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Panasonic KX-TVA50 Feature Manual

Voice processing system
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Feature Manual
Voice Processing System
KX-TVA50
Model No.
KX-TVA200
Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TVA50/KX-TVA200: Version 3.0 (Main Software Version 3.00 or later)
Document Version 3.0 2010/06

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  • Page 1 Model No. KX-TVA200 Thank you for purchasing a Panasonic Voice Processing System. Please read this manual carefully before using this product and save this manual for future use. KX-TVA50/KX-TVA200: Version 3.0 (Main Software Version 3.00 or later) Document Version 3.0 2010/06...
  • Page 2 About this Manual This Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Voice Processing System. It explains what this VPS can do, and how to obtain the most of its many features.
  • Page 3 APT/DPT Integration features described in this manual. For more information, call National Parts Center at 1-800-833-9626. • Every system programming setting can be accessed using a PC and the Panasonic KX-TVA Maintenance Console software. For programming details, refer to the on-line help which is installed along with KX-TVA Maintenance Console.

  • Page 4: Table Of Contents

    Table of Contents Table of Contents 1 Voice Processing System Overview ............7 What is a VPS? ........................8 1.1.1 Introduction to VPS Features ...................8 1.1.2 Basic Features .........................8 System Administration, Management, and Use .............9 1.2.1 System Administration ......................9 1.2.2 System Management .......................9 1.2.3 Subscriber Use .........................9 2 Features ....................11...
  • Page 5 Table of Contents 2.2.40 Port Service ........................31 2.2.41 Rotary Telephone Service ....................31 2.2.42 Service Access Commands ...................31 2.2.43 Service Group ........................32 2.2.44 System Clock .........................32 2.2.45 System Prompts ......................33 2.2.46 Time Service ........................33 2.2.47 Trunk Service (Universal Port) (APT/DPT Integration Only) ..........33 2.2.48 Voice Mail Assistant .......................34 2.2.49...
  • Page 6 System Reports ......................54 2.4.9 System Security ......................55 2.4.10 Time Synchronization (DPT Integration Only) ..............55 2.4.11 Utility ..........................55 3 Revision History ..................57 KX-TVA50/KX-TVA200 Version 3.0 ................58 KX-TVA50/KX-TVA200 Version 2.1 ................58 KX-TVA50/KX-TVA200 Version 2.0 ................58 Index......................59 Feature Manual Document Version 3.0 2010/06...

  • Page 7: Voice Processing System Overview

    Section 1 Voice Processing System Overview Document Version 3.0 2010/06 Feature Manual...

  • Page 8: What Is A Vps

    1.1.2 Basic Features 1.1 What is a VPS? 1.1.1 Introduction to VPS Features Description The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate extensions, takes and stores messages, and notifies subscribers when messages are left. Subscribers may send and transfer messages to other subscribers within the VPS.

  • Page 9: System Administration, Management, And Use

    1.2.3 Subscriber Use 1.2 System Administration, Management, and Use 1.2.1 System Administration Description System administration (programming, diagnosis, system prompt administration, etc.) can be performed with a PC running the KX-TVA Maintenance Console software. For more information, refer to the Programming Manual.
  • Page 10 1.2.3 Subscriber Use Feature Manual Document Version 3.0 2010/06...

  • Page 11: Features

    Section 2 Features Document Version 3.0 2010/06 Feature Manual...

  • Page 12: Pbx Integration Features

    – Two-way Transfer APT Integration (KX-TVA50 only) When the VPS and PBX use APT Integration, voices are sent using analog technology, and data is sent digitally. APT Integration provides certain VPS features which are not available with analog integration (i.e., Inband Integration), including: –...
  • Page 13 2.1.1 Integration Types Inband Integration (KX-TVA50 only) When the VPS and PBX use Inband Integration, voices are sent using analog technology and data is sent to the VPS through the use of standard audio signals, such as DTMF tones, busy signals, ringback tones, etc.

  • Page 14: System Features

    2.2.3 Automated Attendant 2.2 System Features 2.2.1 Alternate Extension Group Description A group of extensions that require a different call transfer sequence than other extensions and are therefore placed into a separate group. Programming Manual References "Alternate Extension" in 2.4.3.2 Operator Service No. 1, 2, and 3 2.2.2 Auto Forwarding Description Moves or copies unplayed messages from one mailbox to another after a specified period of time has passed.

