Advertisement
Check User Status
Choose Monitoring > User > User Statistics, and check whether the Retransmission Ratio value
exceeds 50% and whether the Packet Loss Ratio value exceeds 5%. If the retransmission ratio
exceeds 50% or the packet loss ratio exceeds 5%, check whether network communication is normal
and whether the radio environment affects data transmission on the network, and record related
information.
3
Choose Diagnosis > Intelligent Diagnosis, select a user, and start the diagnosis. Handle the
problem found in the diagnosis according to the suggestions provided in the diagnostic result.
4
Seek technical support.
If the problem persists, contact your agent or Huawei enterprise technical service hotline, and provide
the fault information you have recorded to the technical support engineers.
9
Advertisement
