Corrective Actions; Resolutions And Repair Procedures - Motorola V300 User Manual

Corrective actions

To clean the battery and camera contact surfaces:
Remove the battery from the camera.
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Clean the battery and camera contacts with a fine tipped cotton swab and isopropyl alcohol
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(rubbing alcohol) with at least a 70% alcohol concentration.
Precision Tipped Cotton Swabs are available through online retailers.
Note: Never apply the alcohol directly to the battery or camera contacts in an
uncontrolled manner.
Gently clean all of the contact surfaces to remove debris.
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Important! Do not use bleach, solvents or cleaning sprays to clean or disinfect
your battery and camera contacts.

Resolutions and repair procedures

If cleaning the battery and camera contacts does not lead to full functionality, isolate the source by
changing out the battery with a working battery.
If replacing the battery resolves the issue, re-clean the battery and camera contacts
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If re-cleaning does not resolve the issue, contact Customer Service to replace the battery
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If replacing the battery does not resolve the issue, re-clean the camera contacts
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If re-cleaning does not resolve the issue, contact Customer Service to replace the camera
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See the Motorola Solutions Technical Notification (MTN), MTN-0134-20-NA issued 09/2020 at:
https://www.motorolasolutions.com/en_us/support/technical-notifications.html
Contact customer service at 1-800-605-6734.
V300 Body-Worn Camera User Guide
WGD00169 Revision C
Corrective actions
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