Panasonic KX-TVA594 Installation Manual
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Panasonic KX-TVA594 Installation Manual

Voice processing system
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Voice Processing System
Installation Manual
KX-TVA50
KX-TVA200
Model
Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TVA50/KX-TVA200: Version 1.0

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Summary of Contents for Panasonic KX-TVA594

  • Page 1 Voice Processing System Installation Manual KX-TVA50 KX-TVA200 Model Thank you for purchasing a Panasonic Voice Processing System. Please read this manual carefully before using this product and save this manual for future use. KX-TVA50/KX-TVA200: Version 1.0...

  • Page 2: System Components

    Main Unit KX-TVA50 Voice Processing System Optional Cards KX-TVA502 2-Port Hybrid Expansion Card KX-TVA503 2-Port Digital Expansion Card KX-TVA524 Memory Expansion Card KX-TVA594 LAN Interface Card KX-TVA296 Modem Card KX-TVA200 Model Description Main Unit KX-TVA200 Voice Processing System Optional Cards...

  • Page 3: Important Safety Instructions

    • Do not disassemble this product. Dangerous electrical shock could result. The unit must only be disassembled and repaired by a Panasonic Factory Service Technician. • Unplug and transport the unit to a service technician if the AC adaptor or AC cord is frayed or damaged, if the cabinet is cracked or broken, or if the unit has been exposed to moisture, has been dropped, or is not otherwise operating properly.
  • Page 4 WARNING • UNPLUG THIS UNIT FROM POWER OUTLETS IF IT EMITS SMOKE, AN ABNORMAL SMELL OR MAKES UNUSUAL NOISE. THESE CONDITIONS CAN CAUSE FIRE OR ELECTRIC SHOCK. CONFIRM THAT SMOKE HAS STOPPED AND CONTACT AN AUTHORIZED SERVICE CENTER. • THIS UNIT MAY ONLY BE INSTALLED AND SERVICED BY QUALIFIED SERVICE PERSONNEL.

  • Page 5: Other Information

    DO NOT send the product to the Executive or Regional Sales offices. They are NOT equipped to make repairs. Product service Panasonic Factory Servicenters for this product are listed in the servicenter directory. Consult your certified Panasonic dealer for detailed instructions. Installation note This product is only for connection behind a suitable PBX and should not be connected directly to the network.

  • Page 6: F.c.c. Requirements And Relevant Information

    Installation must be performed by a qualified professional installer. If required, provide the telephone company with the following technical information: • The telephone numbers to which the system will be connected • Make: Panasonic • Model: KX-TVA50/KX-TVA200 • Ringer Equivalence No. for KX-TVA50: 0.4B Ringer Equivalence No.
  • Page 7 Ringer Equivalence No. (REN) The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call.
  • Page 8 This section explains how to configure compatible Panasonic PBXs to use APT/DPT Integration with the VPS. Section 5 PBX Programming for Inband Integration (KX-TVA50 only) This section explains how to configure selected Panasonic PBXs to use Inband Integration with the VPS. Section 6 Configuring the System This section explains how to configure the VPS for basic operation.

  • Page 9: About The Other Manuals

    About the Other Manuals Along with this Installation Manual, the following manuals are available: Feature Manual The Voice Processing System Feature Manual is an overall reference describing VPS features. It explains what the VPS can do, and how to obtain the most of its many features. Sections from the Feature Manual are listed throughout this manual for your reference.

  • Page 10: Table Of Contents

    2-Port Hybrid Expansion Card (KX-TVA502) ..............46 2.7.2 2-Port Digital Expansion Card (KX-TVA503)..............48 2.7.3 Memory Expansion Card (KX-TVA524) ................50 2.7.4 LAN Interface Card (KX-TVA594) ..................51 2.7.5 Modem Card (KX-TVA296) ....................53 Installing Optional Cards—KX-TVA200 .................55 2.8.1 4-Port Digital Expansion Card (KX-TVA204)..............56 2.8.2 Modem Card (KX-TVA296) ....................59...
  • Page 11 KX-TVA Maintenance Console Installation..............83 Starting KX-TVA Maintenance Console ................ 86 PBX Programming for APT/DPT Integration ........89 Guidelines for APT/DPT Integration................90 4.1.1 What is APT/DPT Integration?..................90 4.1.2 When to Use APT/DPT Integration ................... 90 4.1.3 APT/DPT Integration Features..................90 KX-TDA and KX-TAW Series PBX Programming for DPT Integration ......
  • Page 12 Installation Manual...

  • Page 13: Voice Processing System Overview

    Section 1 Voice Processing System Overview This section provides a basic introduction to the VPS and its specifications. It briefly explains what the VPS can do, and how it is connected to and interacts with the PBX. Installation Manual...

  • Page 14: Basic System Construction

    1.1 Basic System Construction Basic System Construction 1.1.1 Main Unit The KX-TVA50 is equipped with 2 jacks in its initial configuration, and its flash memory card provides 4 hours of recording capacity. The KX-TVA200 is equipped with 2 jacks in its initial configuration, and its hard disk drive provides 1000 hours of recording capacity.

  • Page 15: System Connection Diagram

    1.1 Basic System Construction 1.1.2 System Connection Diagram Remote PC Telephone Company Lines DPT/APT/Inband Interface Interface Voice Processing System Internal Internal Modem Modem KX-TVA50 KX-TVA50 KX-TVA200 KX-TVA200 Server PC Installation Manual...

  • Page 16: Options

    Optional Cards—KX-TVA50 Model Model Name Maximum Quantity KX-TVA502 2-Port Hybrid Expansion Card KX-TVA503 2-Port Digital Expansion Card KX-TVA524 Memory Expansion Card KX-TVA594 LAN Interface Card KX-TVA296 Modem Card Optional Cards—KX-TVA200 Model Model Name Maximum Quantity KX-TVA204 4-Port Digital Expansion Card...

  • Page 17: Installer Equipment And Software Requirements

    1.1 Basic System Construction 1.1.5 Installer Equipment and Software Requirements The installer must use a PC and the KX-TVA Maintenance Console software to configure and customize the VPS. The PC can be connected via the built-in USB port of the VPS, or can access the VPS over a local network via the built-in LAN port (KX-TVA200) or an optional LAN Interface Card (KX-TVA50).

  • Page 18: Recommendations For System Configuration

    1.1 Basic System Construction 1.1.6 Recommendations for System Configuration In order for the VPS to handle calls smoothly, generally there should be 1 VPS port for every 6 trunks (CO lines) connected to the PBX. If Automated Attendant (AA) service is used, allotting 1 VPS port for every 4 trunks (CO lines) should be sufficient.
  • Page 19 1.1 Basic System Construction KX-TVA200 No. of Trunks (CO No. of Trunks (CO No. of Optional Port Lines) When Using No. of Ports Lines) Cards AA Service 49–54 33–36 55–60 37–40 61–66 41–44 67–72 45–48 73–78 49–52 79–84 53–56 85–90 57–60 91–96 61–64...

  • Page 20: Compatible Pbxs

    1.1 Basic System Construction 1.1.7 Compatible PBXs The VPS can be integrated with the following PBXs using the integration types listed below. KX-TVA50 PBX Model Recommended Integration Type Minimum Software Version for Recommended Integration Type KX-TDA Series DPT Integration KX-TAW Series DPT Integration KX-TA1232 DPT Integration...

  • Page 21: Voice Mail Integration

    1.2 Voice Mail Integration Voice Mail Integration 1.2.1 Overview In order for the VPS to function, it must be integrated with the PBX it is connected to. The type of integration that is used determines how voice (caller messages, VPS prompts, etc.) and data (extension status, button presses, etc.) are sent between the VPS and the PBX.

  • Page 22: Connection Examples-Kx-Tva50

    1.2 Voice Mail Integration 1.2.2 Connection Examples—KX-TVA50 DPT Integration When using DPT Integration, VPS jacks are connected to the digital extension ports of the PBX. Note that only odd numbered VPS jacks (1, 3, and 5) can be used. Each of these VPS jacks provides 2 VPS ports and can handle 1 call per port.
  • Page 23 1.2 Voice Mail Integration APT Integration When using APT Integration, VPS jacks are connected to the hybrid extension jacks of the PBX. Each VPS jack provides 1 VPS port and can handle 1 call per port. Note • Jack 1 must be connected to the PBX. Connection Example (Factory-installed Jacks, APT Integration Mode) PBX (KX-TA824) KX-TVA50...

