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Webex Wireless Phone 840 and 860 Administration Guide for Cisco
Unified Communications Manager
First Published: 2021-01-08
Last Modified: 2021-10-28
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco Webex 840

  • Page 1 Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager First Published: 2021-01-08 Last Modified: 2021-10-28 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883...
  • Page 2 Cisco has more than 200 offices worldwide. Addresses and phone numbers are listed on the Cisco website at www.cisco.com/go/offices. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.com/c/en/us/about/legal/trademarks.html.

  • Page 3: Table Of Contents

    Webex Wireless Phone 840 and 860 Documentation Cisco Unified Communications Manager Documentation Cisco IP Phone User Support Configuration and Deployment Workflow C H A P T E R 2 Initial Setup Network Requirements Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 4 Set Up Phone Features for All Phones Set Up Phone Features for a Group of Phones Set Up Phone Features for a Single Phone Product Specific Configuration Fields Configure Visual Voicemail Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 5 Program the Enterprise Mobility Management Application Access the Cisco App Settings on the Phone Emergency App Emergency App Configuration Send Emergency Event Notifications Motion Sensor Panic Button Settings Emergency Call Settings Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 6 Call Quality Settings Web API App Phone State Polling Push Settings Push Request Notifications Web Application Shortcuts Place Web Application Shortcuts on a Home Screen Device Event Notifications Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 7 General Troubleshooting Information Details Available on the Phone View Phone Information Access Phone Status and Device Information Access App About Option Capture a Screenshot on the Phone Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 8 Contents Problem Report Log Bundles Generate a Problem Report and Log Bundle Retrieve Problem Report Log Bundles Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager viii...

  • Page 9: About The Phones

    Webex Wireless Phone 840 and 860 The Webex Wireless Phone 840 and 860 are wireless smartphones. These phones provide voice communication over your organization's wireless network using Cisco Unified Communications Manager and access points (APs). They work within the Wi-Fi range set by your organization.

  • Page 10: Webex Wireless Phone 840 And 860

    The following figure shows the Webex Wireless Phone 860 on the left and the Webex Wireless Phone 860S on the right. The Webex Wireless Phone 860S includes a barcode scanner. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 11 • Webex Wireless Phone 860 has Ingress Protection 68 (IP68) with resistance to dust, drops, and liquids • Chargeable with a USB, desktop charger, or multicharger Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 12: Ingress Protection

    Each phone has a model number. If you're unsure which model you have, you can locate the model number on the back of the phone after you remove the battery. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 13: New And Changed Information

    Corporate Directory Setup, on page 54 Personal Directory Setup, on page 55 Self Care Portal Overview, on page 55 Set Up User Access to the Self Care Portal, on page 55 Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 14: New And Changed Information For Release 1.3(0)

    Phone Button Template Configuration, on page 40 Privacy on shared lines Updated: • Before You Register Wireless Phones, on page 38 • Phone Button Template Configuration, on page 40 Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 15 Charge the Battery with the USB Cable and a USB Port on Your Computer, on page 34 • Supported Accessories, on page 127 • Desktop Chargers, on page 129 • Multichargers, on page 133 • Clips, on page 139 Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 16: Supported Languages

    Another difference between the phones is that the Webex Wireless Phone 840 doesn't have a Fingerprint button. Webex Wireless Phone 840 Hardware and Buttons The following figure shows the Webex Wireless Phone 840 and 840S with a barcode scanner. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 17 PTT. If enabled, PTT sends broadcast messages over preprogrammed channels like a walkie-talkie. On the bottom front of the phone is the microphone, which captures your audio to send. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 18 • Rechargeable battery—Powers the phone. Webex Wireless Phone 860 Hardware and Buttons The following figure shows the Webex Wireless Phone 860 and Webex Wireless Phone 860S with a barcode scanner. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 19 On the top front left of the phone is the front camera, with the receive speaker to the right. • Front camera—Captures images. • Receive speaker—Receives audio. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 20 • Rear speaker—Receives audio you can hear. • Battery latch—Releases and catches the battery in the phone. • Rechargeable battery—Powers the phone. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 21: Home Screen

    • The body of the screen contains commonly used apps and widgets such as a phone, web browser, and camera. It also includes a collection of the custom Cisco apps. Other apps may also appear on the body of the home screen, depending on what apps and widgets your system administrator installs.

