Additional Questions - NETGEAR AC791L User Manual

Additional Questions

The following are additional questions about your Jetpack.
Can I replace the micro-SIM card that came with my Jetpack with another
micro-SIM card?
Yes, but you must provision your account for the SIM card.
Why is the download or upload speed slow?
Data transfer speed depends on the LTE signal strength and interfering radio sources like
electrical generators or other hotspot Wi-Fi devices. Review the following possibilities:
• Check your LTE and Wi-Fi signal strength.
• If your computer or device supports it, try using the 5 GHz band Wi-Fi network.
• Check the Wi-Fi interference by powering the Jetpack off and then powering it on to find a
better Wi-Fi channel.
• If the LTE network signal is low, consider using an external antenna like the MIMO
Antenna or an AirCard Cradle from NETGEAR that has built-in high-gain antennas.
What do I do if the Jetpack Wi-Fi network name doesn't appear in the list of
networks?
If you do not see the Jetpack Wi-Fi networks from your Wi-Fi-enabled device, try these
suggestions:
• Refresh the list of networks.
• On your Jetpack, view the Wi-Fi options page (select Settings > Wi-Fi > Help Me
Choose).
• If the LCD is dark, the Wi-Fi radio might be asleep. Press the Power button to wake the
Jetpack.
If the Jetpack is tethered to your computer, make sure that Wi-Fi is set to stay on when the
Jetpack is tethered. For more information, see
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Troubleshooting
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