  • Page 24: Inband/No Integration

    1.2 Voice Mail Integration Inband/No Integration When using Inband/No Integration, VPS jacks are connected to the SLT ports of the PBX. Each VPS jack provides 1 VPS port and can handle 1 call per port. Connection Example (Factory-installed Jacks and KX-TVA502 × 2, Inband/No Integration Mode) PBX (KX-TDA50) KX-TVA50...

  • Page 25: Connection Examples-Kx-Tva200

    1.2 Voice Mail Integration 1.2.3 Connection Examples—KX-TVA200 DPT Integration The KX-TVA200 supports DPT Integration only, therefore it must be connected to the digital extension ports of the PBX. Each VPS jack provides 2 VPS ports and can handle 1 call per port. Note •...

  • Page 26: Specifications

    1.3 Specifications Specifications Specification KX-TVA50 KX-TVA200 Hardware Available Port Cards 2-Port Hybrid Expansion Card 4-Port Digital Expansion (KX-TVA502) Card (KX-TVA204) 2-Port Digital Expansion Card (KX-TVA503) Number of Port Card Slots Additional PBX Interface VM Link — (currently unavailable) Data Ports USB (built-in) USB (built-in) LAN (optional)
  • Page 27 1.3 Specifications Specification KX-TVA50 KX-TVA200 Software Custom Services Up to 100 Number of Messages Unlimited Length of Personal Up to 360 s (programmable) Greeting Message Message Retention Time 1 to 30 days, unlimited (programmable) Maximum Message Length 1 to 60 min, unlimited (programmable) Maximum Combined 1 to 120 min, unlimited 1 to 600 min, unlimited...
  • Page 28 1.3 Specifications Installation Manual...

  • Page 29: Installation

    Section 2 Installation This section explains how to install the VPS and its optional cards. Installation Manual...

  • Page 30: Before Installation

    2.1 Before Installation Before Installation Please read the following precautions before installing the VPS. Installation Precautions The VPS should be wall-mounted. Improper placement of the system may result in malfunction, noise, or discoloration. Avoid installing the VPS in the following places: •...

  • Page 31: Environmental Requirements (Kx-Tva200 Only)

    2.1 Before Installation Environmental Requirements (KX-TVA200 only) The hard disk drive is sensitive to cold, heat, dryness, humidity, shock, vibration, and magnetic fields. Please observe the conditions specified below. Hard Disk Drive Usage Environment Operating Temperature: ˚C to 40 ˚C ˚F to 104 ˚F...
  • Page 32 2.1 Before Installation Necessary Tools (not supplied) Twisted pair 4-conductor cables are needed for connecting the VPS to the PBX. For the KX-TVA50, twisted pair 2-conductor cables are needed if using Inband or None Integration. A USB cable is needed when connecting the VPS to the PC that will used for programming via the KX-TVA Maintenance Console.

  • Page 33: Unpacking

    2.2 Unpacking Unpacking The following items are included with the VPS. KX-TVA50 KX-TVA200 Main Unit AC Adaptor AC Cord Screws (Wall Mounting) Washers (Wall Mounting) Cable strap CD-ROM Installation Manual...

  • Page 34: Names And Locations

    2.3 Names and Locations Names and Locations Outside/Inside View KX-TVA50 Run Indicator Alarm Indicator Dummy Cover Plates (for Port Card Slots 2 and 3) Factory-installed Jacks Reset Button Shutdown Button Mode Switch USB Port Dummy Cover Plate (for LAN Interface Card) Dummy Cover Plate (Reserved) Dummy Cover Plate (for Modem Card) Ground Terminal...
  • Page 35 2.3 Names and Locations KX-TVA200 Run Indicator Alarm Indicator Dummy Cover Plates (for Port Card Slots 2 to 6) Reset Button Shutdown Button Mode Switch Factory-installed Jacks LAN Port USB Port VM-Link Dummy Cover Plate (for Modem Card) Ground Terminal DC IN Power Switch Front Cover...
  • Page 36 2.3 Names and Locations System Components Run Indicator Lights during normal operation; flashes when the system is off-line and cannot receive calls. Alarm Indicator Flashes when a system error is detected or while the VPS is preparing to shutdown. Lights when the shutdown procedure is complete.
  • Page 37 2.3 Names and Locations Switch Position Operation 1 2 3 4 Initializes the VPS. All settings are reset to their default values. Recorded messages are erased. System Prompts (including customized prompts) are preserved. 1 2 3 4 KX-TVA200 only Puts the VPS in hard disk test mode. Reserved KX-TVA200 only Initializes the VPS.
  • Page 38 2.3 Names and Locations Turn the power switch back on. Connect the port cables. Confirm that the Run Indicator blinks the same number of times as the Mode Switch position (e.g., 5 blinks for switch position 5, etc.). • This may take several minutes. The Alarm Indicator and Run Indicator will first blink intermittently before the Run Indicator blinks to indicate the Mode Switch position.

  • Page 39: Installation Overview

    2.4 Installation Overview Installation Overview The following is an overview of the steps needed to install optional cards and prepare the VPS hardware for use. Once hardware installation is complete, see Configuring the System for instructions on software setup and VPS customization. CAUTION The information below is only intended as an overview of the installation process.

  • Page 40: Opening/Closing The Covers

    2.5 Opening/Closing the Covers Opening/Closing the Covers The model shown here is the KX-TVA200, however this procedure is the same for the KX-TVA50. Opening the Covers Push the release button in the direction shown below (1), and slide the cable cover in the direction shown below (2).

  • Page 41: Removing/Attaching The Front Cover

    2.5 Opening/Closing the Covers While holding both tabs located on the sides of the front cover, swing the cover open as shown. Removing/Attaching the Front Cover You may also detach the front cover from its hinges. Removing the Front Cover While holding the front cover open at a 45 angle, lift the cover away from the unit as shown.

  • Page 42: Closing The Covers

    2.5 Opening/Closing the Covers Attaching the Front Cover Fit the front cover to the main unit as shown below, then close the front cover. Closing the Covers Close the front cover, then tighten the 3 screws. Screw Installation Manual...
  • Page 43 2.5 Opening/Closing the Covers Attach the rear hooks on the cable cover to the main unit, then swing the cable cover closed so that the front hooks fit in place. Slide the cable cover down until it locks. Installation Manual...

  • Page 44: Removing The Dummy Cover Plates

    2.6 Removing the Dummy Cover Plates Removing the Dummy Cover Plates Before installing optional cards, cut and remove the appropriate dummy cover plates from the main unit using cutting pliers, as shown below. The model shown here is the KX-TVA200, however this procedure is the same for the KX-TVA50. Dummy Cover Plate CAUTION For safety reasons, smooth the cut edges after removing the dummy cover plates.

  • Page 45: Installing Optional Cards-Kx-Tva50

    KX-TVA502 2-Port Hybrid Expansion Card KX-TVA503 2-Port Digital Expansion Card KX-TVA524 Memory Expansion Card KX-TVA594 LAN Interface Card KX-TVA296 Modem Card CAUTION Before installing optional cards, it is very important that the power to the unit be turned off. Before touching the optional cards or any components within the unit, discharge any static electricity from your body by touching the ground terminal (if it is connected to ground) or by using an grounding strap (user-supplied).

  • Page 46: 2-Port Hybrid Expansion Card (Kx-Tva502)

    2.7 Installing Optional Cards—KX-TVA50 2.7.1 2-Port Hybrid Expansion Card (KX-TVA502) Each KX-TVA502 adds 2 ports to the VPS which can be used for DPT, APT, Inband, or No Integration. KX-TVA502 cards can be installed in slots 2 and 3 of the VPS. Maximum Configuration Basic Configuration KX-TVA502 x 2...
  • Page 47 2.7 Installing Optional Cards—KX-TVA50 Insert and tighten the screws as shown. Screw Note • The KX-TVA502 operates at SELV. Installation Manual...

