Cisco 8811 Quick Reference Manual page 2

Basic Phone Features
1. Basic User Information:
A. Placing a call:
 Lift handset, dial number, or
Press NewCall softkey, dial number (engages speaker phone),or

Press NewCall softkey, dial number, lift handset, or

 Press Speaker button, dial number
B. Ending a Call:
 Replace handset, or
 Press EndCall softkey, or
 Press Speaker button (if on speaker phone)
C. Answering a Call:
 Lift handset, or
 Press Answer softkey (engages speaker phone), or
 Press Speaker button
D. Redial Feature:
Lift handset and press the Redial softkey

E. Call Back Feature:
 While listening to ringing or busy tone, press CallBack softkey
 When person becomes available, you will receive notification
2. Placing a Call On Hold/Resuming the Call:
Press the Hold softkey

 Press the Resume softkey
3. Transferring a Call:
 With connected call, press Trnsfer softkey
 Dial number to which you are transferring, or
Press extension/voice mailbox number to transfer to voicemail

 Listen for ringing or announce caller
 Press Trnsfer softkey again to complete transfer
 In order to retrieve caller during the transfer process, press the EndCall
softkey, then press the Resume softkey to connect with original caller
4. Alternatives to Answering:
1. Decline:
 Press iDivert softkey in order to send caller to voicemail
2.Do Not Disturb:
 Press the "Do Not Disturb soft key to activate
 Press the "Do Not Disturb" soft key to cancel
Advanced Phone Features & Button Functions
5. Call Forward Feature: (Forward incoming phone calls to alternate phone number)
 Press the CfwdAll softkey
 Dial forwarding number, or
press the Messages button to have all calls forwarded to voicemail
 To cancel, press CfwdAll softkey again
6. Call Park Feature: (Held call that can be retrieved from any Cisco IP Phone)
 With call connected, press More softkey
 Press Park softkey
Remember the assigned call park "slot number"

 To retrieve parked call: Dial slot number on any Cisco IP Phone
7. Line Buttons:
 Line 1 Selects the Primary phone line
 Line 2 may provide access to:
Secondary phone line
o
Speed-dial numbers
o
8. Message Button: Log into Voicemail
9. Directory Button: Access Directories
Company Directory:
 Press the Directories button
 Select Corporate Directory using Navigation button
 Using dial pad, enter search criteria, then press Search
Press Dial in order to call desired party

10. Setting Button: Set User Preferences
Placed Call Log:
 Press the Directories button
 Select Missed Calls, Received Calls or Placed Calls
Navigate call using Navigation button

Press Dial softkey in order to dial highlighted number

11. Volume: Adjust volume up and down, press Save softkey to save changes
12. Headset Button: Press to enable headset feature
13. Mute Button: Press to enable mute feature
14. Speaker Button: Press to enable speaker phone feature
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