Chapter 5 Troubleshooting; Before You Call Your Cisco Reseller - Cisco 520 Hardware Installation Manual

Troubleshooting
This chapter describes problems that could occur with the router hardware, possible causes of the
problems, and steps for solving the problems. This chapter contains the following sections:
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For more information on problems that could occur with the software, see the Cisco Secure Router 520
Series Software Configuration Guide.

Before You Call Your Cisco Reseller

Some of the solutions in this chapter instruct you to contact your Cisco reseller. Before you contact your
reseller, have the following information ready.
Type of Information
Router model and serial number (on the back
panel)
Maintenance agreement or warranty information
Date you received the router
Brief description of the problem
Brief description of the steps you have taken to
resolve the problem
OL-12892-01
Before You Call Your Cisco Reseller, page 5-1
Problems During First Startup, page 5-2
Problems After the Router Is Running, page 5-3
C H A P T E R
Your Information
Cisco Secure Router 520 Series Hardware Installation Guide
5
5-1