  • Page 15: Broadcasting Messages

    2.2.6 Call Services A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant service (see 2.1.8 Personal Custom Service or 2.4.4 Custom Service in the Programming Manual). A subscriber transfers the caller to Automated Attendant service. Programming Manual References 2.4.3.1 Automated Attendant 2.2.4 Broadcasting Messages...

  • Page 16: Call Transfer To Outside

    2.2.8 Caller ID Call Routing (APT/DPT Integration Only) 2.2.7 Call Transfer to Outside Description Enables the VPS to transfer a call to a trunk (CO line) from the following services: – Custom Service – Call Transfer Service – Personal Custom Service –...

  • Page 17: Caller Id Screening (Apt/Dpt Integration Only)

    2.2.10 Caller Name Announcement—Personal (APT/DPT Integration Only) 2.2.9 Caller ID Screening (APT/DPT Integration Only) Description Allows the VPS to announce the name of the caller when transferring a call to an extension from a preprogrammed caller (Ex. "You have a call from [name of caller]."). Caller names must be recorded beforehand.

  • Page 18: Caller Name Announcement-System (Apt/Dpt Integration Only)

    2.2.12 Class of Service (COS) Manager’s Manual References 2.3 Setting Class of Service (COS) Parameters 2.2.11 Caller Name Announcement—System (APT/DPT Integration Only) Description Allows the System Administrator to store a maximum of 200 telephone numbers and record a caller name for each telephone number.

  • Page 19: Company Greeting

    2.2.14 Company Name 2.3 Setting Class of Service (COS) Parameters 2.2.13 Company Greeting Description Is a prerecorded message designed to greet all incoming callers and provide relevant information. A maximum of 32 Company Greetings can be recorded, and a Company Greeting can be assigned for each time mode (day, night, lunch, and break) and holiday for each Service Group.

  • Page 20: Covering Extension

    2.2.16 Custom Service 2.2.15 Covering Extension Description Forwards calls to a second extension when the first extension’s subscriber is not available to take the call. The caller can also access the Covering Extension by pressing [0] while a Personal Greeting is being played, or while leaving a message.

  • Page 21: Daylight Saving Time Assignment

    2.2.19 DID Call Routing (DPT Integration Only) Programming Manual References 2.7.8 Custom Service Report 2.4.4 Custom Service Manager’s Manual References 3.6 Recording Messages 2.2.17 Daylight Saving Time Assignment Description Adjusts the VPS’s clock on the preprogrammed days for Daylight Saving Time. Both a start and end date for Daylight Saving Time must be programmed.

  • Page 22: E-Mail Integration

    2.2.20 E-mail Integration Conditions • Company Greetings are not be played for callers when calls are routed by this feature. • This feature is only available for the following PBXs using DPT Integration. – KX-TD816 (P311Q or higher) – KX-TD1232 (P211Q or higher) –...

  • Page 23: Extension Group

    2.2.24 Holiday Service Subscriber’s Manual References 5.9 E-mail Integration (Message Notification by E-mail) 2.2.21 Extension Group Description An Extension Group is a group of extensions that share a common mailbox. Extension Groups are created by the System Administrator. Each group has an Extension Group number. There are 20 group lists available, and each group list can have a maximum of 100 members.

  • Page 24: Intercom Paging (Apt/Dpt Integration Only)

    2.2.26 Interview Service Conditions • Holidays cannot overlap. Programming Manual References 2.4.2 Holiday Settings 2.2.25 Intercom Paging (APT/DPT Integration Only) Description Allows callers to page subscribers by PBX paging (there are different kinds of PBX paging, and these can be specified by VPS programming) when the subscribers have set Intercom Paging for Call Transfer or when the subscribers have set Intercom Paging for Incomplete Call Handling.

  • Page 25: List All Names

    2.2.27 List All Names Callers will reach an interview mailbox when: The Incoming Call Service of a trunk or port is set to "Interview Mailbox" (see "Incoming Call Service" in 2.3.1.1 Call Service in the Programming Manual). The call service of a Holiday is set to "Interview Mailbox" (see "Service" in 2.4.2.1 Holiday Service No. in the Programming Manual).

  • Page 26: Logical Extension (All Calls Transfer To Mailbox)

    2.2.31 Message Reception Mode 2.2.28 Logical Extension (All Calls Transfer to Mailbox) Description Is an extension that always receives calls directly into its mailbox. This feature is used by subscribers that are often unavailable or that do not have a telephone. Programming Manual References "All Calls Transfer to Mailbox"...