  • Page 48: 2-Port Digital Expansion Card (Kx-Tva503)

    2.7 Installing Optional Cards—KX-TVA50 2.7.2 2-Port Digital Expansion Card (KX-TVA503) Each KX-TVA503 adds 2ports to the VPS which can be used for DPT Integration. KX-TVA503 cards can be installed in slots 2 and 3 of the VPS. Maximum Configuration Basic Configuration KX-TVA503 x 2 Integration Type No.
  • Page 49 2.7 Installing Optional Cards—KX-TVA50 Insert and tighten the screws as shown. Screw Note • The KX-TVA503 operates at SELV. Installation Manual...

  • Page 50: Memory Expansion Card (Kx-Tva524)

    2.7 Installing Optional Cards—KX-TVA50 2.7.3 Memory Expansion Card (KX-TVA524) The KX-TVA524 adds an additional 4 hours of recording time to the VPS. Included Items None Installation Insert the card between the guide rails and slide it down as shown. Secure the latch by flipping it toward the center of the card and slightly pressing down on it. CAUTION When installing optional cards, do not put pressure on the main board.

  • Page 51: Lan Interface Card (Kx-Tva594)

    2.7 Installing Optional Cards—KX-TVA50 2.7.4 LAN Interface Card (KX-TVA594) The KX-TVA594 allows the VPS to be accessed over a local area network (LAN) for administration purposes. Included Items Screw × 1 Installation Insert the card between the guide rails and slide it down as shown.
  • Page 52 2.7 Installing Optional Cards—KX-TVA50 Insert and tighten the screw as shown. Screw Installation Manual...

  • Page 53: Modem Card (Kx-Tva296)

    2.7 Installing Optional Cards—KX-TVA50 2.7.5 Modem Card (KX-TVA296) The KX-TVA296 allows the VPS to be accessed remotely for administration purposes. Included Items Screw × 1 Installation Insert the card between the guide rails and slide it down as shown. Secure the latch by flipping it toward the center of the card and slightly pressing down on it. CAUTION When installing optional cards, do not put pressure on the main board.
  • Page 54 2.7 Installing Optional Cards—KX-TVA50 Insert and tighten the screw as shown. Screw Note • The KX-TVA296 operates at TNV. Installation Manual...

  • Page 55: Installing Optional Cards-Kx-Tva200

    2.8 Installing Optional Cards—KX-TVA200 Installing Optional Cards—KX-TVA200 The KX-TVA200 can be expanded by installing the following optional cards. Model Model Name Maximum Quantity KX-TVA204 4-Port Digital Expansion Card KX-TVA296 Modem Card CAUTION Before installing optional cards, it is very important that the power to the unit be turned off.

  • Page 56: 4-Port Digital Expansion Card (Kx-Tva204)

    2.8 Installing Optional Cards—KX-TVA200 2.8.1 4-Port Digital Expansion Card (KX-TVA204) Each KX-TVA204 adds 4 ports to the VPS which can be used for DPT Integration. KX-TVA204 cards can be installed in slots 2 to 6 of the VPS. Maximum Configuration Basic Configuration (KX-TVA204 x 6) Integration Type...
  • Page 57 2.8 Installing Optional Cards—KX-TVA200 Insert the new extension bolts (included with the card) into the holes on the card, and tighten them to secure the card. Extension Bolt Installation Manual...
  • Page 58 2.8 Installing Optional Cards—KX-TVA200 Installing Cards in Slot 5 or Slot 6 When installing a card in Slot 5 or 6, secure the card using the screws included with the card, instead of the extension bolts. Screw Note • The KX-TVA204 operates at SELV. Installation Manual...

  • Page 59: Modem Card (Kx-Tva296)

    2.8 Installing Optional Cards—KX-TVA200 2.8.2 Modem Card (KX-TVA296) The KX-TVA296 allows the VPS to be accessed remotely for administration purposes. Included Items Screw × 1 Installation Insert the card between the guide rails and slide it down as shown. CAUTION When installing optional cards, do not put pressure on the main board.

  • Page 60: Pbx Connections

    2.9 PBX Connections PBX Connections 2.9.1 Connecting to the PBX One jack of the VPS can be connected to 1 jack of the PBX. For APT/DPT Integration, use a 4- conductor cable to connect the VPS and PBX. For Inband or None Integration (KX-TVA50 only), use a 2-conductor (T and R) cable.

  • Page 61: Modular Plug Connection

    2.9 PBX Connections 2.9.2 Modular Plug Connection Insert the modular plug of each telephone cord into an available modular jack of the VPS. Note • Connections should be made using solid twisted pair copper conductors and a minimum of 24 gauge cables that comply with the electrical specifications for Category 3 wiring as detailed in the ANSI/EIA/TIA-570A Building Wiring Standards.

  • Page 62: Pc Connection

    2.10 PC Connection 2.10 PC Connection A PC connected to the VPS can be used to program various VPS settings. 2.10.1 USB Connection An on-site PC can be connected to the VPS via USB. To USB port KX-TVA50 KX-TVA200 Note •...

  • Page 63: Lan Connection

    2.10 PC Connection 2.10.2 LAN Connection An on-site PC can be connected to the VPS over a local area network (LAN). For the KX-TVA50, an optional LAN Interface Card must be installed in the VPS. To network port Switching Hub KX-TVA50 KX-TVA200 Note...
  • Page 64 2.10 PC Connection Note • Do not connect the modem directly to the network. Connect the modem to the PBX as you would a standard single line telephone (SLT). Off-site programming is possible if trunk (CO line) calls from the remote PC are routed to the extension port connected to the VPS modem.

  • Page 65: Frame Ground Connection

    2.11 Frame Ground Connection 2.11 Frame Ground Connection IMPORTANT Connect the frame of the main unit to ground. The grounding plug of the AC cable provides some protection from external noise and lightning strikes, but it may not be enough to fully protect the unit. A permanent connection between ground and the ground terminal of the unit must be made.

  • Page 66: Connecting The Ac Adaptor

    2.12 Connecting the AC Adaptor 2.12 Connecting the AC Adaptor Plug the DC connector of the AC adaptor into DC IN. KX-TVA50 DC IN DC Connector AC Adaptor KX-TVA200 DC IN DC Connector AC Adaptor Installation Manual...
  • Page 67 AC outlet. AC Adaptor AC Cord To AC outlet IMPORTANT KX-TVA50: Use only the included Panasonic AC adaptor, part number PSLP1322. KX-TVA200: Use only the included Panasonic AC adaptor, part number PSLP1244. Installation Manual...

  • Page 68: Securing The Cables

    2.13 Securing the Cables 2.13 Securing the Cables The model shown here is the KX-TVA200, however this procedure is the same for the KX-TVA50. Attach the included strap to either of the 2 rails depending on your preference. Rail Rail Bind the cables as shown.
  • Page 69 2.13 Securing the Cables Attach the cable cover (2.5 Opening/Closing the Covers). Cable Cover Note • For safety reasons, do not stretch, bend, or pinch the cables. • If you prefer, you can cut the other side of the cable cover and run the cables through that opening.

  • Page 70: Initializing The Vps During Installation

    2.14 Initializing the VPS During Installation 2.14 Initializing the VPS During Installation Before programming the VPS for the first time, perform the initialization procedure described below. All settings are reset to their default values. Recorded messages are erased. System Prompts (including customized prompts) are preserved.

  • Page 71: Wall Mounting

    2.15 Wall Mounting 2.15 Wall Mounting 2.15.1 Wall Mounting the VPS Mounting on a Wooden Wall Place the appropriate wall mounting template (found on the last 2 pages of this manual) on the wall to mark the locations where the 3 screws need to be placed. 130 mm (5-1/8 in) 120 mm (4-3/4 in) 250 mm...
  • Page 72 2.15 Wall Mounting Mount the unit as shown. Note • Do not block the openings of the unit. Allow space of at least 20 cm (8 in) above and 10 cm (4 in) on the sides of the unit. • Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked.

  • Page 73: Mounting On A Concrete Or Mortar Wall

    2.15 Wall Mounting Mounting on a Concrete or Mortar Wall CAUTION When driving the mounting screws into the wall, be careful to avoid touching any metalwork (metal/wire laths, etc.), conduits, or electrical cables buried in the wall. Place the appropriate wall mounting template (found on the last 2 pages of this manual) on the wall to mark the locations where the 3 screws need to be placed.
  • Page 74 2.15 Wall Mounting Mount the unit as shown. Note • Do not block the openings of the unit. Allow space of at least 20 cm (8 in) above and 10 cm (4 in) on the sides of the unit. • Make sure that the wall behind the unit is flat and free of obstructions so that the openings on the back of the unit will not be blocked.

