Home Outdoor Modem Cannot Form The Lte Connection By Using The Narrow-Beam - Nokia FastMile User Manual

FastMile Home Outdoor Modem User Manual
The LTE/FastMile network field strength is most likely too weak for the Home Outdoor
Modem location. This may be due to the Home Outdoor Modem being located on the wrong
wall/pole or an operator's network plan is having coverage gap.
Another cause for this could be that the Controller is temporarily down.
Indication(s) to user:
LEDs is Home Outdoor Modem and Home Router show an error. LEDs at both Home Router
and Home Outdoor Modem will be Flashing (2Hz) orange.
Smartphone application shows error message "Cannot connect to LTTH-C".
Resolution(s):
Home Outdoor Modem restart may help to fix "Controller-is-down" case.
If connection is not successful in the wide beam mode, the Home Outdoor Modem tries to
scan in the narrow beam mode.
If Home Outdoor Modem appears to be installed to a wrong wall/pole, the installation
process is re-done.
If the root cause is the gap in the network coverage, the operator must do network re-
planning/adjustments to serve the Home Outdoor Modem location.
If the Controller is down, operator needs to bring up the same to establish connection
between Home Outdoor Modem and Controller.
4.1.5 Home Outdoor Modem cannot form the LTE connection by
using the narrow-beam.
4.1.5.1 Automatic cell re-assignment during Home Outdoor Modem installation
is possible
Root cause(s):
Any reason why service can not be provided using the original Cell Id allocation.
Indication(s) to user:
In the 'setODUState' message the Home Outdoor Modem indicates to Controller that the
Home Outdoor Modem cannot connect to the assigned cell in the initial setup phase but the
Home Outdoor Modem could connect to another cell.
LEDs at both Home Router and Home Outdoor Modem will be Flashing (2Hz) orange.
Resolution(s):
The Home Outdoor Modem scans the tunable range for cell candidates using narrow beam
and picks up best available cell. The Home Outdoor Modem sends the 'setODUState'
message with the new cell candidate. If the candidate cell is suitable based on the Controller
Release 17.10
DN09218237, Issue 03 Draft
28.11.2017
© 2017 Nokia
Troubleshooting
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