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IN CASE OF DIFFICULTY...
Our products are designed for long life and trouble-free operation. However, this equipment, as with
all electronic equipment, may have an occasional component failure. The following information will
assist you if servicing becomes necessary.
TECHNICAL ASSISTANCE
Technical assistance for GE MDS products is available from our Technical Support Department
during normal business hours (8:30 A.M.–5:00 P.M. Eastern Time). When calling, please give the
complete model number of the product, along with a description of the trouble/symptom(s) that you
are experiencing. In many cases, problems can be resolved over the telephone, without the need for
returning the unit to the factory. Please use one of the following means for product assistance:
Phone: (585) 241-5510
REPAIR SERVICE
Component level repair of this equipment is not recommended in the field. Many components are
installed using surface mount technology, which requires specialized training and equipment for
proper servicing. For this reason, the equipment should be returned to the factory for any PC board
repairs. The factory is best equipped to diagnose, repair and align your unit to its proper operating
specifications.
If return of the equipment is necessary, you must obtain a return authorization number before
shipment. This number helps expedite the repair so that the equipment can be returned to you as
quickly as possible. Please be sure to include the number on the outside of the shipping box, and on
any correspondence relating to the repair. No equipment will be accepted for repair without an
authorization number.
Return authorization numbers are issued online at www.gedigitalenergy.com/Communications.htm.
On the left side of the page, click "Login to my MDS" and once logged in, click "Service Request
Order". Your number will be issued immediately after the required information is entered. Please be
sure to have the model number(s), serial number(s), detailed reason for return, "ship to" address,
"bill to" address, and contact name, phone number, and fax number available when requesting a
number. A purchase order number or pre-payment will be required for any units that are out of
warranty, or for product conversion.
If you prefer, you may contact our Product Services department to obtain an authorization number:
Telephone Number: 585-241-5540
E-mail Address:
The radio must be properly packed for return to the factory. The original shipping container and
packaging materials should be used whenever possible. All factory returns should be addressed to:
GE MDS, LLC
Product Services Department
175 Science Parkway
Rochester, NY 14620 USA
When repairs have been completed, the equipment will be returned to you by the same shipping
method used to send it to the factory. Please specify if you wish to make different shipping
arrangements. To inquire about an in-process repair, you may contact our Product Services
department using the telephone, Fax, or E-mail information given above.
E-Mail:
gemds.techsupport@ge.com
gemds.productservices@ge.com
Web:
www.gemds.com
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