  • Page 75: Wall Mounting The Ac Adaptor

    2.15 Wall Mounting 2.15.2 Wall Mounting the AC Adaptor Mounting on Wooden Wall Place the AC adaptor wall mounting template (found later in this section) on the wall to mark the locations where the 2 screws need to be placed. 83 mm 110 mm (3-1/4 in)
  • Page 76 2.15 Wall Mounting Mounting on Concrete or Mortar Wall CAUTION When driving the mounting screws into the wall, be careful to avoid touching any metalwork (metal/wire laths, etc.), conduits, or electrical cables buried in the wall. Place the AC adaptor wall mounting template (found later in this section) on the wall to mark the locations where the 2 screws need to be placed.
  • Page 77 2.15 Wall Mounting Mount the AC adaptor as shown. Installation Manual...
  • Page 78 2.15 Wall Mounting Wall Mounting Template for AC Adaptor Please copy this page and use as a reference for wall mounting the KX-TVA50. Install a screw here. 83 mm (3-1/4 in) Install a screw here. Note • When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template.
  • Page 79 2.15 Wall Mounting Please copy this page and use as a reference for wall mounting the KX-TVA200. Install a screw here. 110 mm (4-5/16 in) Install a screw here. Note • When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template.
  • Page 80 2.15 Wall Mounting Installation Manual...

  • Page 81: Installing Kx-Tva Maintenance Console

    Section 3 Installing KX-TVA Maintenance Console This section explains how to install KX-TVA Maintenance Console on a PC. Installation Manual...

  • Page 82: Overview

    3.1 Overview Overview After wall mounting and connecting the VPS to the PBX, you can begin programming the VPS. This programming should be performed by the installer, using the KX-TVA Maintenance Console software. This software can be used to set system parameters, change system prompts, diagnose system functions, etc.

  • Page 83: Kx-Tva Maintenance Console Installation

    3.2 KX-TVA Maintenance Console Installation KX-TVA Maintenance Console Installation System Requirements Required Operating System Microsoft Windows 98 SE, Windows 2000, Windows Me, or Windows XP ® ® Minimum Hardware Requirements CPU: 133 MHz Intel Pentium microprocessor ® ® HDD: 300 MB of available hard disk space RAM: 64 MB of available RAM (128 MB recommended) Password Security To maintain system security, a password is required to perform system programming.

  • Page 84: Updating Other Panasonic Drivers

    USB driver. Browse for and select the KX-TVA USB driver, which is copied to the local drive during installation. Updating other Panasonic Drivers CAUTION Installing the USB driver may prevent the USB driver for KX-TDA series or PC Console/Phone Software from functioning correctly.
  • Page 85 3.2 KX-TVA Maintenance Console Installation Windows Me Connect the PC to the PBX with a USB cable. The Add New Hardware Wizard will appear. Select Specify the location of the driver [Advanced], then click Next. Select Search for the best driver for your device. [Recommended]. Select Specify a location, then click Browse.

  • Page 86: Starting Kx-Tva Maintenance Console

    3.3 Starting KX-TVA Maintenance Console Starting KX-TVA Maintenance Console The instructions listed below explain how to start KX-TVA Maintenance Console. These instructions are for when connecting to the VPS via USB. Note • The screenshots shown here are for reference only, and may differ from the screens displayed on your PC.
  • Page 87 3.3 Starting KX-TVA Maintenance Console 5. The main window is displayed. 6. Click Connect → USB from the menu bar, or click Connect on the shortcut bar, select USB in the Connection Mode dialog box and click Next. Note • To connect to the VPS via USB, the KX- TVA USB driver must be installed on the PC, as explained above in "Installing KX-...
  • Page 88 3.3 Starting KX-TVA Maintenance Console Note • To connect to the VPS via LAN, first connect to the VPS via USB and set the appropriate LAN settings. Refer to 1.8.11 Utility—LAN Settings in the Programming Manual. • To connect to the VPS via modem, refer to 1.4.3 Connect—Modem (optional) in the Programming Manual.

  • Page 89: Pbx Programming For Apt/Dpt Integration

    Section 4 PBX Programming for APT/DPT Integration This section explains how to configure compatible Panasonic PBXs to use APT/DPT Integration with the VPS. Installation Manual...

  • Page 90: Guidelines For Apt/Dpt Integration

    Unlike Inband Integration, when the VPS and PBX use APT or DPT Integration, information is sent between the PBX and VPS digitally. This allows the VPS to respond quickly and efficiently. Additionally, configuring a Panasonic PBX for APT or DPT Integration is generally much easier than configuring a PBX for Inband Integration.
  • Page 91 4.1 Guidelines for APT/DPT Integration Compatible Integration Type Feature Description Caller Name The VPS announces the prerecorded caller Announcement name when: (1) extension users listen to (System/ messages from assigned numbers left in their mailboxes, (2) the VPS transfers calls Personal)* from assigned numbers to the users, and (3) the VPS pages the users by intercom.
  • Page 92 4.1 Guidelines for APT/DPT Integration Compatible Integration Type Feature Description Trunk Service Each PBX trunk (CO line) group can be (Universal Port) assigned one of 4 incoming call services: Voice Mail Service, Automated Attendant Service, Interview Service, and Custom Service. Two-way Recording Subscribers can record conversations into their own mailboxes by pressing a preprogrammed flexible button.
  • Page 93 4.1 Guidelines for APT/DPT Integration Timed Reminder Setting is only available when the VPS is connected to a KX-TDA series PBX (MPR version 2.0 or higher) or KX-TAW series PBX. VM Menu is only available when the VPS is connected to a KX-TDA series PBX (MPR version 2.0 or higher).

  • Page 94: Kx-Tda And Kx-Taw Series Pbx Programming For Dpt Integration

    4.2 KX-TDA and KX-TAW Series PBX Programming for DPT Integration KX-TDA and KX-TAW Series PBX Programming for DPT Integration The screen shots shown in this section are for the KX-TDA200. Programming procedures and availability may vary by PBX model, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information.
  • Page 95 4.2 KX-TDA and KX-TAW Series PBX Programming for DPT Integration Go to the "Configuration-Extension Port" screen. Follow the procedure below for the extension port which you want to assign as a VM port. Set the port's "Connection" to "OUS". Select the attribute of "DPT Property-Type" to "VM (DPT)". Assign "DPT Property-VM Unit No."...
  • Page 96 4.2 KX-TDA and KX-TAW Series PBX Programming for DPT Integration [Example Settings (1)] Program the PBX so that all trunk (CO line) calls are directed to the VPS (DIL feature). Go to the "CO & Incoming Call-DIL Table & Port Setting" screen. Assign "DIL Destination Day/Night/Lunch/Break"...
  • Page 97 4.2 KX-TDA and KX-TAW Series PBX Programming for DPT Integration [Example Settings (2)] Program the PBX to direct incoming trunk (CO line) calls to an operator, and to then direct those calls to the VPS when the operator does not answer. Program the PBX so that incoming trunk (CO line) calls are directed to an operator (DIL feature).
  • Page 98 4.2 KX-TDA and KX-TAW Series PBX Programming for DPT Integration Program the PBX so that unanswered calls to the operator are redirected to the VPS (Intercept Routing No Answer feature). Go to the "Extension-Wired Extension-Extension Settings" screen. Assign "Intercept Destination Day/Night/Lunch/Break" for the operator's extension to a floating extension number (VPS Port).
  • Page 99 4.2 KX-TDA and KX-TAW Series PBX Programming for DPT Integration Set the amount of time before a call is considered "unanswered" and therefore forwarded to the VPS (Intercept Routing No Answer timer). Go to the "System-Timers & Counters-CO / Extension" screen. Assign "Intercept Timer"...
  • Page 100 4.2 KX-TDA and KX-TAW Series PBX Programming for DPT Integration Program the PBX so that it will direct intercepted calls to the VPS. Go to the "Groups-VM(DPT) Group-System Setting" screen. Select "Disable" as the parameter for "Intercept to Mailbox". Click "Apply" to save the changed data. Installation Manual...
  • Page 101 4.2 KX-TDA and KX-TAW Series PBX Programming for DPT Integration [Example Settings (3)] Program the PBX to direct incoming trunk (CO line) calls to an Incoming Call Distribution (ICD) group, and to then direct those calls to the VPS when they are not answered. Program the PBX so that incoming trunk (CO line) calls are directed to an ICD group (DIL feature).
  • Page 102 4.2 KX-TDA and KX-TAW Series PBX Programming for DPT Integration Program the PBX so that unanswered calls to the ICD group are redirected to the VPS (ICD Group Overflow feature). Go to the "Groups-Incoming Call Distribution Group-Group Settings" screen. Assign "Time out & Manual Queue Redirection-Destination" for the ICD group to a floating extension number (VPS Port).

