    How To: Upgrade Firmware Insert the USB drive into the side of the MSP and follow the steps provided below: Step 1 Step 2 Press the power button. Select “service mode”. Step 3 Step 4 Tap the “Upgrade” icon. Tap device to upgrade then check mark.
  • Page 12 How To: Upgrade Firmware (cont.) NOTE: Make sure all devices are up to the latest firmware revision. Step 5 Step 6 Select storage method (USB). Select latest file (downloaded from web). Step 7 Step 8 Press check mark to start the upgrade process Press check mark when complete (100%), (DO NOT power off while in process)*.

  • Page 13: Directly Connect Via Ethernet

    Use these steps to directly connect the MSP to a home router. Step 1 Step 2 OmniLogic Enclosure Before installing the OmniLogic, it is advisable If crimping cable, follow above diagram for to run Ethernet to the installation site*. CAT6 (right), verify wires match.
  • Page 14 Proceed to “How To: Create a Web Account” Ethernet port and verify LEDs illuminate. followed by “How To: Register an OmniLogic”. *NOTE: Both CAT5e and CAT6 type cables can be run at a maximum distance of 328ft. to maintain 1Gbps of data transfer; however CAT6 has more...

  • Page 15: Connect Via Wi-Fi

    Step 1 Step 2 Connect phone or Wi-Fi enabled device to the Identify the optimal location, strongest signal, router intended to be used with OmniLogic. to install the HLWLAN using Ookla (free App). Step 2B Step 3 IF download/upload speeds are less than...
  • Page 16 NEVER terminate at the MSP. Power from the injector goes to the HLWLAN ONLY. Step 4 Step 5 Plug the longer cable into “PoE” on the injector Power down the OmniLogic at the breaker and into the “LAN (PoE)” of the HLWLAN. remove the dead front. Step 6 Step 7 Plug the injector’s power cable, into the...
  • Page 17 How To: Connect Via Wi-Fi (cont.) For best results, make sure the MSP firmware is updated to the latest revision: www.hayward.com Support Center> Automation > OmniLogic > Firmware Updates Step 8 Step 9 On the right of the dashboard locate and tap Press the “wifi bridge”...
  • Page 18 How To: Connect Via Wi-Fi (cont.) If creating a new account for this OmniLogic select “Register New User”, otherwise log into existing account. Step 12 Once connections have been confirmed: Proceed to “How To: Create a Web Account” (pg. 19) followed by “How To: Register an OmniLogic”...

  • Page 19: Create A Web Account

    How To: Create a Web Account Use the steps provided to set up a web account for both web and app control. Step 1 Step 2 Open a web browser and type: Select: “Register New User”, located in the http://www.haywardomnilogic.com bottom left of the sign-in window.

  • Page 20: Register Omnilogic

    How To: Register an OmniLogic Use the steps provided to register an OmniLogic for web/app control. NOTE: the OmniLogic MUST be configured AND MUST have access to the internet. Step 1 Step 2 Enter the username and password of your Read all listed information, including the account, then select “SIGN IN”.
  • Page 21 Wi-Fi. MSPs are registered to a single account). NOTE: If the web server is unable to locate the OmniLogic system, the following message will likely appear: “Msp System ID you have input was not found, please input a valid MSP ID”. IF message appears, verify that the OmniLogic is powered up, the MSP is configured, and connected the home network.

  • Page 22: Safely Reboot Msp

    How To: Safely Reboot MSP When rebooting the OmniLogic, it is advisable to do so through the MSP and NOT directly through the breaker. This reboot procedure covers a safe restart. Step 1 Step 2 Press the power button. Select ‘shut down’.

  • Page 23: Connect Msp To A Hotspot

    How To: Connect an MSP to a Hotspot NOTE: This process is for testing purposes ONLY. Use the steps provided to connect the MSP to a mobile Hotspot (bypasses the home network). Step 1 Step 2 On hotspot or mobile device, identify the Navigate to: config, then select the ‘wifi network name and record the password.

