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12. Trouble Shooting
If you experience difficulty when operating the HDTV set top box, check the following items
before calling for service.
If you can't solve the problem even after referring this troubleshooting guide, please call the
customer support hotline.
PROBLEM
The indicators on the
f r o n t p a n e l d o n o t
illuminate
Cannot Tune Channel
No Picture
No Sound
Remote Control Not
Operate
No or Bad Signal
Forget PIN Code
39
SOLUTION
Check that the power cable is plugged into the wall outlet,
and the wall outlet is switched on.
Check that power is available from the wall outlet using a
portable desk lamp or other portable appliance.
Check that the antenna is correctly connected to the Set Top
Box.
Reset to factory default then auto tune for channel
searching.
Ensure the HDTV Set Top Box is switched on.
Check the A/V and /or RF connections between the
HDTV box and the TV.
Check that the TV is switched on and set up properly.
Check that if you have selected the correct channel or A/V
input on your TV.
Check that the HDTV box is under Mute status.
Point Remote Control directly towards the HDTV box.
Check and replace batteries if necessary.
Check the antenna cable to the HDTV box for damage or
loose connections.
Set the country correctly in the Turing menu.
Check the position of the antenna-realign antenna if
necessary.
Check for interference from any other devices connected
between antenna and the HDTV box.
Check the "Signal" & "Quality" in the information window.
Contact the HDTV box service agent in order to reset the
HDTV box.
Default password "0000"
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