  • Page 27: Message Waiting Notification-Device

    2.2.32 Message Waiting Notification—Device Feature Manual References 2.2.26 Interview Service 2.2.28 Logical Extension (All Calls Transfer to Mailbox) Subscriber’s Manual References 5.5 Message Reception Mode 2.2.32 Message Waiting Notification—Device Description Automatically calls a preprogrammed telephone number or beeper number when a subscriber has new messages.

  • Page 28: Message Waiting Notification-Lamp

    2.2.34 Multilingual Service Description Allows a maximum of 3 languages (KX-TVA50) or 10 languages (KX-TVA200) to be used for system prompts. The System Administrator can select 3 languages (KX-TVA50) or 5 languages (KX-TVA200) for the multilingual selection menu, and assign a key for each language in the menu. Callers can select the desired language by pressing the assigned key.

  • Page 29: No Answer Coverage Mode

    2.2.37 Operator Service 2.2.35 No Answer Coverage Mode Description Determines how calls will be handled when an operator does not answer within the time specified for "Operator No Answer Time". One of the following can be set for each operator, unless otherwise noted. Caller Select: Callers may leave a message or call another extension.

  • Page 30: Pin Call Routing

    2.2.39 Play System Prompt After Personal Greeting A caller does not or cannot send any DTMF signals to the VPS (i.e., the caller does not dial any digits or has a rotary telephone). A caller dials "0" when the call is being handled by Automated Attendant service. A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant service (see 2.1.8 Personal Custom Service or 2.4.4 Custom Service in the Programming Manual).

  • Page 31: Port Service

    2.2.42 Service Access Commands Manager’s Manual References 2.3 Setting Class of Service (COS) Parameters 2.2.40 Port Service Description Allows assignment of call services to each port. The incoming call service determines which service is used when answering incoming calls. These services include: Voice Mail service, Automated Attendant service, Interview service, and Custom Service.

  • Page 32: Service Group

    Description Controls how time and/or date related features function. Can be set independently or to be synchronized with the PBX clock (PBX Synchronization is only available when the VPS is connected to a Panasonic KX-T series PBX using DPT Integration).

  • Page 33: System Prompts

    2.2.45 System Prompts Description Are announcement that instruct a caller. A maximum of 10 (KX-TVA200) or 3 (KX-TVA50) languages can be stored as system prompts. The name of each language can be stored as well. When the System Administrator selects a language for the system settings, the desired language can be selected using this name label data.

  • Page 34: Voice Mail Assistant

    2.2.49 Voice Mail Service A VPS service can be assigned to each trunk, including: Voice Mail service, Automated Attendant service, Interview service, and Custom Service. Custom Service is the most flexible of all the services because it allows access to the other services by pressing one key. Note For caller convenience, we recommend programming all trunks to use Custom Service as the Incoming Call Service (see 2.2.16 Custom Service).

  • Page 35: Subscriber Features

    2.3.2 Automatic Login (APT/DPT Integration Only) 2.3 Subscriber Features 2.3.1 Auto Receipt Description Allows a subscriber or the System Manager to receive a message to confirm the reception of sent messages. When the sent messages are received by a subscriber, the sender will receive a message announcing "(mailbox name/number) has received your message".

  • Page 36: Autoplay New Message

    2.3.4 Bookmark Programming Manual References 2.1.10 Automatic Login 2.4.3.5 Toll Saver Feature Manual References 2.3.31 Toll Saver (APT/DPT Integration Only) Subscriber’s Manual References 5.17 Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver 2.3.3 Autoplay New Message Description Enables the VPS to play new messages automatically when a subscriber or the System Manager/Message Manager logs into his or her mailbox.

  • Page 37: Call Transfer Status

    2.3.7 Caller ID Callback (APT/DPT Integration Only) 2.3.5 Call Transfer Status Description Allows subscribers to specify how the VPS will handle calls to their individual extensions. Call Transfer Status options include: Call Blocking, Call Screening, Intercom Paging, Calling a Beeper, Transfer to Mailbox, Transfer to Specified Telephone Number, and Custom Service.

  • Page 38: Calling A Beeper

    2.3.9 Delete Message Confirmation Feature Manual References 2.2.7 Call Transfer to Outside 2.3.8 Calling a Beeper Description Allows a subscriber to be notified by a beeper when he or she has messages. If the beeper has a display, it is possible to send it a callback number.