  • Page 22: Cisco Apps

    Table 6: Cisco Apps Cisco App Description The Cisco Phone app allows you to use full SIP phone call functionality. The Barcode app allows you to use the barcode scanner on your 800S phone. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 23 The System Updater app allows you to see the current and available firmware versions for the phone. However, system administrators manage and push firmware updates to the phone through the Cisco Unified Communications Manager. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 24: Care Of Your Phone

    It’s important to clean your phone regularly so that it functions properly. To set an effective maintenance schedule for your phone, consider the following degrees of exposure and types of substances that may be present in your organization. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 25: Maintain Your Phone

    To avoid substances building up on your phone, follow these steps to maintain your phone. How frequently you follow these steps depends on your work environment and exposure to various substances. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 26 Polish the glass screen, photo lenses, flashlight, fingerprint scanner, and barcode reader (if present) with glass cleaner towelettes. Caution Don't exert too much pressure on the glass screen. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 27: Disinfectants

    • Diversey Virex II 256 One-Step Disinfectant Cleaner © • Medipal Alcohol Wipes ® © • Metrex CaviCide © ® • Metrex CaviCide1 ™ © • Metrex CaviWipes Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 28: Uv Disinfection

    We therefore approve germicidal UV-C for disinfecting Webex Wireless Phone 840 and 860 when used according to both Cisco and UV-C device manufacturer guidelines. For more information about The UV Box, visit Safety Net.

  • Page 29: Related Documentation

    Cisco IP Phone User Support If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.

  • Page 30: Configuration And Deployment Workflow

    Cisco Phone app. We recommend that you use an Enterprise Mobility Management (EMM) application, such as Cisco Meraki Systems Manager, to manage the devices and Cisco apps. If you don’t use an EMM application, you can manage the devices and apps individually on each phone. However, we do not recommend this method for deployments of more than a few phones.
  • Page 31 Phone Configuration, on page 57 Cisco software updates from the server, which is App Configuration, on page administered through the Unified Communications Manager. If used, the EMM application provides app updates. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 32 About the Phones Configuration and Deployment Workflow Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 33: Initial Setup

    The phones use Dynamic Host Configuration Protocol (DHCP) Option 150 or 66 for Unified Communications Manager server configuration. If the network doesn't provide DHCP Option 150 or 66, or is pointing to the incorrect Unified Communications Manager server, then you must manually configure the servers in the Cisco Phone app.

  • Page 34: Webex Wireless Phone 840 And 860 Deployment Guide

    The Cisco Unified Communications Manager (Unified Communications Manager) device enabler QED installer Cisco Options Package (COP) file contains configuration files that are needed to register the phone and enable features on the phone. You must install the latest device enabler QED installer COP file on the Unified Communications Manager so that the Webex Wireless Phone 840 and 860 can register to the Unified Communications Manager and access the phone features.

  • Page 35: Phone Software File

    Note With each new software release, the Cisco apps are also updated in the Play Store. However, if you manage the phones through an Enterprise Mobility Management (EMM) application, we recommend that you update the firmware on the phones to minimize any risk of app incompatibility.
  • Page 36 • Restart the Cisco Tomcat service on all Unified Communications Manager nodes. • If running the Unified Communications Manager service on the publisher node, restart the service on the publisher node only. You do not need to restart the Cisco Call Manager Service on subscriber nodes.

  • Page 37: Phone Battery Installation

    Initial Setup Phone Battery Installation b) If you installed a software COP file, restart the Cisco TFTP service for all nodes running the Cisco TFTP service. Phone Battery Installation You must read the information in the Product Safety and Security chapter of the User Guide, before you install or charge the battery, or use the phone.
  • Page 38 Insert the two plastic battery tabs directly into the two battery compartment slots. Step 5 Use the tab and slot contact point as a pivot to lower the battery into the compartment. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 39: Remove The Battery

    Use the battery tabs and battery compartment slots as a pivot point to raise the battery edge out the battery compartment. Don’t slide the battery across the battery compartment because this action may damage the contacts. Warning Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 40: Battery Hot Swap For Webex Wireless Phone 860 And 860S

