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12. Click Done. The Account Creation Successful screen will appear. Click View and Print Welcome
Letter. Print two copies of the welcome letter; one for the customer and one for your records. The
letter includes the customer's login, temporary password, and instructions on how to get started.
Also, a confirmation message is sent via e-mail to the address entered in Step One: Customer
Information. The message contains a user confirmation number to be entered during initial log on to
the Alarm.com website.
Note: If you leave the Account Creation Successful screen without printing a welcome letter, you must click the Customer
Tab, choose the Customer Support tab, and search for and click the customer that needs a new welcome letter. On the
customer information page that appears, select the New Welcome Letter tab in the Customer Support Option panel on
the left-hand side.
If the customer does not receive the confirmation e-mail, you may send a new confirmation e-mail by
selecting Resend Confirmation Number in the Customer Support Options panel.
Programming the number of zones
This section describes how to program the number of zones into the gateway.
CAUTION: Unlike Concord and Simon, the Alarm.com gateway cannot learn the number of zones from the NX panel. By
default, the gateway will assume that eight zones are installed. If the numbers of zones is different, you will have to
send a command to the panel via the Customer Support page of the Alarm.com Dealer website.
To program the number of zones into the gateway, do the following:
1. Once the account is created, log on to the Alarm.com Dealer website at:
https://www.alarm.com/dealer
2. Click the Customers tab, and then click the Customer Support subtab.
3. Enter the name of the account in the Customer Search field and click Submit Search.
4. Select the customer name in the Search Results list below the Customer Search area.
5. When the account information appears, click the Sensor List link on the left side of the page under
Customer Support Options.
6. Enter the number of installed zones for the customer's NX panel and click Submit.
Note: If the panel was not powered up after the account was created, no zone list will appear on this page. The command to set
the number of zones will be sent to the panel right away if the panel is powered up, or later when the panel powers up if it has
not already powered up.
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