  • Page 24: Verify Web Server Information

    How To: Verify Web Server Information The following identifies how to access Web Server information. If the IP addresses and Port #s are incorrect, registration and/or remote operation will not be possible. Step 1 Step 2 On the right of the dashboard locate and tap Press the “web server”...

  • Page 25: Troubleshooting

    OmniLogic® Network Troubleshooting...

  • Page 26: Wired Ethernet: "Msp Not Found

    1. Wired Ethernet: “MSP Not Found” At router, is Is Ethernet LAN Test MSP Not Ethernet cable in cable plugged Firmware cable, did it Found normal port (NOT into both the up-to-date? fail? PoE or WAN)? MSP & Router? Update Is the MSP Fix &...
  • Page 27 1. Wired Ethernet: “MSP Not Found” (cont.) Contact a Verify On a computer Section B Network setup is Network network is connected to (No IP Addresses) Dynamic (DHCP)? Professional set for DHCP the same router Contact the Does the device Network have internet administrator for IP...
  • Page 28 1. Wired Ethernet: “MSP Not Found” If the OmniLogic system has not been configured, web registration will not be successful. If not configured, load a backed-up file or complete the configuration process before continuing. Verify MSP is Configured Verify the Firmware is up-to-date...
  • Page 29 1. Wired Ethernet: “MSP Not Found” (cont.) PoE or Power over Ethernet typically only appears in switches or sophisticated routers. The WAN port should be reserved for internet feed into the router ONLY. DO NOT plug the MSP’s Ethernet cable into a PoE or WAN port Verify Ethernet connections Verify router port type Step 1C...
  • Page 30 1. Wired Ethernet: “MSP Not Found” (cont.) CAT5e and CAT6 cables are rated for 328 feet to maintain 1Gbps; however, CAT6 has more shielding which makes it less susceptible to data losses over distance. If run exceeds 328 feet, contacting a network professional is advised. Test Ethernet cable Inspect router/modem port Step 1E...
  • Page 31 1. Wired Ethernet: “MSP Not Found” (cont.) *NOTE: It is advisable, for testing purposes, to temporarily run a new Ethernet cable above ground directly from the router to the MSP (THIS IS FOR TESTING PURPOSES ONLY). Use an off-the-shelf cable OR a fully verified cable. Plug into an active router port Inspect MSP’s Ethernet port Step 1G...
  • Page 32 1. Wired Ethernet: “MSP Not Found” (cont.) Most networks run Dynamic (DHCP); this means the router issues IP addresses to connected devices. Static networks, although rare in residential applications, require programmed IP credentials to make full connection with the router. Check for IP addresses Verify the router is set to DHCP Step 1I...
  • Page 33 1. Wired Ethernet: “MSP Not Found” (cont.) Routers may take as long as 3 minutes to fully reboot after power is returned. To power cycle, it is recommended to unplug the router from its power source as apposed to pressing any reset buttons (reset buttons can reset some routers to factory default). Laptop/PC test Reboot router/modem Step 1K...
  • Page 34 & log into the account created for this OmniLogic. IF unable to access this account, verify the customer’s internet is NOT down and contact technical support. IF able to access the account, please call a network professional for more assistance*.