    Damaged battery contacts that can't make proper contact with the contacts in the phone, may cause issues such as: • The phone won’t power on. • The phone shuts down randomly. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 41: Phone Battery Charging

    • It takes about 8 hours to charge a phone using the USB cable and your computer. • Under normal conditions, a discharged battery charges fully in approximately 3 hours in a desktop or multicharger. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 42: Charge The Battery With The Ac Power Supply

    If you don't have a desktop charger, multicharger, or USB and AC power adapter, you can charge your phone with a USB cable and computer. However, this method takes more time to charge your phone than the other methods. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 43 Plug the USB cable into the bottom of the phone with the pins aligned. Step 2 Plug the USB cable into a USB port on a computer. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 44 Initial Setup Charge the Battery with the USB Cable and a USB Port on Your Computer Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 45: Cisco Unified Communications Manager Phone Configuration

    • Phone Feature Configuration, on page 46 Determine the MAC Address of the Phone To add a phone to the Cisco Unified Communications Manager (Unified Communications Manager), you need the media access control or MAC address of the phone. Note The phone's MAC address is also printed on the outside of the phone's box.

  • Page 46: Before You Register Wireless Phones

    Cisco Basic Assurance Root CA 2099 (cbarc2099) - Root for Cisco Manufacturing CA III Step 2 From your web browser, log in to the Cisco Unified Operating System Administration web page. Step 3 Under the Security menu, select Certificate Management.

  • Page 47: Device Pool Configuration

    Cisco Unified Communications Manager has standard SIP profiles available. However, a custom SIP Profile for your wireless phones is the preferred profile. Procedure Step 1 From the Cisco Unified Communications Manager Administration web page, select Device > Device Settings > SIP Profile. Step 2 Click Find.

  • Page 48: Phone Button Template Configuration

    • Timer Subscribe Expires (seconds)—Set to 300 (default is 120). • Timer Subscribe Delta (seconds)—Set to 15 (default is 5). Note Ensure SIP Station KeepAlive Interval at System > > Service Parameters > > Cisco CallManager remains configured for 120 seconds. Step 6 Click Save.

  • Page 49: Create A New Phone Security Profile

    Click Next. Step 5 On the Phone Security Profile Information pane, set these parameters: • Name—Give the new profile a name, such as Cisco 860 – Encrypted with Digest Authentication. • Device Security Mode—Select an option: Note We do not currently support the Authenticated device security mode.

  • Page 50: Manual Phone Registration

    • Allow the user to appear in the corporate directory. • Allow you to configure security profiles that include Digest Authentication. Procedure Step 1 From the Cisco Unified Communications Manager Administration web page, select User Management > End User. Step 2 Click Add New.

  • Page 51: Add The Phone

    Step 4 Click Save. Add the Phone Before the phone can be used, you add it to the Cisco Unified Communications Manager (Unified Communications Manager) and assign it to a user. Before you begin Install the following files on the Unified Communications Manager: •...
  • Page 52 Step 7 In the CAPF section, select CAPF to allow CAPF and allow you to install and upgrade the phone’s certificate. Step 8 Click Save and OK. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 53: Add The Phone Extension

    In the Call Forward and Call Pickup Settings section, set the Call Forward Settings as desired for your environment. For example, you can configure Call Forward for all unavailable, no answer, or busy scenarios to forward calls to the Cisco Unity Connection Voicemail server. Or you may also specify a different, unique call forward Destination.

  • Page 54: Phone Feature Configuration

    Product Specific Configuration Layout area of the window. For information on the fields applicable to all phone models, see the Cisco Unified Communications Manager documentation. When you set a field, the window that you set the field in is important because there is a precedence to the windows.

