Ucd Subscriber Groups; Ucd Group Login/Logout - Siemens HiPath 1100 User Manual

Functions used when receiving calls
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UCD subscriber groups

Each UCD (Uniform Call Distribution) subscriber group
is formed by a maximum of 32 extensions. These exten-
sions are assigned to answer calls destined to a specific
number that identifies the group.
The users of these extensions are called agents.
Calling a UCD group
p
Enter the UCD group number.
kmd
•
w
Wait for the call to be answered.
n s
Lift the handset. Start conversation.

UCD group login/logout

Allows an agent, at any time, to enter a group to which
he/she belongs.
Group login/logout
n
Lift the handset.
Enter the code to login or logout of the UCD group.
(*401)
or
Enter the code to login or logout of the UCD group.
(#401)
or
[1] Internal or external calls to a UCD subscriber group are routed to
the extension that has been free the longest. Calls made to a spe-
cific extension do not affect the way calls are distributed.
Login/Logout, available/unavailable, and processing later activity is
recorded for statistical purposes only. For more details see Pro-
gramming manualProgramming an extension - UCD subscriber
group in the.
UCD subscriber groups are used for voice mail functions.
[2] Once an agent is connected (logged in) to a group, the agent will
be automatically disconnected (logged out) from the previous
group.
When a UCD agent enables call forwarding, the agent is automati-
cally logged out of the group. When the agent is logged into the
group, call forwarding is deactivated. When a UCD agent enables
call forward no answer, the agent's status becomes unavailable.
When the status is available, call forwarding is deactivated.
Disabling call forwarding does not affect the UCD agent status.
1
kmm
to = UCD group;
2