Verify That The Arlo Base Station Is Online; Base Station Is Offline - NETGEAR ARLO PRO User Manual

Verify That the Arlo Base Station Is Online

To determine whether your base station is online, check the Internet LED on the
front of the base station:
• If the Internet LED is solid green, the base station is connected to the Internet.
• If the Internet LED is amber, the base station is not connected to the Internet.
If you are not at the same location as your Arlo base station, log in to your Arlo
account:
• If you can review the video feed from each of your Arlo Wire-Free Cameras, your
base station is connected to the Internet.
• If you see an error message (such as "Base Station Offline" or something similar)
instead of video feed, your base station is not connected to the Internet.

Base Station Is Offline

If you are not sure whether the base station is offline, see
Base Station Is Online
¾ To troubleshoot the base station Internet connection:
1. Check the Ethernet cable.
Make sure that it's securely connected to the back of your base station and
to your router. Also make sure that you're using the Ethernet cable that came
with your system.
2. Check the power adapter.
Make sure that the power adapter is securely connected to the back of your
base station and securely plugged into an outlet.
3. Try to connect to the Internet from another device that is connected directly
to your router.
Be sure to try an Ethernet-connected device, not a device that is connected
using WiFi (you can turn WiFi off on the device to ensure that the device
is connecting via the Ethernet cable). Make sure that you can browse the
Internet from this device by doing the following:
• If you cannot browse the Internet from this device, you must restore your
router's connection to the Internet.
• If you can browse the Internet from this device, continue troubleshooting.
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Verify That the Arlo