  • Page 55: Set Up Phone Features For A Group Of Phones

    Step 7 Click Apply Config. Step 8 Restart the phone. Product Specific Configuration Fields The following table describes the fields in the Product Specific Configuration Layout pane. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 56 Identifies the alternate IPv4 server that the phone uses characters to obtain firmware loads and upgrades. The load server uses HTTP on TCP port 6970. It doesn't support TFTP on UDP port 69. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 57 Secondary SIP Server Identifies the far-end port number for the optional Port second registration. Secondary SIP Transport Identifies the transport type for the optional second registration. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 58: Configure Visual Voicemail

    With Visual Voicemail disabled, users may access, listen to, and delete their Voicemail messages through the Cisco Unity Connection IVR just as they would with any other Cisco handset. However, if you enable Visual Voicemail, its UI gives users a much easier to use interface to manage their Voicemails than the dial-in IVR.

  • Page 59: Configure The Voicemail Box And Web Application Password

    Configure the Voicemail Box and Web Application Password Configure a Mailbox for the user on the Cisco Unity Connection server as you would for any other user. However, while users may know their Voicemail Pin, it may differ from their Web Application Password;...

  • Page 60: Configure The Voicemail Server To The Cisco Unity Connection Server

    • Set the Voicemail Server (Primary) field to the address of your main Cisco Unity Connection server. • If available, set the Voicemail Server (Backup) field to the address of your backup Cisco Unity Connection server. Phone Services You can provide your users with special phone services. Before a user can access any service, you must configure the services with Cisco Unified CM Administration.

  • Page 61: Phone Line Configuration Options

    Manager for your release. Problem Report Tool The Report a Problem feature on the Cisco Phone app creates a problem report log bundle. To troubleshoot phone problems, you require: • The log bundles from the Report a Problem feature. • The date and time of the problem.

  • Page 62: Corporate And Personal Directories Setup

    Step 3 Upload your script to your server. Step 4 In Cisco Unified Communications Manager, go to the Product Specific Configuration Layout area of the individual device configuration window, Common Phone Profile window, or Enterprise Phone Configuration window. Step 5 Check Customer support upload URL and enter your upload server URL.

  • Page 63: Personal Directory Setup

    Self Care Portal. Before a user can access the Cisco Unified Communications Self Care Portal, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager End User group.
  • Page 64 Ensure that the user has a password and PIN configured. Step 5 In the Permission Information section, ensure that the Groups list includes Standard CCM End Users. Step 6 Select Save. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 65: Phone Configuration

    You may need to add the Google Keyboard (Gboard) app, based on your EMM application. There are also several Cisco apps that are on the Google Play Store you may want to add. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 66: Manual Phone Configuration

    • Extensible Authentication Protocol (EAP) Transport Layer Security (EAP-TLS) • EAP Tunneled Transport Layer Security (EAP-TTLS) • PIN or passkey for the security mode, if you use one Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 67: Add The Phone To A Nonbroadcast Wi-Fi Network

    • PIN or passkey for the security mode, if you use one Check with your administrator to see if you need any certificates and arrange to install the certificates on your phone. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 68: Configure A Tftp Server

    Step 11 Tap Save. Configure a TFTP Server You must configure a TFTP server if your network doesn't provide DHCP option 150 or 66 for the Cisco Unified Communications Manager that you want to register to. Note Configure the DHCP pool with option 150 or 66 if you want to use the automatic configuration method.
  • Page 69 Enter the TFTP server addresses and tap OK. Step 7 Tap the back arrow in the upper left corner twice to save your changes and exit the menu. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 70 Phone Configuration Configure a TFTP Server Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 71: Cisco App Configuration

    • Use the Settings menu for each app directly on the phone (Recommended only for a small number of phones) Enterprise Mobility Management Application Interface The following Cisco apps are on the Google Play Store. You can configure these apps through an Enterprise Mobility Management (EMM) application. • Emergency •...

  • Page 72: Program The Enterprise Mobility Management Application

    Cisco Meraki Systems Manager. Your EMM application allows you to group devices so that you can manage them independently. For specific directions on how to use Cisco Meraki Systems Manager to group phones, refer to the technical documentation. Before you begin •...

  • Page 73: Access The Cisco App Settings On The Phone

    You can group devices by specific owners, keywords, or device types, depending on the desired groupings. Step 6 Use the full name of the Cisco app (com.cisco.xxxx) to download the desired Cisco apps from the Google Play Store. Note The app and the settings download to the Profile console. Each app is automatically added to the list and the app settings added as payloads.

