How To Create A Trace File - Canon imagePRESS C800 Series Technical & Service Manual

How to create a trace file

Question
How to create a trace file
Answer
A trace file provides detailed system information about the data- and event flow of the
PRISMAsync for imagePRESS C800 Series software. This information is necessary for the
analysis of the system behaviour and to determine the cause of errors.
To create a trace file including the printer logging:
1. Open the Setting Editor by entering the name of your system in the address bar of your
internet browser (e.g. Internet Explorer).
(In the example the system name is: ipc6010s-sns)
2. Do the following steps:
1. Select [Support]
2. Select [Troubleshooting]
3. Select [Create a new trace file].
3. To download the file you have to be logged in as [Key operator] or [System administrator].
Select the correct Username and enter the Password. Then click on [Login].
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Chapter 11 - Appendix
How to create a trace file
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