  • Page 103: Installing Prompt Data For The Vm Menu Feature

    4.2 KX-TDA and KX-TAW Series PBX Programming for DPT Integration Program the PBX so that it will direct overflowed calls to the ICD group's mailbox. Go to the "Groups-VM(DPT) Group-System Setting" screen. Select "Enable" as the parameter for "Intercept to Mailbox". Click "Apply"...

  • Page 104: Kx-Ta824 Pbx Programming For Apt Integration

    4.3 KX-TA824 PBX Programming for APT Integration KX-TA824 PBX Programming for APT Integration The instructions in this section are for programming a KX-TA824 via the Operating and Maintenance Tool. To program a KX-TA824 using the Manager Extension, follow the instructions for KX-TA series PBX programming by referring to 4.6 KX-TA Series PBX Programming for APT Integration.
  • Page 105 4.3 KX-TA824 PBX Programming for APT Integration When "Jack 7 & 8" is selected, extension jack numbers 07 and 08 will be in extension group 7 automatically. Likewise, when "Jack 15 & 16" is selected, extension jack numbers 15 and 16 will be in extension group 8 automatically.
  • Page 106 4.3 KX-TA824 PBX Programming for APT Integration Example trunk (CO line) feature settings: If the VPS is answering all calls: Go to the "3.CO-1.Line Mode" screen. Program all lines DIL to the first extension of the Voice Mail hunt group. The PBX will allow incoming trunk (CO line) calls to hunt only if the trunks (CO lines) are DIL to the first port of the hunt group.
  • Page 107 4.3 KX-TA824 PBX Programming for APT Integration immediately for all time modes. To give the operator time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS. Set a different delay time for each extension connected to the VPS. Finally, go to the "3.CO-Line Mode"...
  • Page 108 4.3 KX-TA824 PBX Programming for APT Integration VPS. Set a different delay time for each extension connected to the VPS. Finally, go to the "3.CO-Line Mode" screen and set all trunk (CO line) types to "Normal". Click "Apply" to save the changed data.

  • Page 109: Kx-Td Series Pbx Programming For Dpt Integration

    4.4 KX-TD Series PBX Programming for DPT Integration KX-TD Series PBX Programming for DPT Integration For KX-TD500 programming, refer to 4.5 KX-TD500 PBX Programming for DPT Integration. Programming procedures and availability may vary by PBX model, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information.
  • Page 110 4.4 KX-TD Series PBX Programming for DPT Integration Enter the system number ([0] or [1], master/slave). The PBX displays the ROM version and the date it was created. Set the date and time using System Program [000]. Set PBX extension numbering using System Program [003]. Assign the Voice Mail port.
  • Page 111 4.4 KX-TD Series PBX Programming for DPT Integration Conditions: No 2 jacks on the PBX can have the same extension number. If you try to enter a number that is already assigned, you will hear an error tone. Each digital extension connected provides 2 Voice Mail ports and must have 2 different extension numbers assigned.

  • Page 112: Kx-Td1232 Series Pbx Programming Via The Operating And Maintenance Tool

    4.4 KX-TD Series PBX Programming for DPT Integration 4.4.2 KX-TD1232 Series PBX Programming via the Operating and Maintenance Tool Follow these steps after communication between the KX-TD1232 and the programming software has been established. Refer to the Operating and Maintenance manual for connection information.
  • Page 113 4.4 KX-TD Series PBX Programming for DPT Integration Go to the Main Menu. Choose "System Data Programming" (BATCH [1] or INTERACTIVE [2]). Choose "System" from the System Data Programming Main Menu. Choose "Voice Mail Integration" from the System Menu. First, enter the port numbers that will be connected to the VPS. If desired, change the default extension numbers of the Voice Mail ports.

  • Page 114: Kx-Td500 Pbx Programming For Dpt Integration

    4.5 KX-TD500 PBX Programming for DPT Integration KX-TD500 PBX Programming for DPT Integration Follow the procedure below to program the VPS card(s) for DPT Integration. Programming procedures and availability may vary by PBX model, software version, etc. Refer to the documentation included with the PBX or consult your dealer for more information. Assignment of the VPS card to be connected to the VPS Note •...
  • Page 115 4.5 KX-TD500 PBX Programming for DPT Integration Check the information of "Card Properties" and confirm the LPR version of the card. Note • The LPR Version must be "2" or higher for the VPS card (101: DLC/DHLC) to which the control channel will be assigned.
  • Page 116 4.5 KX-TD500 PBX Programming for DPT Integration Assignment of the ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Select the appropriate VPS card (101: DLC/DHLC) in the "Card No." menu. Set the attribute of the valid ports to be connected to the VPS to "VPS (DPT)" . Click "Apply"...
  • Page 117 4.5 KX-TD500 PBX Programming for DPT Integration Assignment of VPS card and its model Go to the "1-4 VPS (DPT) Port Assignment" screen. Select the corresponding equipment number in the "TVS No." menu. Select your VPS model in the "Type" menu. TVA50: Select "TVS200-1"...
  • Page 118 4.5 KX-TD500 PBX Programming for DPT Integration Assignment of the extension ports connected to the VPS Continue the programming in the "1-4 VPS (DPT) Port Assignment" screen. Select the extension port number of the card (DLC/DHLC) to which the VPS (DPT) jack is to be connected in the "Port No."...
  • Page 119 4.5 KX-TD500 PBX Programming for DPT Integration To set the trunk (CO line) features, follow the instructions in "Settings for the trunk (CO line) features" (5.6 KX-TD500 PBX Programming for Inband Integration). Set the PBX to send DID numbers to the VPS. Go to the "2-7 System Option 6"...
  • Page 120 4.5 KX-TD500 PBX Programming for DPT Integration Connect the jack assigned in Step 4 to the VPS. Complete the PBX-VPS connection by following from step 1 of 4.7 Completing the PBX-VPS Connection. Installation Manual...

  • Page 121: Kx-Ta Series Pbx Programming For Apt Integration

    4.6 KX-TA Series PBX Programming for APT Integration KX-TA Series PBX Programming for APT Integration For KX-TA824 programming via the Operating and Maintenance Tool, refer to 4.3 KX-TA824 PBX Programming for APT Integration. For KX-TA1232 programming, refer to 4.4 KX-TD Series PBX Programming for DPT Integration. Programming procedures and availability may vary by PBX model, software version, etc.
  • Page 122 4.6 KX-TA Series PBX Programming for APT Integration Extension group 7 VPS 1 Port 1 Port 2 KX-TA Series PBX VPS 2 Port 1 Port 2 Extension group 8 From the SYS-PGM NO ? screen: Enter [130] (for VPS1) or [131] (for VPS2). Press the NEXT button (SP-PHONE).
  • Page 123 4.6 KX-TA Series PBX Programming for APT Integration the Voice Mail hunt group as the destination for calls received on each trunk (CO line). The PBX will allow incoming trunk (CO line) calls to hunt only if the trunks (CO lines) are DIL to the first port of the hunt group.