  • Page 74: Emergency App

    Send Emergency Event Notifications If your system interfaces with a third-party security application, you can also send an emergency event notification when the alarm state triggers and cancels. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 75: Motion Sensor

    The user has no control over these settings, so you must configure the settings to provide the most secure response without annoying the user with excessive warnings. Motion Sensor Settings Use the following settings to configure the motion sensor. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 76 Integer 10–300 Sets the length of time in seconds that the (seconds) user would have to maintain the configured degree of tilt (or a more severe degree). Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 77: Panic Button Settings

    When the user activates an enabled Panic button, an alarm displays on the phone until the user cancels it. By default, the Panic Button is disabled. Use the following settings to configure the Panic Button. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 78 Off. If the Panic Button automatically pushes an alert to an external security application, you do not need to set an emergency call. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 79: Emergency Call Settings

    Emergency Tone Settings You can set the emergency warning and alarm tones from the list of available phone ringtones. Use the following settings to configure the emergency tones. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 80: Emergency App And Panic Button Training

    Push to Talk App The Push to Talk (PTT) app is a radio multicast app, where the phones can operate in a group broadcast mode, like walkie-talkies. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 81: User Settings For Push To Talk

    Allow PTT From release 1.3 onward, you can set PTT transmission when to transmit even if the phone is locked. phone is locked Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 82: Battery Life App

    By default, battery monitoring is disabled. When you enable battery life monitoring: • The Battery Life app dashboard displays the current conditions of the battery such as its serial number, capacity, temperature, charging status, and overall health. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 83: User Settings For Battery Life

    As administrator, you can also enable sound and vibration for the low battery alarm. Note The Cisco Webex Wireless Phone 860 and Webex Wireless Phone 860S have an internal secondary battery, which operates the phone during a hot swap. The Battery Life app dashboard displays the general status of the internal battery.

  • Page 84: Buttons App

    The programmable buttons for the Webex Wireless Phone 840 and Webex Wireless Phone 860 are not in the same location. Also, the Webex Wireless Phone 840 and 840S don't have a Fingerprint button. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 85 Figure 9: Programmable Buttons on the Webex Wireless Phone 860 and 860S Table 20: Programmable Buttons Callout Programmable Button Left button Right button Volume up Volume down Fingerprint—For Webex Wireless Phone 860 and 860S only. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 86: Buttons Settings

    Scanner (for 800S phones only) Custom 1 Custom 2 Custom 3 Custom 4 Right button user Enabled Enabled Enables the user to change the Right assigned button. Disabled Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 87 Scanner (for 800S phones only) Custom 1 Custom 2 Custom 3 Custom 4 Top button user Enabled Enabled Enables the user to change the Top button. assigned Disabled Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 88 Fingerprint button Enabled Enabled For Cisco Webex Wireless Phone 860 and user assigned Webex Wireless Phone 860S only. Disabled Enables the user to change the Fingerprint button. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 89 Fingerprint Custom 1 Custom 2 Custom 3 Custom 4 Volume up button Enabled Enabled Enables the user to change the Volume up user assigned button. Disabled Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 90 Home key assigned. Back key Menu key Emergency Volume up Volume down Run application Open URL Scanner (for 800S phones only) Custom 1 Custom 2 Custom 3 Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 91: Set A Button To Run An Application

    Table 22: Cisco App Package Names Cisco Apps Cisco App Package Names Barcode com.cisco.barcode.service Battery Life com.cisco.batterylife Buttons com.cisco.buttons Call Quality Settings com.cisco.callquality Cisco Phone com.cisco.phone Custom Settings com.cisco.customsettings Emergency com.cisco.emergency Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 92: Barcode App

    Access the Cisco App Settings on the Phone, on page 65 Test Scan a Barcode, on page 102 Barcode Symbologies The Cisco Webex Wireless Phone 800S barcode scanner supports the following barcode symbologies. Table 23: Supported Barcode Symbologies Aztec Codabar Interleaved 2 of 5...

