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Check User Status
Log in to the web platform, and choose Monitoring > Summary to check status of users associated
with an AP.
1
Check whether the user health score is 100.
Check user information.
2
If the user health score is 100, check Login Failure Record and User Distribution.
If the user health score is lower than 100, check Negotiation Rate, SNR, Retransmission Ratio,
Packet Loss Ratio, Login Failure Record, and User Distribution.
Choose Monitoring > User > User Statistics to view user login failure records. Select a record,
and then click Intelligent Diagnosis. Handle the problem according to the suggestions provided in
the diagnostic result.
Choose Monitoring > User > User Distribution to check user distribution. If user distribution
among APs is severely unbalanced, record user distribution information.
Choose Monitoring > User > User Statistics, and check the Negotiation Rate values of users. If
the negotiation rate of a user is lower than 12 Mbit/s, choose Configuration > AP Config > Profile
> Radio Management, select 2G Radio Profile or 5G Radio Profile, and set a larger value for
Maximum rate.
Choose Monitoring > User > User Statistics, and check the SNR values of users. If the SNR of a
user is smaller than 20 dB, check whether there is severe interference in the radio environment, and
record configuration, network deployment, and SNR data.
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