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NX-592E-GSM Wireless Gateway
Installation Manual
Before installation
Before installing any Wireless Gateway, you must:
•
Create the Alarm.com customer account prior to installing the Wireless Gateway.
•
E-mail dealer@alarm.com to become a registered Alarm.com dealer/installer.
Create the account at least 24 hours before installation to ensure that the wireless module is activated properly
on the wireless network.
Create a new account
To create a new account, do the following:
1. Open a web browser and enter the Alarm.com dealer website URL:
https://www.alarm.com/dealer
2. Enter your dealer login and password and press Go.
3. Go to the Coverage/FAQ page to check wireless coverage at the install location. If the location has full
coverage, proceed with the next steps. If coverage is uncertain, you may contact Alarm.com for more
details.
4. Click the Customers link on the menu bar. Then click Create Customer.
5. Enter the required customer information
6. Ensure the customer e-mail address is entered correctly. Alarm.com sends a confirmation message, and
a list of account changes, to the customer via e-mail.
7. Click Next. Step Two, Create Customer's Login will appear. Follow the directions as stated. You may
click on Automatically Generate Login to have a login assigned to you.
8. Click Next. Step Three, System Location will appear. If the system is installed at the address provided
at Step One Customer Information, click Yes. If the system is installed at an address different from the
one provided in Step One Customer Information, click No and enter the correct address and time zone
where the system is to be installed. It is important that you enter the correct system location address at
this step.
9. Click Next. Step Four Panel Information will appear. In the Modem Serial # dialog box, enter the
10-character ID found on the gateway you purchased. If you are unable to proceed with the modem
serial number, contact Alarm.com.
10. Select NX in the Panel Type list box.
CAUTION: The website will issue a warning about the number of zones attached to the panel. Unlike Concord and Simon,
the Alarm.com gateway cannot learn the number of zones from the panel. By default, the gateway will assume that
eight zones are installed. If the number of zones is different, you will have to send a command to the panel later via the
Customer Support page of the Dealer website.
11. Click Next. The Confirmation screen will appear. Review the customer information. If you need to
change any of the information, click the Edit link next to the field you want to update.
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