Troubleshooting; Common Problems During Installation And Startup Phase; Home Outdoor Modem Is Not Registered; Home Outdoor Modem Registration Fails At Controller - Nokia FastMile User Manual

FastMile Home Outdoor Modem User Manual

4 Troubleshooting

This chapter contains the common issues along with their resolutions that a user might face
while installing/familiarizing with Home Outdoor Modem.
4.1 Common Problems during Installation and startup
Phase

4.1.1 Home Outdoor Modem is not registered.

Root cause(s):
Registration is not done for the Home Outdoor Modem. BS/Cell must be assigned for each
Home Outdoor Modem before given to customer. This registration typically happens in Point-
of-Sales (PoS).
Indication(s) to user:
When install App asks Controller the BS location for a given Home Outdoor Modem,
Controller gives a <status> with error code 2, "NTE is not registered". The application
indicates this error code as "NTE not registered".
Resolution(s):
Home Outdoor Modem must be returned to PoS for registration.

4.1.2 Home Outdoor Modem registration fails at Controller

Root cause(s):
Incorrect HW version or Product Class is provided while Registering Product Category at
Controller.
Indication(s) to user:
Home Outdoor Modem is not present under 'Find CPE' tab at Controller.
Resolution(s):
Rectify HW version and/or Product Class value while Registering Product Category at
Controller and Perform Home Outdoor Modem Reboot or Factory Reset.

4.1.3 Home Outdoor Modem is registered to a wrong BS/Cell

Root cause(s):
Error in providing the right input in the registration (e.g., street address of the Home Outdoor
Modem installation location). As a result, Home Outdoor Modem cannot create (proper) LTE
connection to the assigned BS/Cell by using narrow-beam antenna.
Release 17.10
DN09218237, Issue 03 Draft
28.11.2017
© 2017 Nokia
Troubleshooting
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