Cisco 7800 Series Firmware Migration Master Manual page 8

Convert between enterprise firmware and multiplatform firmware
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Q: My customer purchased the wrong phone type and just need to migrate the
phone to the call control they have. Can we do this?
A: No. Please work with customer service to get the phones returned and the proper phones sent to the customer. The BU will not replace
phones or migrate phones for customers that make a mistake when ordering our phones.
© 2015 Cisco and/or its affiliates. All rights reserved. This document is Cisco Internal Information.
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