Troubleshooting Eucontrol Connections - Avid Technology AvidDock Manual

Troubleshooting EuControl Connections

This section provides troubleshooting for EuControl connection issues.
Tablets or Surfaces Disconnecting from EuControl
If your tablets or surfaces are losing connection to EuControl, try the following:
• Make sure the computer is not going to sleep.
• Restart the Control app(s).
• Turn Wi-Fi off and then back on.
• Restart tablet(s).
• Restart EuControl.
"EUCON Network Not Found" Dialog
If the "EUCON Network Not Found" dialog appears when launching EuControl software, you must select the correct Network In-
terface in the EUCON Preferences (Mac) or EUCON Control Panel (Windows).
To select the correct Network Interface for EuControl:
Do one of the following depending on your workstation computer's operating system:
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Mac Go to System Preferences and select EUCON .
Windows Go to the Control Panel and select EUCON .
From the Network Interface (Mac) or the Select Network Interface (Windows) pop-up menu, select one of the following de-
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pending on your configuration:
Wi-Fi When using the Control app standalone (not in conjunction with another Avid media controller).
Ethernet When using the Control app in the following configurations:
• Your workstation computer is connected directly to an Avid media controller such as S3.
• Your workstation computer is connected to a router or switch.
• Your configuration includes a second workstation with EUCON Workstation software installed.
In the "EUCON Network Not Found" dialog, choose Restart EUCON.
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If you chose Quit in the "EUCON Network Not Found" dialog, relaunch EuControl by typing "EuControl" into Spotlight Search
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(Mac) or the Start Menu Search box (Windows), then choose EuControl .
Unlit EuControl Icon
If a lit EuControl icon does not appear when EuControl launches, do any of the following:
• See to add the Control app manually.
3 – Add
• Click the EuControl icon in the menu bar (Mac) or right-click the choose Restart EUCON Applications .
• Shut down the tablet and your computer, then turn them on (tablet first, then the workstation computer).
• Make sure the name of your tablet does not exceed 31 characters.
• See http://avid.force.com/pkb/articles/faq/Avid-Control-Support
Installation and Setup
for the most current troubleshooting information.
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