Cisco Ip Manager Assistant; Manager Phones - Cisco Unified 8961 User Manual

Cisco IP Manager Assistant

A Delete Record alert message appears to verify that you want to delete the entire group of calls.
Step 6
Press Delete to delete the record, or press Cancel if desired.
Step 7 Press Exit to return to the Applications screen.

Cisco IP Manager Assistant

Cisco IP Manager Assistant (IPMA) provides call routing and other call management features to help managers
and assistants handle phone calls more effectively. The IPMA call routing service intercepts calls that are
made to managers and routes them to specified assistants, to other managers, or to targets defined by
preconfigured call filters. A manager can change the call routing dynamically.
IPMA has three key components:
Manager
Assistant
Assistant Console
Your system administrator configures IPMA to function in shared-line mode or in proxy-line mode. If your
phone is configured in shared-line mode, the assistant phone and the manager phone share the same directory
number. In proxy-line mode, the assistant has a primary line and proxy lines to handle calls for managers.

Manager Phones

The manager phone makes all manager features available with the exception of Manager Configuration.
Managers access the Manager Configuration feature using the web. Your system administrator provides the
URL. Use Manager Configuration to set the default assistant, redirect target, inclusive filters, and exclusive
filters.
To be designated a manager phone, the phone must have a line with a directory number. An intercom line is
optional. If an intercom line is enabled, the current active assistant is the target for the intercom. If there are
no active assistants, no speed dial target exists for the intercom.
The manager accesses the Assistant Watch, Intercept Call, Divert, and Transfer to Voice Mail features from
the phone softkeys.
IPMA automatically logs in a manager when the Cisco IP Manager Assistant service starts. To access Assistant
Services, the manager phone needs to subscribe to the Assistant Primary Phone Service. You subscribe to
services from the Application Menu.
Manager Status Window
The Manager Status window is divided into the Assistant Watch area and the Assistant and Features area.
The Assistant Watch area is located at the top of the status window and displays the caller ID as well as the
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 9.0 (SIP)
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A manager is the user whose incoming calls are intercepted by the call routing service.
An assistant is the user who handles calls on behalf of a manager.
The assistant console is a desktop application that can be used by assistants to perform tasks and manage
most features.
Applications