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Orbi Pro WiFi 6 AX5400 Router Model SXR50 and Orbi Pro WiFi 6 AX5400 Satellite Model SXS50
7. If you cannot connect after several minutes, the router might be set up with an
incorrect service name, user name, or password, or your ISP might be experiencing
a provisioning problem.
Unless you connect manually, the router does not authenticate using PPPoE until
data is transmitted to the network.
Troubleshoot WiFi connectivity
If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the
problem:
• Does the WiFi-enabled computer or mobile device that you are using find your WiFi
network?
If you disabled the router's SSID broadcast, then your WiFi network is hidden and
does not display in the list of networks that your computer or WiFi device finds. (By
default, SSID broadcast is enabled.)
• Does your WiFi-capable device support the security that you are using for your WiFi
network (WPA2 or WPA3)?
• To view the WiFi settings for the router, use an Ethernet cable to connect a computer
to a LAN port on the router. Then log in to the router, and select BASIC > Wireless.
Note: Be sure to click the Apply button if you change settings.
• If you are trying to connect to the 5 GHz band, does your WiFi-enabled computer
or mobile device support this standard?
• Did your computer or WiFi device automatically connect to a different WiFi network
in your area, such as a WiFi hotspot?
Troubleshoot your network using the ping
utility
Most network devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a network using the ping utility in your computer or workstation.
Troubleshooting
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User Manual
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