Cisco 8811 User Manual page 15

Your Phone
If you experience problems, your administrator can assist in troubleshooting the root cause of the problem.
Find Information About Your Phone
Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
Step 1
Press Applications
Step 2 Select Phone information.
Step 3 Press Exit.
View the Transaction Status
Procedure
Step 1
Press Applications
Step 2
Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status.
You can view the following information:
• Transaction status
• Protocol
Report All Phone Issues
You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.
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Cisco IP Phone 8800 Series Multiplatform Phones User Guide
Troubleshooting
15