Problems During First Startup - Cisco 520 Hardware Installation Manual

Problems During First Startup

Problems During First Startup
Table 5-1
Table 5-1 Problems During First Startup
Symptom Problem
All LEDs, including No power to router.
SYS PWR LED, are
off.
No connection to A cable-related problem:
modem or to Ethernet
switch. (WAN FE4
LED is off.)
No connection to A cable-related problem:
Ethernet devices.
(LAN—FE0, FE1,
FE2, and FE3 are off.)
Cannot connect to the
Internet.
Cisco Secure Router 520 Series Hardware Installation Guide
5-2
lists problems that could occur the first time you turn on the router.
Improperly connected
•
cable.
Damaged cable.
•
Improperly connected
•
cable.
Damaged cable.
•
• Broadband modem or
external Ethernet switch
is not connected or
turned on.
There is a problem with
•
the broadband or WAN
service.
Router is improperly
•
configured.
Solutions
Perform the following tasks in the order given:
Check that the power switch is set to ON.
1.
Check that all connections to and from the power supply are
2.
secure.
Check that the power outlet has power.
3.
If the problem continues, the power supply could be faulty.
4.
Contact your Cisco reseller.
Perform the following tasks in the order given:
Check that you have cabled the device correctly. Review the
1.
instructions in Chapter 4, "Router Installation."
Check that the connectors at both ends of the cable are securely
2.
seated.
Check whether the cable is physically damaged. If it is damaged,
3.
order another cable from Cisco, or replace it with a similar cable.
Perform the following tasks in the order given:
Check that you have cabled the device correctly. See
1.
"Router Installation."
Check that the connectors at both ends of the cable are securely
2.
seated.
3. Check whether the cable is physically damaged. If it is damaged,
order another cable from Cisco Systems, or replace it with a
similar cable.
• Reconnect the broadband modem or external Ethernet switch, and
make sure that it is receiving power.
• Check with the Internet service provider or corporate network
administrator to determine whether there is a problem.
Configure the router by using a PC that is connected to the
•
console port.
Chapter 5 Troubleshooting
Chapter 4,
OL-12892-01