Samsung SSA-R2010 User Manual page 28

troubleshooting
TROUBLESHOOTING
If the product does not function properly, please see the below for trouble shooting. If the trouble persists, please contact
the SAMSUNG Customer Service near you.
Problem
If you fail to enter registration mode using
the master card
Fingerprint registration or authentication
do not work well.
28_
troubleshooting
1) Check if the master card is invalid.
Change the master card using software communications, and try to access
using the changed card.
2) Refer to the user manual and initialize the hardware. (before system
installation)
* Note that all existing settings will return to the factory default.
(card deleted/system initialized/master card deleted, etc)
3) If the problem persists, contact the nearest customer service for technical
help.
1) Please check the correct fi ngerprint registration instruction in the user
manual and try again.
Proper
fi ngerprint
position
2) Check the state of the fi ngerprint.
Normal Dry
fi ngerprint Fingerprint
3) Adaptive mode will correct excessively dry or moist fi ngerprints as necessary
when sensing them. It may take longer to sense the fi ngerprint in this mode,
but the fi ngerprint recognition rate will be increased. You can confi gure the
Adaptive settings using the software.
Action
Improperly positioned fi ngerprints
Moist Too gentle
Fingerprint pressure
Too string
pressure