  • Page 93: General Settings For The Barcode App

    Decode session 0.5 seconds to 9.9 Sets the amount of time for the decode timeout seconds session timeout. Vibrate on scan Sets the phone to vibrate on scan. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 94: Default Settings For The Barcode App

    Automatic Tab Adds a Tab at the end of an injected barcode value. Trim barcode data Removes any trailing or leading whitespaces from a scanned barcode data. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 95 Use the following settings to enable or disable individual barcode symbologies and their related settings. By default all supported symbologies are enabled. The following table describes the default settings for the Aztec symbology. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 96 Two check digits Enable transmit Enables or disables transmit. code 11 Check Digit To transmit, enable verification. The following table describes the default settings for the Code 32 symbology. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 97 Field Field Type Or Default Description Choices Enable Code 128 Enables or disables the symbology. The following table describes the default settings for the Data Matrix symbology. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 98 Field Field Type Or Default Description Choices Enable EAN 13 Enables or disables the symbology. The following table describes the default settings for the GS1 DataBar symbology. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 99 Field Type Or Default Description Choices Enable Interleaved Enables or disables the symbology. 2 of 5 Enable Interleaved Enables or disables quiet zone. 2 of 5 quiet zone Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 100 ISBT symbol is present, the device must decode the symbol the number of times set via ISBT Concatenation Redundancy before transmitting its data to confirm that there is no additional ISBT symbol. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 101 Field Field Type Or Default Description Choices Enable Micro QR Enables or disables the symbology. The following table describes the default settings for the MSI Plessey symbology. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 102 The following table describes the default settings for the UPC-A symbology. Note Enable EAN/UPC supplementals per option in Administrative settings to enable supplementals for UPC-A or UPC-E or both. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 103 Sets transmit preamble. preamble System character System character and country code Enable convert Enables or disables conversion. UPCE to UPCA The following table describes the default settings 1D barcode. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 104 Replaces control character [n] with a space character or a punctuation. You can also choose to use the control character itself. SPACE List of Latin punctuation or symbols Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 105 Data Control 1 (DC1) Data Control 2 (DC2) Data Control 3 (DC3) Data Control 4 (DC4) Negative ACK (NAK) Synchronize (SYN) End Text Block (ETB) Cancel (CAN) Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 106 & Ampersand Apostrophe Left parenthesis Right parenthesis Asterisk Plus sign Comma Hyphen-Minus Full stop or period Forward slash or Solidus Colon Semicolon < Less-than sign Equal sign Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 107: Scanflex

    • Send broadcast Custom intents and keyboard emulation use the manipulated barcode data. ScanFlex Settings Set the following for each ScanFlex application or activity that you add. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 108: Actions For Advanced Data Formatting

    Enter the sub-string in Parameter of a sub-string. Move to the end of sub-string Move the cursor to the end of a Enter the sub-string in Parameter sub-string. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 109 Add an Enter at the current position No parameter required. of the cursor. ScanFlex uses a built-in Note pause after Enter; therefore, you do not need to manually add a pause. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 110: Test Scan A Barcode

    • User restrictions, where you can grant or restrict access to certain phone settings for the phone user. • General administrative phone settings, such as time, device, sleep, touch, sound, and wallpaper settings. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 111: User Restriction Settings In The Custom Settings App

    Allow quick settings If enabled, all enabled quick setting tiles tiles are accessible to the end user. If disabled, all quick setting tiles are inaccessible to the end user. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 112 If enabled, and if the Allow quick settings tiles is enabled, the user can control this quick setting tile. If disabled, the quick setting tile is hidden and can't be added. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 113 If enabled and if the Allow quick settings tiles is enabled, the user can control this quick setting tile. If disabled, the quick setting tile is hidden and can't be added. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 114 If disabled, the Android settings gear in the notification shade is not accessible to the user. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 115 User Restriction Setting for Lock Screen Proximity Sensor The following table describes the user restriction setting that is related to the lock screen proximity sensor. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 116: More Custom Settings

