ABB XSeriesG4 User Manual page 112

Before calling
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Know the Totalflow device's model and serial number. Serial numbers can be found on a plate located on each unit.
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Be prepared to give the Technical Support representative a detailed description of the problem.
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Note any alarms or messages as they appear.
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Prepare a written description of problem.
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Know the software version, board and optional part numbers.
Returning devices
If a Totalflow component needs to be returned to Totalflow for warranty replacement or repair, call for a Return for Authorization
Number. See Contact us on the back cover of this manual. Follow all instructions provided and
Returning part(s) for repair
If a Totalflow component needs to be returned to Totalflow for replacement or repair:
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Affix the Return for Authorization number to the outside of the return package.
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Use the original packaging or a secure transport container of an appropriate type to return the device for repair or
recalibration purposes.
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When returning electronic devices, securely wrap in protective anti-static packaging.
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All devices delivered to Totalflow must be free from any hazardous materials (acids, alkalis, solvents, etc.).
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