Home Outdoor Modem Installation Application Cannot Connect To The Controller - Nokia FastMile User Manual

FastMile Home Outdoor Modem User Manual
Indication(s) to user:
Error is seen only after the system is installed.
LEDs in Home Outdoor Modem and Home Router show an error. LEDs at both Home
Router and Home Outdoor Modem will be Flashing (2Hz) orange.
Smartphone application shows error "Cannot connect to the assigned cell".
The signal strength is too low. LEDs in Home Outdoor Modem and Home Router may
indicate this.
Resolution(s):
Visit Point-of-Sales or call Service Desk to re-register the Home Outdoor Modem for a new
BS/cell.
Given the new, right registration input, the Controller must be able to cancel the previous
registration (BS-CPE mapping), release the capacity reservation for the CPE from the wrong
BS/cell, and make a new registration (BS-CPE mapping).
When Home Router is installed (again) after re-registration, it boots and creates the initial
connection to the Controller. The Controller commands the Home Router to switch to reset-
to-factory-defaults. After that the Installation procedure between the CPE and Controller
continues normally with BS/cell assignment by the Controller to CPE and CPE antenna
alignment to the right BS/cell.
Note: In the worst case it will be necessary to re-install the Home Outdoor Modem to a
different wall after re-registration.
4.1.4 Home Outdoor Modem installation application cannot connect
to the Controller
Root cause(s):
The Home Outdoor Modem installation application needs IP (internet) connection to connect
to Controller, but internet connection is not available.
Indication(s) to user:
The Home Outdoor Modem installation application shows "Cannot connect to LTTH-C".
Resolution(s):
Arrange internet connection for the Home Outdoor Modem installation application (3G, 4G,
LTE).
Home Outdoor Modem cannot connect to the Controller
Root cause(s):
Home Outdoor Modem needs IP (internet) connection to connect to Controller and tries to
connect during the first-time boot by using antenna wide-beam mode but with no success.
Release 17.10
DN09218237, Issue 03 Draft
28.11.2017
© 2017 Nokia
Troubleshooting
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