Troubleshooting Guide - GE 28871 User Manual

Troubleshooting Guide

Telephone Solutions
No dial tone
• Check and repeat installation steps:
Ensure the base power cord is connected to a working outlet .
Ensure the telephone line cord is connected to the base and the wall jack.
• Connect another phone to the same jack; if there is still no dial tone, the problem
might be your wiring or local service.
• The cordless handset may be out of range of the base. Move closer to the base.
• Ensure the battery is properly charged (16 hours).
• Ensure the battery pack installed correctly.
• Did the handset beep when you pressed the TALK/call back button? The battery
may need to be charged.
• Place handset in charge cradle for at least 0 seconds.
Dial tone is OK, but can't dial out
• Make sure the TONE/PULSE setting on the base is set to the type of phone
service you are subscribed to.
Handset/Base does not ring
• Make sure the handset ringer switch is turned on and the base ringer is
programmed to HI.
• The cordless handset may be out of range. Move closer to the base.
• You may have too many extension phones on your line. Try unplugging some
phones.
• Check for dial tone. If no dial tone is heard, see No dial tone above.
You experience static, noise, or fading in and out
• Change channels.
• The cordless handset may be out of range of the base. Move closer to the base.
• Make sure base is not plugged into an outlet with another household appliance.
• Charge the battery.
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