Troubleshooting; Problem Solving - Avid Technology Venue S6L System Manual

Troubleshooting

This chapter provides troubleshooting and problem solving information. It includes a table of problems and solutions that provides
answers to common questions, explains on-screen text messages, and refers you to specific sections later in this chapter or else-
where in this guide for details and instructions.

Problem Solving

The following table provides descriptions of situations that may arise while operating a VENUE system and includes common
questions, symptoms and error messages, along with possible solutions.
Table 8. Troubleshooting Errors and Messages
Symptom or Message
Faders, Switches, Modules, Channels, and Devices
Fader stuck
Control surface controls
have stopped working
Fader Module, Channel
Knob Module, Master Live
Module has stopped work-
ing/lost connection
Channel Touch Module
(CTM) offline (Please Con-
figure Console message)
Stage I/O is not passing
audio
Cannot assign Stage 64
S6L control surface /O is
not passing audio
Touch on external screen
is reversed with MTS, or
not operating at all
Previously connected
device is unavailable and
is grayed out in the
Options > Devices page
Troubleshooting
Possible Cause
Fader path was blocked during startup cali-
bration.
S6L control surface needs to be reset.
Bad or missing connection to the E6L
engine.
Network error
Network error
Stage unit needs to be reset.
Bad or missing connection to the E6L
engine, to another Stage unit, or to power.
Config mode is not enabled.
S6L control surface I/O needs to be reset.
Touchscreens are not configured properly
The device is no longer present.
Bad or missing connection to the E6L
engine.
Solution
Reset the S6L control surface. See
Components
.
Resetting Hardware Compo-
Reset the console. See
nents
. If possible, wait for a silent portion of a performance
to avoid unexpected gain changes upon reset. For details.
If software is frozen, power cycle the system.
Check to make sure the cable connecting the console to the
E6L engine is properly connected and not damaged.
Restarting Your System.
See
Resetting Channel Touch Modules (CTMs).
See
Resetting Hardware Components
See
Or, power-cycle the Stage 64
Check to make sure the audio network cable connecting the
Stage unit to the E6L engine (or, if daisy-chained, to the
nearest Stage unit) is properly connected and not damaged.
Check power to the Stage unit.
Enabling Config Mode.
Enable Config mode. See
Resetting Hardware Components
See
Or, power-cycle the control surface.
See
Configuring S6L Master Touch Screen (MTS)
and External Monitor.
Touch-and-hold (right-click) the device graphic in the
Options > Devices page and choose Forget <device> to dis-
miss warning dialogs.
Check to make sure the cable connecting the device to the
is properly connected and not damaged, and that the device
is powered on.
Resetting Hardware
.
.
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