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Appendix A: Troubleshooting
Feature Problem
Panel Power
Panel does not power up and does not display or respond.
No incoming AC voltage at panel terminals 1 and 2.
Panel display indicates Low CPU Battery.
After pressing STATUS the panel flashes AC Fail, (panel continues to operate from backup battery).
Access Code
Customer cannot remember access code(s).
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1.
Check that panel is plugged into an unswitched outlet.
2.
Check the AC circuit breaker to be sure the circuit is live.
3.
Check that the backup battery is installed correctly and the AC power transformer is plugged in.
4.
Check for proper panel and transformer wiring.
5.
Measure the incoming AC voltage at panel terminals 1 and 2. It should read between 8.0 and
12.0 VAC.
1.
Unplug the AC power transformer and disconnect the wires from the transformer and the panel.
2.
Check transformer to panel wire for short or open circuits.
3.
Plug in the transformer and check for 8.0 - 12.0 VAC at the transformer unconnected terminals.
If zero (0) volts, replace the transformer. If transformer is good, call Tech Support.
Note
During initial installation or when the AC power was out for an extended period of time, the battery may
not be fully charged yet. The battery may take up to 24 hours to charge.
1.
Perform a battery test by entering and exiting sensor test.
2.
Check that the backup battery is installed correctly and the AC power transformer is plugged in.
3.
Measure the incoming AC voltage at the panel terminals 1 and 2. It should read between 8.0
and 12.0 VAC.
4.
Remove the backup battery power by disconnecting the battery and replace the battery.
Note
If AC power is present, the battery voltage is only monitored during a backup battery test. The panel auto-
matically runs a two minute backup battery test under the following conditions: (1) during user sensor test,
(2) once every 4 hours, (3) when the back cover is closed. In order for the panel to update the battery sta-
tus, a backup battery test must be run. (4) Power up.
Note
With the AC power transformer plugged in, the panel automatically charges the battery. While the battery
is charging for the first time it is normal for the system to indicate Low CPU Battery. Charging the battery
can take a number of hours depending on the battery's initial charge. Once the battery reaches 4.8 VDC
(full charge as measured while in battery test), the condition clears. If the trouble condition persists after
24 hours, replace the backup battery. A Low Battery report to the central station will not be made for the
first 24 hours after power up.
1.
Check the AC circuit breaker to be sure the circuit is live.
2.
Check for proper panel and transformer wiring.
3.
Check that the transformer is supplying AC to the panel.
4.
Check that the transformer is plugged into a nonswitched outlet and secured with the provided
screw.
Be careful when securing the transformer to an outlet with a metal cover. Hold the cover
tightly in place. You could receive a serious shock if the metal outlet cover drops onto the
!
prongs of the plug while you are securing the transformer and cover to the outlet box.
If the panel does not display anything, immediately unplug the transformer and discon-
nect the backup battery.
Warning
Action/Solution
Appendix A: Troubleshooting
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