Common Problems During Execution Phase; Home Outdoor Modem Provisioning Is Not Successful After Reboot/Factory Reset; Home Outdoor Modem Firmware Upgrade To Latest Build Failed - Nokia FastMile User Manual

FastMile Home Outdoor Modem User Manual

4.2 Common Problems during Execution Phase

4.2.1 Home Outdoor Modem Provisioning is not successful after
reboot/factory reset
Root cause(s):
While updating config file cpe.variant.conf/ltthd.variant.conf files at
opt/Nokia/var/common/data/, some extra text is added in file.
Incorrect value of a parameter is provided in Config File.
Indication(s) to user:
Home Outdoor Modem LED remains solid orange.
Resolution(s):
Verify any extra/missing text by comparing it with any working setup or from backup files if
taken.
Verify the values in Config Files for essential parameters.

4.2.2 Home Outdoor Modem firmware upgrade to latest build failed

Root cause(s):
Reboot given to Home Outdoor Modem before flashing gets completed.
Indication(s) to user:
In cpe.variant file, older build version is shown.
Resolution(s):
Verify boot file status at opt/Nokia/var/common/data before giving reboot to Home Outdoor
Modem. Its value should be 1.
Home Outdoor Modem LED status should be changed to blinking green after flashing get
completed. Reboot should be given after that.
Alternatively software update status can be checked from command, cpe_ctrl
swupdatestatus. When output of this command is 1, reboot should be given only after that.
Release 17.10
DN09218237, Issue 03 Draft
28.11.2017
© 2017 Nokia
Troubleshooting
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