  • Page 35: Wi-Fi Connection: "Msp Not Found

    2. Wi-Fi Connection: “MSP Not Found” Are the On HLWLAN, are HLWLAN, MSP, MSP Not Is the MSP the power & one & injector Found configured? of the LAN LEDS connected ON/flashing? Verify network properly? name & Firmware password Configure Do Ethernet up-to- MSP &...
  • Page 36 2. Wi-Fi Connection: “MSP Not Found” (cont.) Verify Section B Power Cycle MSP Problem Network setup is network is (No IP Addresses) & rescan solved Dynamic (DHCP)? DHCP Contact the Under dynamic, Network registration MSP has IP administrator for IP successful? addresses? credentials...
  • Page 37 -Firewall -IP conflict -Port Prioritization -Parental Controls The problem is likely: Power cycle *Please contact ISP or registration -Firewall OmniLogic Network Professional successful? -IP conflict -Port Prioritization -Parental Controls -Corrupt Config. Connect to a registration hotspot & -Wi-Fi Signal is unreliable...
  • Page 38 2. Wi-Fi Connection: “MSP Not Found” If the OmniLogic system has not been configured, web registration will not be successful. If not configured, load a backed-up file or complete the configuration process before continuing. Verify the Firmware is up-to-date Verify MSP is Configured...
  • Page 39 POE port. Finally, verify the injectors power cable is to the HLWLAN and if communication has been plugged firmly into the OmniLogic MPP. IF correct, go established with the local area network. IF LEDs are not to step 2D. IF incorrect, fix & repeat steps on 15-18).
  • Page 40 2. Wi-Fi Connection: “MSP Not Found” (cont.) LAN testers are crucial tools for testing the integrity AND proper configuration of network cabling. They are readily available through Network Supply Stores. Conduct LAN test on cables Inspect 24V LED on MPP Step 2E Step 2F Unplug both Wi-Fi cables and conduct a LAN test on...
  • Page 41 2. Wi-Fi Connection: “MSP Not Found” (cont.) Unless changed by the homeowner or network installer, the SSID (network name) and the default password are often published on the router. Verify 24VDC on MPP Network name & password Step 2G Step 2H Unplug MSP and check between the 24VDC and GND Verify the network name &...
  • Page 42 2. Wi-Fi Connection: “MSP Not Found” (cont.) NOTE: When connecting to a customer’s network from a Wi-Fi enabled device (such as a smart phone) DO NOT connect to any 5Ghz networks as these are not supported by the HLWLAN. Connect a Wi-Fi enabled device Check for IP addresses Step 2I Step 2J...
  • Page 43 22). the internet, if owner simply connects to the router, When the OmniLogic boots back up, wait 3 minutes & then it is DHCP. IF DHCP, go to step 2L. IF static, IP rescan the network, entering the password. After 5 credentials must be provided to continue, contact the minutes, IF IP addresses appear go to step 2M.
  • Page 44 2. Wi-Fi Connection: “MSP Not Found” (cont.) Some routers may have a power button and others have a reset button. Unplugging the power cable at the router will ensure it is not reset to factory default. Attempt registration Power cycle the router Step 2M Step 2N Go to www.haywardomnilogic.com, log in to the...
  • Page 45 2. Wi-Fi Connection: “MSP Not Found” (cont.) NOTE: Mobile hotspots generally rely on cellular service. For best results, make sure cellular service is 3G or better when conducting a mobile hotspot test. Unplugging the power cable at the router will ensure it is not reset to factory default. Connect to a Hotspot Power cycle the router Step 2O...
  • Page 46 On the MSP, power cycle the MSP (pg. 22). When the Setup a mobile hotspot and connect the MSP to that OmniLogic boots back up wait 3 minutes & attempt hotspot (pg. 23). Attempt registration. IF still NO IP registration. IF successful, problem is solved. IF addresses, then go to 2S.
  • Page 47 2. Wi-Fi Connection: “MSP Not Found” (cont.) NOTE: If experiencing trouble logging into the web account, verify the username and password are correct (the password IS CASE SENSATIVE). Log into OmniLogic account Step 2S On a device connected to the network, go to www.haywardomnilogic.com...

  • Page 48: Led Not Illuminated

    3. 24V LED Not Illuminated Is 12VDC (black & MSP Not Test PSU red) AND 24VDC Replace MPP: Found output (blue & white) HLX-PCB-MAIN present? Is 120VAC present Test PSU Replace PSU: between black & input HLX-PSUPPLY white wires? Test incoming Replace MPP: power HLX-PCB-MAIN...
  • Page 49 3. 24V LED Not Illuminated The power supply (located in the lower right portion of the cabinet) converts 120VAC to 12VDC and 24VDC. The 12vDC circuit drives communication and the 24VDC circuit drives relay activation. Test PSU output Test PSU input Step 3A Step 3B Check for 12VDC between the black and red (bottom...
  • Page 50 3. 24V LED Not Illuminated (cont.) When checking MPP power, verify the circuit breaker is not tripped. If tripped, the system will not receive power. Check MPP power Step 3C Check for 110-130VAC off of the breaker. IF low voltage, resolve at power source/breaker.

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