  • Page 124: Completing The Pbx-Vps Connection

    4.7 Completing the PBX-VPS Connection Completing the PBX-VPS Connection Once you have finished installing all optional cards, connecting all telephones to the PBX, and configuring the PBX for APT/DPT Integration, proceed with the following steps to complete and test the PBX-VPS connection. Start KX-TVA Maintenance Console (see 3.2 KX-TVA Maintenance Console Installation).
  • Page 125 4.7 Completing the PBX-VPS Connection Note • If the correct lines are not online, make sure the correct PBX type is selected, that the PBX is properly programmed for APT/DPT Integration, and that the PBX and VPS are connected by 4-conductor cables. To test the connection, dial the extension number of the VPS from a telephone connected to the PBX.
  • Page 126 4.7 Completing the PBX-VPS Connection Extension 106 VPS 1 Port 1 Extension 107 Port 2 Extension 108 KX-TA Series Mailbox for Extension 106 VPS 2 Port 1 Extension 115 Port 2 Extension 116 Installation Manual...

  • Page 127: Pbx Programming For Inband Integration (Kx-Tva50 Only)

    Section 5 PBX Programming for Inband Integration (KX- TVA50 only) This section explains how to configure selected Panasonic PBXs to use Inband Integration with the VPS. Installation Manual...

  • Page 128: Guidelines For Inband Integration

    The type of PBX and/or the type of extension cards installed in the PBX will determine whether Inband Integration should be used. Generally, if the VPS is connected to an APT/DPT Integration compatible Panasonic PBX, APT/DPT Integration—not Inband Integration—is the ideal integration method. See 1.1.7 Compatible PBXs for more information.
  • Page 129 5.1 Guidelines for Inband Integration Following are the minimum current and voltages that the PBX must supply: Minimum Loop Current 20 mA Minimum Line Voltage 7 V DC Minimum Ringing Voltage 40 V AC DTMF Signaling For system users to access VPS services and features, they must be able to send DTMF signals from their telephones to the VPS port.
  • Page 130 5.1 Guidelines for Inband Integration Checks to see if the called subscriber is in, out, or on another line, and whether or not that subscriber accepts the transfer. Completes the transfer (by going on-hook) or notifies the caller that the party is busy or not available.

  • Page 131: Pbx Settings For Inband Integration

    5.2 PBX Settings for Inband Integration PBX Settings for Inband Integration 5.2.1 General Guidelines and Definitions In order for the VPS and PBX to communicate properly, certain settings of both the VPS and PBX should be set to the same values. Programming procedures and availability may vary by PBX model.

  • Page 132: Pbx Interface Parameters

    Specifies the type of PBX which is connected to the VPS. • Integration Mode Select "Inband". If PBX type is set to the Panasonic KX-T series, the Inband Signaling parameters are set automatically and should not be altered. SEQUENCE CODES...
  • Page 133 5.2 PBX Settings for Inband Integration • Reconnect Sequence on Busy Tells the VPS how to return to the caller if the called extension is busy. PBXs differ in how they handle this function. Test from an SLT to determine the sequence. •...
  • Page 134 5.2 PBX Settings for Inband Integration Inband Signaling These parameters are used when the Integration Mode is set to Inband. If the PBX type is set to a KX-T series system, these parameters will be automatically set. If another type of PBX is used, check the system's Installation Manual for settings.
  • Page 135 5.2 PBX Settings for Inband Integration Transfer to Outside Parameters These parameters specify how the VPS will transfer calls to trunks (CO lines) from the following services: Custom Service, Call Transfer Service, and Personal Custom Service. [Outside Transfer Sequence] • Call Transfer to Outside Sequence Specifies the sequence the VPS uses to transfer calls to trunks (CO lines).
  • Page 136 T 700X Sequence for Message Waiting Lamp Call Waiting Sequence Release Sequence for Call Waiting Check with manufacturer. Not Available The remainder of this section consists of step-by-step guides for software verification and programming for select Panasonic PBX systems. Installation Manual...

  • Page 137: Kx-Tda And Kx-Taw Series Pbx Programming For Inband Integration

    5.3 KX-TDA and KX-TAW Series PBX Programming for Inband Integration KX-TDA and KX-TAW Series PBX Programming for Inband Integration DPT Integration is recommended when using the VPS with a KX-TDA or KX-TAW series PBX, however, Inband Integration is necessary when the PBX has available SLT ports but no available DPT ports.
  • Page 138 5.3 KX-TDA and KX-TAW Series PBX Programming for Inband Integration Settings for the trunk (CO line) features Select the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming trunk (CO line) calls promptly. Go to [Example Settings (1)].
  • Page 139 5.3 KX-TDA and KX-TAW Series PBX Programming for Inband Integration [Example Settings (2)] Program the PBX to direct incoming trunk (CO line) calls to an operator, and to then direct those calls to the VPS when the operator does not answer. Program the PBX so that incoming trunk (CO line) calls are directed to an operator (DIL feature).
  • Page 140 5.3 KX-TDA and KX-TAW Series PBX Programming for Inband Integration Program the PBX so that unanswered calls to the operator are redirected to the VPS (Intercept Routing No Answer feature). Go to the "Extension-Wired Extension-Extension Settings" screen. Assign "Intercept Destination Day/Night/Lunch/Break" for the operator's extension to a floating extension number (VPS Port).
  • Page 141 5.3 KX-TDA and KX-TAW Series PBX Programming for Inband Integration Set the amount of time that passes before a call is considered "unanswered" and therefore forwarded to the VPS (Intercept Routing No Answer timer). Go to the "System-Timers & Counters-CO / Extension" screen. Assign the "Intercept Timer"...
  • Page 142 5.3 KX-TDA and KX-TAW Series PBX Programming for Inband Integration Program the PBX so that it will direct intercepted calls to the VPS. Go to the "Groups-VM (DTMF) Group-System Setting" screen. Select "None", "Answer by Mailbox", or "AA" as the parameter for "Intercept Routing to the VPS Sequence".
  • Page 143 5.3 KX-TDA and KX-TAW Series PBX Programming for Inband Integration [Example Settings (3)] Program the PBX to direct incoming trunk (CO line) calls to an Incoming Call Distribution (ICD) group, and to then direct those calls to the VPS when they are not answered. Program the PBX so that incoming trunk (CO line) calls are directed to an ICD group (DIL feature).
  • Page 144 5.3 KX-TDA and KX-TAW Series PBX Programming for Inband Integration Program the PBX so that unanswered calls to the ICD group are redirected to the VPS (ICD Group Overflow feature). Go to the "Groups-Incoming Call Distribution Group-Group Settings" screen. Assign "Time out & Manual Queue Redirection-Destination" for the ICD group to a floating extension number (VPS Port).
  • Page 145 5.3 KX-TDA and KX-TAW Series PBX Programming for Inband Integration Program the PBX so that it will direct overflowed calls to the VPS. Go to the "Groups-VM (DTMF) Group-System Setting" screen. Select "None", "Answer by Mailbox", or "AA" as the parameter for "Intercept Routing to the VPS Sequence".

  • Page 146: Kx-Ta824 Pbx Programming For Inband Integration

    5.4 KX-TA824 PBX Programming for Inband Integration KX-TA824 PBX Programming for Inband Integration The instructions in this section are for programming a KX-TA824 via the Operating and Maintenance Tool. To program a KX-TA824 using the Manager Extension, follow the instructions for KX-TA series PBX programming by referring to 5.7 KX-TA Series PBX Programming for Inband Integration.
  • Page 147 5.4 KX-TA824 PBX Programming for Inband Integration Go to the "2.Extension-2.Feature Settings" screen. Enable Data Line Security for each extension connected to the VPS. Click "Apply" to save the changed data. Installation Manual...
  • Page 148 5.4 KX-TA824 PBX Programming for Inband Integration Select the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS: a) to answer all incoming calls, b) as an operator backup, or c) to only answer calls not answered by user extensions.
  • Page 149 5.4 KX-TA824 PBX Programming for Inband Integration If the VPS is only answering calls not answered by the operator (Operator Backup): Go to the "3.CO-2.Incoming / Outgoing" screen. Program lines to ring operator extensions immediately for all time modes. To give the operator (extension 101 in this example) time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS.
  • Page 150 5.4 KX-TA824 PBX Programming for Inband Integration immediately for all time modes. To give users time to answer the call before the VPS picks up, we recommend setting the delay to a few seconds for each extension connected to the VPS.

