Cisco 8865 Series Manual page 16

Forward Calls:
You can forward calls from any line on your phone to another number. Call forward is phone-line
specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.
There are two ways of forwarding your calls:
•
Forward all calls
•
Forward calls in special situations, such as when the phone is busy or there is no answer.
When a line is forwarded, you see the Forward all
Procedure
Step 1
When the line to be forwarded is inactive, press Fwd All.
Step 2
Enter the call forward target number exactly as you would dial it from your phone, or select an
entry from your list of recent calls.
Transfer a Call to Another Person:
When you transfer a call, you can stay on the original call until the other person answers. This way, you
can talk privately with the other person before you remove yourself from the call. If you don't want to
talk, transfer the call before the other person answers.
You can also swap between both callers to consult with them individually before you remove yourself
from the call.
Procedure
Step 1
From a call that is not on hold, press Transfer
Step 2
Enter the other person's phone number.
Step 3
(Optional) Wait until you hear the line ring or until the other person answers the call.
Step 4
Press Transfer again.
Consult Before You Complete a Transfer
icon with the line.
.