    IP address. Deploy a local time server for phones that are not connected to the internet and therefore getting their time from Google or some other cloud server. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 117 String First parameter for device information notification Device info 2 String Second parameter for device information notification Device info 3 String Third parameter for device information notification Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 118 If enabled, allows the user to turn battery saver mode on or off. Battery saver mode can have a significant impact on what apps are available or functioning. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 119 15 seconds User controlled allows users to control 30 seconds the sleep settings available in the Android 1 minute settings menu. 5 minutes 10 minutes 30 minutes Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 120 Android setting unavailable to users and allow the EMM application to control the setting. • Enable turns on automatic screen rotation. • Disable means that automatic screen rotation is not available. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 121 List of available notification sounds Alarm sounds List of available Select the system alarm sounds that you alarm sounds want to be available. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 122 Use the following settings to configure custom Admin reboot command settings. Table 76: Admin Reboot Command Settings Field Field Type Or Default Description Choices Reboot command ID String Sets reboot command ID. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 123 12 hours Number of times to None None Sets the number of times to allow a user to allow delaying delay the reboot attempt. reboot attempt Unlimited Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 124: Call Quality Settings App

    Review the bands and channels in use at the intended location before you make any changes. If you select the wrong band or channels, you may permanently disconnect phones from the network. Contact Cisco TAC if incorrect band selection disables the phones. As a last resort, you may need to manually reset factory defaults to the phones.

  • Page 125: Call Quality Settings

    You can configure the following Call Quality Settings as required. Wi-Fi Low RSSI Threshold If Cisco TAC instructs you, use the following setting to change the threshold for the Wi-Fi low Received Signal Strength Indicator (RSSI). Table 79: Wi-Fi Low RSSI Threshold...
  • Page 126 Use the following settings to select 2.4 GHz channels. Table 81: 2.4 GHz Channel Selection Field Field Type or Default Description Choices Channel 1 (2412 Enables channel. MHz) Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 127 Channel 12 (2467 Enables channel. MHz) Channel 13 (2472 Enables channel. MHz) Channel 14 (2484 Enables channel. MHz) Use the following settings to select 5.0 GHz channels. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 128 Channel 108 DFS Enables channel. (5540 MHz) Channel 112 DFS Enables channel. (5560 MHz) Channel 116 DFS Enables channel. (5580 MHz) Channel 120 DFS Enables channel. (5600 MHz) Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 129 Wi-Fi Preferences Use the following settings to select Wi-Fi preferences. Table 83: Wi-Fi Preferences Field Field Type or Default Description Choices Preferred Preferred Fast Transition Not preferred Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 130: Web Api App

    Default Description Choices Username String Defines the username that the phone requires to authenticate polling. Password String Defines the password that the phone requires to authenticate polling. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 131: Push Settings

    Defines the username for the Web API to do any kind of push. Password String Defines the password for the Web API to do any kind of push. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 132: Push Request Notifications

    Each push request alert that appears in the notification drawer includes a View Alert option and a triangular exclamation icon. The color of the icon varies according to the priority of the alert: • Critical: Red Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 133: Web Application Shortcuts

    Drag the shortcut to the desired location on a home screen. Device Event Notifications You can configure the phones to send notifications of the following phone events to a defined URL. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 134 Cisco App Configuration Device Event Notifications • All events • Cisco Phone events such as phone state changes, incoming or outgoing calls, or SIP registration. • Emergency events Note To edit an existing event URL, delete it and reenter the information with the new URL name or address.

  • Page 135: Accessories

    • Webex Wireless Phone 840 Desktop Dual Charger • Webex Wireless Phone 860 Desktop Dual Charger Module • Webex Wireless Phone 860 Desktop Battery Charger Module • Multichargers—Use the approved power supply. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 136: Headsets

    When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If you remember to lower the volume before you take the headset off, the volume will start lower when you plug in your headset again. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 137: Standard Headsets

    We recommend the Cisco Headset 560 Series and Cisco Headset 730. These headsets offer outstanding audio performance. For more information about the headsets, see https://www.cisco.com/c/en/us/products/...