  • Page 151: Kx-Td Series Pbx Programming For Inband Integration

    5.5 KX-TD Series PBX Programming for Inband Integration KX-TD Series PBX Programming for Inband Integration For KX-TD500 programming, refer to 5.6 KX-TD500 PBX Programming for Inband Integration. DPT Integration is recommended when using the VPS with the KX-TA1232, KX-TD816, or KX- TD1232, however, Inband Integration is necessary when the software version of the PBX does not support DPT Integration.
  • Page 152 5.5 KX-TD Series PBX Programming for Inband Integration Main Menu 1. System Data Programming (BATCH) 2. System Data Programming (INTERACTIVE) 3. Disk File Management 4. DSHS Management 5. DSHS Connect/Disconnect 6. Quit Select the number : [ ] Choose "Station" from the System Data Programming Main Menu. Choose "Station Setting"...

  • Page 153: Kx-Td500 Pbx Programming For Inband Integration

    5.6 KX-TD500 PBX Programming for Inband Integration KX-TD500 PBX Programming for Inband Integration DPT Integration is recommended when using the VPS with the KX-TD500, however, Inband Integration is necessary when: • the PBX has available SLT ports but no available DPT ports. •...
  • Page 154 5.6 KX-TD500 PBX Programming for Inband Integration Assignment of the extension ports to be connected to the VPS Go to the "1-3 Extension Port Assignment" screen. Assign "Attribute" of the port to be connected to "TEL" (default). Assign "DN" for the port (click "DN Refer" to check the available directory numbers). Note •...
  • Page 155 5.6 KX-TD500 PBX Programming for Inband Integration Assignment of the extension line to be connected to the VPS Go to the "4-2 Extension Line" screen. Set "Data Line Mode" to "Yes". Click "Apply" to save the changed data. Note • This program prevents the VM port from being interrupted by "Call Waiting", "Hold Recall", and "Executive Busy Override"...
  • Page 156 5.6 KX-TD500 PBX Programming for Inband Integration Settings for the trunk (CO line) features Select the appropriate trunk (CO line) feature settings depending on how your customer plans to use the VPS. • The VPS answers all incoming outside calls promptly. Go to [Recommended Settings (1)].
  • Page 157 5.6 KX-TD500 PBX Programming for Inband Integration [Recommended Settings (2)] Program the PBX to direct incoming trunk (CO line) calls to an operator, and to then direct those calls to the VPS when the operator does not answer. Program the PBX so that incoming trunk (CO line) calls are directed to an operator (DIL feature). Go to the "4-1 Trunk Line"...
  • Page 158 5.6 KX-TD500 PBX Programming for Inband Integration Program the PBX so that unanswered calls to the operator are redirected to the VPS (Intercept Routing No Answer feature). Go to the "3-1 Trunk Group" screen. Assign "Intercept Destination Day/Night" for the trunk (CO line) group. Click "Apply"...
  • Page 159 5.6 KX-TD500 PBX Programming for Inband Integration Set the number of rings before a call is considered "unanswered" and therefore forwarded to the VPS (Intercept Routing No Answer timer). Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply"...
  • Page 160 5.6 KX-TD500 PBX Programming for Inband Integration [Recommended Settings (3)] Program the PBX to direct incoming trunk (CO line) calls to an extension or group and to then direct those calls to the VPS when they are not answered. Program the PBX so that incoming trunk calls are directed to an extension or group (DIL feature). Go to the "4-1 Trunk Line"...
  • Page 161 5.6 KX-TD500 PBX Programming for Inband Integration Program the PBX so that unanswered calls are redirected to the VPS (Intercept Routing No Answer feature). Go to the "3-1 Trunk Group" screen. Assign "Intercept Destination Day/Night" for the trunk (CO line) group. Click "Apply"...
  • Page 162 5.6 KX-TD500 PBX Programming for Inband Integration Program the amount of time that passes before unanswered calls are redirected to the VPS (Intercept Routing No Answer timer). Go to the "2-4 System Timer 1/2" screen. Assign "Intercept Time" parameter. Click "Apply" to save the changed data. Installation Manual...

  • Page 163: Kx-Ta Series Pbx Programming For Inband Integration

    5.7 KX-TA Series PBX Programming for Inband Integration KX-TA Series PBX Programming for Inband Integration Note • The KX-TA824 can also be programmed via PC using the Operating and Maintenance Tool. Refer to 5.4 KX-TA824 PBX Programming for Inband Integration for more information. •...
  • Page 164 5.7 KX-TA Series PBX Programming for Inband Integration not answered by user extensions. Recommended trunk (CO line) feature settings: If the VPS is answering all incoming calls: Trunk Mode—Use System Programs [414] (Day Mode), [415] (Night Mode), [416] (Lunch Mode) to set each trunk (CO line) to "DIL" mode, and assign the first extension of the Voice Mail hunt group as the destination for calls received on each trunk (CO line).

  • Page 165: Configuring The System

    Section 6 Configuring the System This section explains how to configure the VPS for basic operation. Installation Manual...

  • Page 166: Starting Up

    6.1 Starting Up Starting Up 6.1.1 Before Programming Careful preparation before you begin programming the VPS will make the programming and customization process easier for you and the customer. Determine the customer's needs. – Work with the owner/supervisor and Message Manager to build the Custom Service Greetings, Holiday Greetings, etc.
  • Page 167 6.1 Starting Up Starting Quick Setup Start KX-TVA Maintenance Console and connect to the VPS (refer to 3.3 Starting KX-TVA Maintenance Console). Click "Utility Quick Setup…" in the menu bar. Click "OK" when the message is displayed. Installation Manual...

  • Page 168: Using Quick Setup

    6.1 Starting Up Using Quick Setup System Security settings After you click "Quick Setup", the System Security window appears. In this window, you can change the Administrator, System Manager, and Message Manager passwords, as well as other security-related settings. For more information, refer to 2.8 System Security in the Programming Manual.
  • Page 169 6.1 Starting Up PBX Environment settings The next window displayed is the PBX Environment window. In this window, you can select the PBX Type, Integration Mode (KX-TVA50 only), and set other parameters essential for proper integration between the PBX and VPS. For more information, refer to "PBX Environment"...

  • Page 170: If Auto Configuration Is Started

    6.1 Starting Up If Auto Configuration is started Auto Configuration (available for APT/DPT Integration only) allows the PBX and VPS to exchange information and make the setup process easier. If you cannot use Auto Configuration or skip Auto Configuration, continue from "If Auto Configuration is skipped" later in this section. If you start Auto Configuration, the following screen will be displayed while data is exchanged between the PBX and VPS.
  • Page 171 6.1 Starting Up Note • Each extension name retrieved from the PBX is stored in the "Last Name" field of the respective subscriber's Mailbox Settings. Extension names can be retrieved from the following PBXs: KX-TDA series PBXs (MPR version 2.0 or higher) KX-TD500 with software production date code 040901 or later.
  • Page 172 6.1 Starting Up Mailbox settings The next window displayed is the Mailbox Edit window. Edit, delete, or add mailboxes as needed, then click "Next". For more information, refer to 2.1.3 Mailbox Parameters in the Programming Manual. Note • The Mailbox Edit window allows you to set basic mailbox parameters only. Detailed mailbox settings can be made after Quick Setup has finished, by clicking on the "Mailbox Settings"...
  • Page 173 6.1 Starting Up Port/Trunk settings The next window displayed is the port/trunk (CO line), window. Configure Service Groups for each port/trunk (CO line), then click "Next". For more information, refer to 2.3.1 Service Group in the Programming Manual. Installation Manual...
  • Page 174 6.1 Starting Up Date and Time setting The last window displayed is the date and time setting window. Set the date and time, then click "Finish". Installation Manual...
  • Page 175 6.1 Starting Up Finalizing Quick Setup Click "Yes" to save the settings and finish Quick Setup. If you click "No", your settings will not be saved and you will return to the previous screen. If you clicked "Yes", the following screen is displayed as your settings are saved. When Quick Setup is completed, the following screen will be displayed.

