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Common Issues
Problem
Unable to power on
Unable to charge
Slow charging
Unable to dock
Abnormal behavior
Noise during cleaning
Unable to connect to WiFi
Solution
The battery level is low. Put the robot on the charging dock and charge it before use.
The battery temperature is too low or too high. Only use the robot within the range of
4-40°C (39-104°F).
Check the power indicator light turns on and both ends of the power cabel are properly
connected.
If contact is poor, clean the contact areas on the charging dock and the robot.
When used at high or low temperatures, the robot will automatically reduce its charging
speed to extend battery life.
The charging contacts may be dirty. Wipe them with a dry cloth.
There are too many obstacles near the charging dock. Move it to an open area.
The robot is too far from the charging dock. Place it closer and retry.
Restart the robot.
The main brush, side brush, main wheels, or omni-directional wheel may be jammed.
Turn off the robot and clean them.
VibraRise system abnormal. Check for jammed objects.
WiFi is disabled. Reset the WiFi and try again.
The WiFi signal is poor. Move the robot to an area with good WiFi reception.
Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry.
The current Roborock robot is not supported. You can find supported models in the app.
Unable to connect to WiFi abruptly. There may be an error with your router settings.
Contact Roborock customer service for additional support.
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Need help?
Do you have a question about the S7 and is the answer not in the manual?
Questions and answers
I took the machine apart to clean all the hair from my dogs. Now I cannot find how to plug in the battery
i keep getting wall sensor dirty notifications even tough I cleaned them and they were very fine, then wouldn't connect tot the internet or if it did didn't stay connected then lastly unit temp protection error. The battery was at 100% and hadn't been running at all before this error. What might be going on?
Wall sensor dirty notifications can be caused by dirt on the wall sensor, which should be wiped with a soft dry cloth. Internet connection issues may occur due to WiFi being disabled, poor WiFi signal, or an abnormal WiFi connection, which can be resolved by resetting the WiFi, moving the robot to a better signal area, or updating the mobile app. Unit temperature protection errors may happen when the battery temperature is abnormal, requiring a wait for it to return to normal before use.
This answer is automatically generated
What level of WiFi S7 use? 5G or 2G
The Roborock S7 supports 2G WiFi. It does not support 5G WiFi.
This answer is automatically generated