Configure The Voicemail Box And Web Application Password; Enable Visual Voicemail Access - Cisco Webex 840 Manual

Cisco Unified Communications Manager Phone Configuration
Step 2
Import the certificate to each Cisco Unified Communications Manager in the cluster.
a) On the Cisco Unified Communications Manager server, navigate to Cisco Unified OS Administration.
b) Navigate to Security > Certificate Management.
c) Click Upload Certificate/Certificate Chain.
d) From the Certificate Purpose drop-down list, choose tomcat-trust.
e) Enter a Description for the certificate, such as tomcat-trust.
f) Click Browse to search for, and select, the certificate.
g) Click Upload.
Step 3 Restart the Tomcat service for the changes to take effect.
Note

Configure the Voicemail Box and Web Application Password

Configure a Mailbox for the user on the Cisco Unity Connection server as you would for any other user.
However, while users may know their Voicemail Pin, it may differ from their Web Application Password;
which is what the Webex Wireless Phone 840 and 860 Visual Voicemail feature uses to access their messages.
Set the user's Web Application Password.
Procedure
Step 1 In the Cisco Unity Connection system, navigate to Users > Users, and select the user.
Step 2
Under Choose Pin, use the pulldown to select the Web Application box.
Step 3 Unselect the User must change at Next Sign-In box if currently selected (the Webex Wireless Phone 840
and 860 does not currently provide a mechanism to change the password through the phone's UI).
Step 4 Using the top pull-down menu, select Edit > Change Password > .
Step 5
In the Choose Password pulldown, select Web Application.
Step 6 Enter a Password.
Set the Password to something that will conform to your Site's Authentication rules. This value must match
the value that the user enters in the Enter Unity Web Credentials dialog box that appears when they navigate
to the Voicemail tab in the Cisco Phone app.
Step 7 Select Save.
Step 8
Give the user's Unity Alias and Web Application Password to the user, so they can enter them in the Unity
Web Credentials dialog box when prompted.

Enable Visual Voicemail Access

For the Voicemail tab to appear on the user's device, you must enable Visual Voicemail Access on the Phone
Configuration page of the device.
If the Visual Voicemail Access is set to Disabled, the Voicemail tab does not appear on the user's devices.
You must restart the Tomcat service for the new certificate to be available to the phone when it
validates the TLS connection to Cisco Unity Connection.
Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager
Configure the Voicemail Box and Web Application Password
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