Questions About Connecting and Disconnecting Devices
and Accessing the Internet
Review these questions if you have questions about connecting and disconnecting devices
and accessing the Internet.
What do I do if I can't connect a device to the hotspot?
If you are experiencing problems connecting to the hotspot, try the following suggestions:
•
Turn off your device and take the battery out, wait 10 seconds, put the battery back in,
and turn your device on.
•
Restart your computer.
•
Turn off or temporarily disable any security programs or firewalls.
•
If possible, try using another computer or Wi-Fi device to connect to your hotspot. If you
can, then the problem is with the device that cannot connect, not the hotspot.
What do I do if I can't access the Internet?
If you are connected to the hotspot but cannot connect to the Internet, try the following
suggestions:
•
Check the display status on the LCD.
•
Make sure that network coverage is available in your area.
•
Make sure that your micro SIM card is active and enabled with data services.
•
Wait one to two minutes for the hotspot to initialize.
•
Confirm that your account is activated and that no other Internet connections are active.
•
Switch your hotspot off and on and restart your computer or WiFi device.
•
Check to see if you can access www.netgear.com. If you can access www.netgear.com
but you cannot access other non-NETGEAR websites, you might need to top up or
recharge your pre-paid SIM card.
How do I disconnect from the mobile broadband network?
To disconnect from the network:
1.
Launch a web browser from a computer or WiFi device that is connected to the network.
2.
Enter http://netgear.aircard or http://192.168.1.1.
A login screen displays.
3.
Enter the hotspot password.
The default password is password. The password is case-sensitive.
AirCard 785 Mobile Hotspot
Frequently Asked Questions
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