  • Page 39: External Message Delivery List

    2.3.11 External Message Delivery Service Manager’s Manual References 2.3 Setting Class of Service (COS) Parameters 2.3.10 External Message Delivery List Description Allows a subscriber to send a message to outside parties and/or extensions with a single operation. One subscriber can maintain up to 2 lists with a maximum of 8 entries on each. Feature Manual References 2.3.11 External Message Delivery Service Subscriber’s Manual References...

  • Page 40: Group Distribution List-Personal

    Allows subscribers and callers to send messages to all mailboxes that belong to the list at once. Group Distribution Lists are created by the System Administrator. There are 20 group lists available, and each group list can have a maximum of 62 members for KX-TVA50 or 100 members for KX-TVA200. Programming Manual References 2.5.1 Mailbox Group...

  • Page 41: Live Call Screening (Apt/Dpt Integration Only)

    2.3.15 Live Call Screening (APT/DPT Integration Only) Programming Manual References "Incomplete Call Handling for No Answer" and "Incomplete Call Handling for Busy" in 2.1.3 Mailbox Parameters Feature Manual References 2.3.8 Calling a Beeper 2.2.25 Intercom Paging (APT/DPT Integration Only) Subscriber’s Manual References 5.2 Incomplete Call Handling 2.3.15 Live Call Screening (APT/DPT Integration Only) Description...

  • Page 42: Mailbox

    2.3.18 Message Transfer 2.3.16 Mailbox Description Is a place where all messages left for a subscriber are stored. Several mailbox options exist: Subscriber mailbox, Interview Mailbox, System Manager’s mailbox, and Message Manager’s mailbox (General Delivery Mailbox). Programming Manual References 2.1 Mailbox Settings 2.7.5 Mailbox Usage Report Subscriber’s Manual References Section 2 Logging in to and Configuring Your Mailbox...

  • Page 43: One-Touch Two-Way Transfer (Dpt Integration Only)

    2.3.20 Personal Custom Service Subscriber’s Manual References 3.3 Transferring Messages Manager’s Manual References 3.2 Managing the General Delivery Mailbox 2.3.19 One-touch Two-way Transfer (DPT Integration Only) Description Allows a subscriber to record the conversation that he or she is having with a caller, with a one-touch operation. The conversation is saved in another subscriber’s mailbox as a new message.

  • Page 44: Personal Greeting For Caller Id (Apt/Dpt Integration Only)

    2.3.22 Personal Greetings Subscriber’s Manual References 5.18 Personal Custom Service 2.3.21 Personal Greeting for Caller ID (APT/DPT Integration Only) Description Allows subscribers to record a maximum of 4 personal greetings that are played for calls received from preprogrammed telephone numbers. Each greeting can be assigned to a maximum of 8 telephone numbers. Conditions •...

  • Page 45: Playback Volume/Speed Control

    2.3.25 Receive Message 2.3.23 Playback Volume/Speed Control Description Enables subscribers to adjust the volume and playback speed of messages by pressing [8] for volume and [9] for speed. The setting applies to the current message only. There are 5 levels, as shown below. Conditions •...

  • Page 46: Recover Message

    2.3.27 Remote Call Forwarding Set (DPT Integration Only) Subscriber’s Manual References 3.1 Playing Messages 3.2 Replying to Messages 2.3.26 Recover Message Description Enables a subscriber to recover deleted messages. After deleting messages, they will remain in the Deleted Message Box until the end of the day. Until then, the subscriber can retrieve the deleted messages from the Deleted Message Box and move them to the Old Message Box.

  • Page 47: Subscriber Tutorial

    2.3.29 Temporary Personal Greeting Subscriber’s Manual References 5.15 Remote Call Forwarding Manager’s Manual References 2.3 Setting Class of Service (COS) Parameters 3.7 Remote Call Forwarding Set 2.3.28 Subscriber Tutorial Description Provides voice guidance to subscribers when they log in to their mailboxes for the first time. By following the guidance, subscribers can configure the following items: –...

  • Page 48: Timed Reminder Setting (Dpt Integration Only)

    2.3.31 Toll Saver (APT/DPT Integration Only) 2.3.30 Timed Reminder Setting (DPT Integration Only) Description Allows a subscriber to set a Timed Reminder by following system prompts provided by the VPS. Timed Reminder is a PBX feature that is similar to an alarm clock; the telephone will ring at the set time (once or daily) as set by the subscriber or message manager.

