Chapter 12 - Customer Support; Technical Assistance; Product Service And Repair; Limited Warranty - Honeywell Dolphin 6510 User Manual

12
Customer Support

Technical Assistance

To search our knowledge base for a solution or to log in to the Technical Support portal and report a
problem, go to www.hsmcontactsupport.com.

Product Service and Repair

Honeywell International Inc. provides service for all of its products through service centers throughout the
world. To obtain warranty or non-warranty service, you must first obtain a Return Material
Authorization number (RMA#) and then return your product to Honeywell (postage paid) with a copy of
the dated purchase record. To learn more, go to
at the bottom of the page.
For ongoing and future product quality improvement initiatives, the Dolphin 6110 comes equipped with
an embedded device lifetime counter function. Honeywell may use lifetime counter data for future
statistical reliability analysis as well as ongoing quality, repair and service purposes.

Limited Warranty

For warranty information, go to www.honeywellaidc.com and click Get Resources > Product Warranty.

Limited Warranty Duration

• The duration of the limited warranty for terminals with an integrated imager is one year.
• The duration of the limited warranty for touch screens is one year.
• The duration of the limited warranty for Dolphin HomeBase, Dolphin Mobile Mount, Dolphin
ChargeBase, Dolphin Mobile Charger, and Dolphin QuadCharger is one year.
• The duration of the limited warranty for batteries is one year.
Use of any battery from a source other than Honeywell may result in damage not covered by the
warranty. Batteries returned to Honeywell International Inc. in a reduced state may or may not be
replaced under this warranty. Battery life will be greatly increased when following the battery
instructions in this user's guide.
How to Extend Your Warranty
Honeywell International Inc. offers a variety of service plans on our hardware products. These
agreements offer continued coverage for your equipment after the initial warranty expires. For more
information, contact your Sales Representative, Customer Account Representative, or Product
Service Marketing Manager from Honeywell International Inc., or your Authorized Reseller.

Send Feedback

Your feedback is crucial to the continual improvement of our documentation. To provide feedback
about this manual, contact the Honeywell Technical Communications department at
ACSHSMTechnicalCommunications@honeywell.com.
12-1
www.honeywellaidc.com
and select Service & Repair