  • Page 138: Set Up The Desktop Charger Modules

    Ensure that the power supply has the correct plug for your area. Procedure Step 1 Place the module on a flat surface within reach of a power outlet. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 139: Charge Your Phone And Battery With Desktop Dual Charger

    With the battery charging contacts down, insert a spare battery into the dual charger rear slot. Step 2 Insert your phone face forward into the dual charger front slot. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 140: Charge Your Spare 860 Batteries With Desktop Battery Charger

    Use only the approved chargers and power supplies for your phone. Procedure With the battery charging contacts facing down, insert a spare battery into each charger slot. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 141: Multichargers

    The Webex Wireless Phone 860 and 860S multicharger includes a Webex Wireless Phone 860 Multicharger Base that holds up to four of the following 860 desktop charger modules in any configuration: Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 142: Assemble The Webex Wireless Phone 860 Multicharger Base

    Ensure that the power supply has the correct plug for your area. Procedure Step 1 Place the multicharger base on a flat surface within reach of power outlet. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 143 Rock the desktop charger module forward and use the front tab to snap it into place. Step 4 Plug the multicharger base power supply into the base and a power outlet. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 144: Charge Phones And Batteries With Multicharger

    Insert the phones and batteries into the slots. Related Topics Assemble the Webex Wireless Phone 860 Multicharger Base, on page 134 Charge Your Phone and Battery with Desktop Dual Charger, on page 131 Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 145: Charger Care

    Scanner Handle for the Webex Wireless Phone 840S There is a scanner handle available for the Webex Wireless Phone 840S. Use the scanner handle to easily scan multiple barcodes. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 146: Install The Webex Wireless Phone 840S In The Scanner Handle

    Press down on the top end of the phone to snap it in place on the scanner handle. Step 3 Scan a barcode with the trigger on the scanner handle to test that it works. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 147: Clips

    Figure 16: Webex Wireless Phone 840 and 840S and Clips Cisco Accessory Part Numbers The following tables provide the part numbers for the approved Cisco accessories for the Webex Wireless Phone 840 and 860. For more information, see the Webex Wireless Phone Data Sheet.
  • Page 148 Adapter Wall Plug Table 96: Spare Batteries Accessory Part Number Webex Wireless Phone 840 and 840S Spare Battery CP-840-BAT= Webex Wireless Phone 860 and 860S Spare Battery CP-860-BAT= Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 149 Webex Wireless Phone 860 Belt Clip CP-860-CLIP= Webex Wireless Phone 860S Belt Clip CP-860S-CLIP= Table 99: Cases Accessory Part Number Webex Wireless Phone 860 Case CP-860-CASE= Webex Wireless Phone 860S Case CP-860S-CASE= Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 150 Accessories Cisco Accessory Part Numbers Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 151: Maintenance

    Reset to Factory Default Through the Phone Settings If the phone is not enrolled in an EMM, you can restore the factory default settings of the phone through the Settings on the phone. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 152: Restore To Factory Default Through Recovery Mode

    Press the Volume down button until Recovery mode displays. Step 6 Press the Power button to select Recovery mode. The phone restarts and returns to a new screen that displays the Android icon. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 153: Cisco App Software Updates

    Cisco App Software Updates To upgrade the Cisco app software, use one of these methods: • Install the latest signed software COP file to the Cisco Unified Communications Manager. Note After you upload the COP file, the phone prompts the user to reboot and apply the new software, unless you enabled the Reboot immediately after downloading software updates option in the Product Specific Configuration Layout pane.
  • Page 154 Maintenance Cisco App Software Updates Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 155: Troubleshooting

    Voicemail Authentication failed! Unable to connect to voicemail. Please . Also, you know contact your administrator that visual voicemail is not working on other devices at the same site. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 156: Details Available On The Phone

    Tap About phone. Access Phone Status and Device Information The Cisco phone status and Device information menus provide information about the device and the connections between the phone and the call control system. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

  • Page 157: Access App About Option

    An alternate way to capture a screenshot on the phone is to simultaneously press the Power and Volume down buttons. Procedure Step 1 Press and hold the Power button. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 158 Before you begin Get a detailed description and approximate time of the issue from the phone user. To retrieve log bundles from the phone, you must first enable Web Access through the Cisco Unified Communications Manager Vendor Specific Option. Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...
  • Page 159 Troubleshooting Retrieve Problem Report Log Bundles To retrieve log bundles from a problem report upload URL server, you must first define the problem report upload URL in the phone's Cisco Unified Communications Manager Vendor Specific Configuration Layout fields. Note The problem report upload URL server must support file uploads using php.
  • Page 160 Troubleshooting Retrieve Problem Report Log Bundles Webex Wireless Phone 840 and 860 Administration Guide for Cisco Unified Communications Manager...

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Webex 860

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