Master Mailbox; Using A Master Mailbox As An Additional Resource - NEC Aspire S IntraMail System Manual

Master Mailbox

Description
Software Assigning a Master Mailbox as a Directory Dialing Mailbox requires software version 2.64 or higher.
Note:
IntraMail uses Master Mailboxes as the overflow destination for Department Calling Group overflow. If a
trunk call to the Department Group master (pilot) number is unanswered, the call can optionally route to the
Master Mailbox. There are 16 available Master Mailboxes. Each Master Mailbox can be one of four mailbox
types: Call Routing, Announcement, Subscriber, and Directory Dialing.
■ Call Routing Mailbox
This gives the Department Group caller additional dialing options if their call is unanswered.
■
Announcement Mailbox
This plays a prerecorded announcement to the Department Group caller if their call is unanswered.
The Announcement Mailbox can then hang up or provide additional dialing options.
■ Subscriber Mailbox
The Department Group caller can leave a message in the group's master mailbox. A Member of the
group can then retrieve the message later on.
■ Directory Dialing
If the Department Group call is unanswered, Directory Dialing allows the caller to reach an extension
by dialing the first few letters in the extension user's name.
Master Mailboxes can be the Department Group overflow destination for the following types of calls:
■ A Screened Transfer from the IntraMail Automated Attendant to the Department Group master (pilot)
number. See Programming Department Calling Group Overflow for Screened Transfers (TRFs) on
page 179.
■
An Unscreened Transfer from the IntraMail Automated Attendant to the Department Group master
(pilot) number. Programming Department Calling Group Overflow for Unscreened Transfers
(UTRFs) on page 181.
■ A Direct Inward Line to the Department Group master (pilot) number. See Programming Department
Calling Group Overflow for a DIL to the Master Number on page 183.
Automated Attendant Callers can also access a Master Mailbox. When the mailbox is set up as a Subscriber
Mailbox, an Automated Attendant caller can do a remote logon or leave a Quick Message in the Master
Mailbox. If the Master Mailbox is a Call Routing, Announcement, or Directory Dialing Mailbox, you can set
up a GOTO action in the active Dial Action Table to enable single-digit access to the Master Mailbox.

Using a Master Mailbox as an Additional Resource

You can also use a Master Mailbox as an additional resource (for example, as an extra Directory Dialing or
Call Routing Mailbox). When used this way, the Master Mailbox does not have to be assigned to a Depart-
ment Calling Group. See 47-03-02: Master Mailbox Number on page 206 for more on how to set this up.
Related Features
Announcement Mailbox (page 28)
A Master Mailbox assigned as an Announcement Mailbox provides an announcement to Department
Group callers when they overflow to Voice Mail.
Call Routing Mailbox (page 54)
A Master Mailbox assigned as a Call Routing Mailbox provides routing options to Department Group
callers when they overflow to Voice Mail.
Dial Action Table (page 62)
You can set up a GOTO action to a Master Mailbox set up as an Announcement, Call Routing, or Direc-
tory Dialing Mailbox.
Directory Dialing (page 66)
You can use Master Mailboxes for Directory Dialing.
IntraMail for Aspire System Guide
Master Mailbox
Chapter 2: Features ◆ 117
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