Canon imageFORMULA P-215II User Manual page 109

Q7 If white lines or streaks appear in scanned images.
A7 Clean both sides of the scanner glass, and the rollers. If a sticky
substance such as glue or correction fluid is found, carefully wipe
with just enough pressure to clean the area where the lines
appear. For cleaning the scanner, refer to "Chapter 10 Regular
Maintenance". If the problem cannot be solved by cleaning, the
internal glass may be scratched. Contact your local authorized
Canon dealer.
Q8 Pages are missing.
A8 Then the scanner driver's [Scanning Side] setting is [Skip blank
page], documents with very little black may be unintentionally
skipped. Decrease the [Set the likelihood of skipping blank page]
value "When you want to delete the images of the blank pages in
two-sided documents" on p.80, or select another scan mode
setting such as [Simplex] or [Duplex]. If pages are skipped due to
the document double feeding, see "Q9" "Documents jam (or
double-feed).".
Q9 Documents jam (or double-feed).
A9 1 If the feed roller and the separation pad have been installed
correctly, clean them if necessary. For cleaning and
replacement, refer to "Chapter 11 Detaching and attaching
the feed roller and separation pad".
2 Proper scanning may not be possible when document pages
stick together due to static electricity. Fan the documents
before you load them.
Q10 Multiple pages of scanned images cannot be saved to a
single file.
A10 Depending on the file format, multiple scanned image pages
cannot be saved as a single file with CaptureOnTouch Lite and
CaptureOnTouch.
• BMP, JPEG: Always save one page per file.
• PPTX: Always saved multiple pages per file.
• TIFF, PDF: You can save multiple pages to a single file by
clicking and selecting in the displayed dialog box.
For the setting method, see "About file formats".
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Q11 All of the placed documents have been scanned, but the
scanned image does not appear on the application.
A11 When [Panel-Feeding] or [Automatic Feeding] is selected as the
document feeding method on the scanner driver's setting screen,
scanning will continue even after all documents have been
scanned because the scanner is waiting for additional
documents. To finish the operation and send the scanned images
to the application, press the [STOP] button (Windows) / [Finish]
button (OS X) on the operating panel.
Q12 Memory becomes insufficient and scanning stops.
A12 If you configure scanning conditions that use a large amount of
the computer's memory, scanning may stop because of
insufficient memory. Although this depends on the computer's
memory size, the possibility of insufficient memory increases if
any of the following scanning conditions overlap.
• [Color Mode] is set to [24-bit Color]
• A large page size (e.g. Legal) is specified as the [Page Size].
Alternatively, the page size is set to [Scanner's Maximum].
• A high resolution (600dpi etc.) is specified for [Dots per inch].
If an error message appears due to insufficient memory while
scanning is in progress, stop scanning, change the scanning
conditions (e.g. reduce the resolution or page size) and then try
scanning again. In addition, the amount of memory used can be
contained by turning off [Moire Reduction] and [Prevent Bleed
Through/Remove Background] if they are set to on.
Q13 The scanner makes unusual noise while feeding
documents.
A13 The paper quality of some documents can result in unusual
noises, but this does not indicate a malfunction.
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