  • Page 49: Two-Way Record (Apt/Dpt Integration Only)

    2.3.33 Two-way Transfer (APT/DPT Integration Only) – KX-TDA series (MPR Version 1.1 or higher) except KX-TDA50 Programming Manual References 2.1.10 Automatic Login 2.4.3.5 Toll Saver Feature Manual References 2.3.2 Automatic Login (APT/DPT Integration Only) Subscriber’s Manual References 5.17 Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll Saver 2.3.32 Two-way Record (APT/DPT Integration Only) Description Allows a subscriber to record the conversation that he or she is having with a caller.

  • Page 50: Unlimited Message Length

    2.3.35 Urgent Message Note • Many states have imposed regulations on the manner in which two-way telephone conversations may be recorded, so you should inform the other party that the conversation is being recorded. Consult your local telephone company for further information. Installation Manual References For KX-TDE/TDA/TAW series PBXs, see 7.1.2 Button Assignment via PC Programming For KX-TA824, see 7.2.2 Button Assignment via PC Programming...

  • Page 51: Vm Menu (Dpt Integration Only)

    VPS is connected using DPT integration to a KX-TDE series PBX or a KX-TDA series PBX (MPR Version 2.0 or higher). – the subscriber is using a Panasonic KX-T7630 /KX-T7633 /KX-T7636/KX-NT136. Requires upgrade of the KX-TDA series PBX. For more information, consult your dealer.

  • Page 52: System Setting Features

    2.4.4 Password Administration 2.4 System Setting Features 2.4.1 Auto Configuration (APT/DPT Integration Only) Description Simplifies initial system setup by automatically creating mailboxes in the VPS to correspond to the extensions connected to the PBX. Also sets the time and date to match the time and date set for the PBX. 2.4.2 Custom Service Builder Description Allows the System Administrator to create Custom Services visually, using KX-TVA Maintenance Console.

  • Page 53: Recording Messages By System Administrator

    2.4.6 Service Mode 2.4.5 Recording Messages by System Administrator Description Allows the System Administrator to record the following prompts: Group names (can be recorded when creating Extension Groups, System Group Distribution Lists, etc.) Names of callers (System Caller Name Announcement) System Guidance Custom Service Menu Company Name...

  • Page 54: System Backup/Restore

    Call Account Report (Group calls by Port) – Call Account Report (Group calls by Mailbox) – Port Usage Report – HDD Usage Report (KX-TVA200 only) or Memory Card Usage Report (KX-TVA50 only) – Mailbox Usage Report – Fax Call Report – Call Handling Statistics Report –...

  • Page 55: System Security

    2.4.11 Utility Programming Manual References 2.7 Reports 2.4.9 System Security Description Protects the VPS from unauthorized programming and/or use. By default, the System Manager and Message Manager cannot access the VPS from their telephones until the System Administrator enables the relevant settings and sets a password.
  • Page 56 2.4.11 Utility Feature Manual Document Version 3.0 2010/06...

  • Page 57: Revision History

    Section 3 Revision History Document Version 3.0 2010/06 Feature Manual...

  • Page 58: Kx-Tva50/Kx-Tva200 Version 3.0

    3.3 KX-TVA50/KX-TVA200 Version 2.0 3.1 KX-TVA50/KX-TVA200 Version 3.0 Revised Content • 2.2.42 Service Access Commands 3.2 KX-TVA50/KX-TVA200 Version 2.1 New Content • 2.2.48 Voice Mail Assistant Revised Content • 2.3.32 Two-way Record (APT/DPT Integration Only) 3.3 KX-TVA50/KX-TVA200 Version 2.0 Revised Content •...

  • Page 59: Index

    Index Document Version 3.0 2010/06 Feature Manual...
  • Page 60 Receive Message Recording by System Administrator Fax Management Recover Message Remote Call Forwarding Set (DPT Integration Only) Revision History 3.1 KX-TVA50/KX-TVA200 Version 3.0 Group Distribution List—Personal 3.2 KX-TVA50/KX-TVA200 Version 2.1 Group Distribution List—System 3.3 KX-TVA50/KX-TVA200 Version 2.0 Rotary Telephone Service...
  • Page 61 Index Service Access Commands Service Group Service Mode Subscriber Features Subscriber Tutorial Subscriber Use System Administration System Administration, Management, and Use System Backup/Restore System Clock System Features System Management System Prompts System Reports System Security System Setting Features Temporary Personal Greeting Time Service Time Synchronization (DPT Integration Only) Timed Reminder Setting (DPT Integration Only)
  • Page 62 Notes Feature Manual Document Version 3.0 2010/06...
  • Page 63 Notes Document Version 3.0 2010/06 Feature Manual...
  • Page 64 Copyright: This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.

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