  • Page 176: If Auto Configuration Is Skipped

    6.1 Starting Up If Auto Configuration is skipped Mailbox settings If you skip Auto Configuration, the next window displayed is the Mailbox Edit window. Edit, delete, or add mailboxes as needed, then click "Next". For more information, refer to 2.1.3 Mailbox Parameters in the Programming Manual.
  • Page 177 6.1 Starting Up Port/Trunk settings The next window displayed is the Port/Trunk window. Configure Service Groups for each port/trunk (CO line), then click "Next". For more information, refer to 2.3.1 Service Group in the Programming Manual. Installation Manual...
  • Page 178 6.1 Starting Up Date and Time setting The last window displayed is the date and time setting window. Set the date and time, then click "Finish". Installation Manual...
  • Page 179 6.1 Starting Up Finalizing Quick Setup Click "Yes" to save the settings and finish Quick Setup. If you click "No", your settings will not be saved and you will return to the previous screen. If you clicked "Yes", the following screen is displayed as your settings are saved. When Quick Setup is completed, the following screen will be displayed.
  • Page 180 6.1 Starting Up Installation Manual...

  • Page 181: System Maintenance

    Section 7 System Maintenance This section describes how to perform common maintenance procedures. Installation Manual...

  • Page 182: Initializing The Vps

    7.1 Initializing the VPS Initializing the VPS Initializing the VPS erases recorded messages and resets all settings to their default values. (System prompts, including customized prompts, are preserved.) There are 2 methods to initialize the VPS: through KX-TVA Maintenance Console, and using the Mode Switch.
  • Page 183 7.1 Initializing the VPS Click "OK". Click "OK" to close all lines and continue with initialization. Click "OK" when system initialization is complete. Initializing the VPS with the Mode Switch Disconnect the port cables from the VPS. Turn the power switch off at the VPS. Set the Mode Switch to position 5 (see 2.3 Names and Locations).
  • Page 184 7.1 Initializing the VPS Set the Mode Switch to position 0. Turn the power switch back on at the VPS. Note • The execution time for the initialization may differ each time it is performed because of system capacity and system programs. Generally, initialization will take about 10 min to accomplish.

  • Page 185: Backing Up The System

    7.2 Backing Up the System Backing Up the System Click [Utility System Back up Make Backup...]. Installation Manual...
  • Page 186 7.2 Backing Up the System Select the data to be backed up, then enter the file path for the system backup. Then click "Backup". The system will prepare the data to be backed up, and the backup will begin about 30 seconds later. The time needed to backup the data will vary depending on the connection method, communication speed, and the amount of data that is being backed up.

  • Page 187: Restarting The Vps

    7.3 Restarting the VPS Restarting the VPS If the VPS is not functioning properly, restarting the VPS may resolve the issue. There are 3 methods for restarting the VPS, explained below. Operation If the VPS does not operate properly: First, try to click "Utility System Initialize/Restart Restart System".
  • Page 188 7.3 Restarting the VPS RUN Indicator ALARM Indicator Reset Button Shutdown Button KX-TVA50 Reset Button RUN Indicator Shutdown Button ALARM Indicator KX-TVA200 If the VPS still does not work: Press the Reset button only. Installation Manual...

  • Page 189: Glossary

    "Alternate Extension Transfer Sequence". APT Integration Digital integration between the VPS and certain Panasonic PBXs. Requires upgraded software in the PBX. When the VPS and PBX use APT Integration, voices are sent using analog technology, and data is sent digitally.
  • Page 190 Autoplay New Message The VPS plays new messages automatically when a subscriber, the System Manager, or the Message Manager logs in to his or her mailbox. Bookmark Enables a subscriber, the System Manager, or the Message Manager to set a specific point (Bookmark) in a message and easily resume playback later from that point.
  • Page 191 Company Greeting A maximum of 32 Company Greetings can be recorded to greet callers. One (or System Greeting or none) can be selected for each Day, Night, Lunch, Break, and Holiday service based on a port and trunk (CO line). Company Name This is played by the VPS to the intended receiver of an External Delivery Message when he or she is unable to enter correctly the password (if a password is required to listen to the message).
  • Page 192 (including Mailbox Group) or Custom Service. DPT Integration Digital integration between the VPS and certain Panasonic PBXs. Requires upgraded software in the PBX. When the VPS and PBX use DPT Integration, voices and data are sent digitally. Depending on the model and/or the software version of the connected PBX, you may not be able to utilize certain features available only with DPT Integration.
  • Page 193 Follow-On ID (see "Called Party ID") General Delivery Mailbox A special mailbox that is maintained by the Message Manager. If a caller does not have a DTMF- compatible telephone, the caller cannot dial numbers in order to connect himself or herself to an extension or mailbox.
  • Page 194 Intercom Paging Available with APT/DPT Integration only. If a subscriber has set Intercom Paging, the VPS will page the subscriber and announce that he or she is receiving a call. The VPS can announce prerecorded caller names using the Caller Name Announcement feature, or prompt the caller to record his or her name and announce the recorded name.
  • Page 195 Mailbox Number Normally the same number as the corresponding subscriber's extension number. Message Envelope Setting Specifies when message envelopes (message date and time, name of the person who recorded or transferred the message, telephone number of the caller) are announced. Envelopes can be played back before or after messages automatically, or only when the subscriber presses [2] [3] during or after message playback.
  • Page 196 Multilingual Selection Menu Allows callers to select the language they would like to hear for voice guidance (system prompts). 3 languages can be selected for the Multilingual Selection Menu of the KX-TVA50; 5 languages for the KX-TVA200. Non-Subscriber A caller to the VPS who does not own a mailbox. Notification Method (see "Message Waiting Notification") On Hold Announcement Menu...
  • Page 197 Personal Custom Service Similar to a Custom Service, allows callers to perform specific functions by pressing dial buttons on their telephones while listening to the subscriber's Personal Greeting Message. A subscriber's Personal Custom Service can allow callers to connect themselves to another extension, mailbox, outside telephone (such as the subscriber's mobile phone), etc., without the assistance of an operator.
  • Page 198 Private Message A message designated by the sender as private. Private messages cannot be forwarded by the recipient. Remote Call Forwarding Set Available with DPT Integration only. Allows subscribers and the Message Manager to program their extensions from a remote location to forward various types of calls (all calls, no answer, busy, etc.) to a desired extension, or to an outside telephone (Remote Call Forward to CO).
  • Page 199 System Administration Includes system programming, diagnosis, system prompt administration, etc. They are performed by the System Administrator, using a PC running the KX-TVA Maintenance Console software. System Administration can be performed locally (on-site) by connecting to the VPS via USB or LAN, or remotely (off-site) by connecting to the VPS via the optional modem card.
  • Page 200 Temporary Personal Greeting A special greeting that, if recorded by a subscriber, is heard by callers instead of the subscribers other Personal Greetings. Often used to inform callers of a temporary absence. A common example might be, "This is (name). I'm out of the office this week…". Time Synchronization Available with DPT Integration only.
  • Page 201 Navigator Key. Voice prompts are not used. Voice Mail A general term used for messages recorded by the VPS and stored in subscriber mailboxes. A Voice Processing System, such as the Panasonic KX-TVA50, and KX-TVA200. Installation Manual...
  • Page 202 Installation Manual...

  • Page 203: Index

    Index Installation Manual...
  • Page 204 2, 18, 20, 34, 61, 65 DPT Integration 21, 22, 25 LAN Connection Environmental Requirements (KX-TVA200 only) LAN Interface Card (KX-TVA594) LAN Port (Optional for KX-TVA50) F.C.C. REQUIREMENTS AND RELEVANT INFORMATION Factory Installed Flash Memory Card (KX-TVA50 only) Main Unit...
  • Page 205 Starting KX-TVA Maintenance Console Starting Quick Setup Starting Up System Components System Connection Diagram System Maintenance Trademarks Unpacking Updating other Panasonic Drivers USB Connection USB Port Using Quick Setup VM Link (Currently unavailable) Voice Mail Integration Voice Processing System Overview Wall Mounting...

  • Page 206: Wall Mounting Template

    Install a Install a screw here. screw here. 120 mm (4-3/4 in) Wall Mounting Template for KX-TVA50 Note When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template. Confirm that the markings on the printed page reflect the measurements indicated in the template.
  • Page 207 Install a Install a screw here. screw here. 130 mm (5-1/8 in) Wall Mounting Template for KX-TVA200 Note When you print out this page, the dimensions of the wall mounting template may deviate slightly from the measurements indicated in the template. Confirm that the markings on the printed page reflect the measurements indicated in the template.
  • Page 208 Carolina, Puerto Rico 00985 http://www.panasonic.com/csd Copyright: This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

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