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Collect Diagnostic Information
When a fault occurs on your WLAN network, you can use the intelligent diagnosis function to diagnose
WLAN devices and the network, and rectify the fault accordingly. If the fault cannot be rectified, export
diagnostic information and log information, and contact your agent or Huawei technical service hotline.
Run an intelligent diagnosis task.
1
Log in to the web platform, choose Diagnosis > Intelligent Diagnosis, select a diagnosis object and
set diagnosis parameters, and then run the diagnosis task.
Export diagnostic information and log information.
2
After the diagnosis task is completed, click Export Diagnosis Info, and then click OK in the dialog
box that is displayed.
The system saves diagnostic information in .txt files and prompts you to save them to your computer.
The files downloaded to your PC are named overall_diaginfo_xxx.txt and autodiagnose-detail.txt.
The overall_diaginfo_xxx.txt file saves all diagnostic information on the AC, and the autodiagnose-
detail.txt file saves the current intelligent diagnostic result.
3
View diagnostic information and log information or send them to technical support engineers.
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