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Troubleshooting
There is a Troubleshooting Symptoms section that provides symptoms (by
feature) that may be exhibited on the Information Center system. These symptoms
are listed with possible causes and the actions that will correct them.
Information Center software provides extensive troubleshooting functionality. To
best use the tools, a Troubleshooting Strategy should generally be employed.
The first section provides a systematic troubleshooting procedure for isolating
system problems and identifying the proper tool for determining causes and
corrective actions. The following System Troubleshooting Tables are also
provided:
•
"Alert Data Export" on page 7-9
•
"Patient Data Transfer/Web Access" on page 7-9
•
"HL7 Export" on page 7-10
•
"Web Based Applications" on page 7-12
•
"12-Lead Export/Holter Export" on page 7-12
The troubleshooting tools are then described. These include first level support for
users from the All Controls menu during patient monitoring and more extensive
troubleshooting applications for service personnel from the Service menu in non-
monitoring mode.
Information available for User Troubleshooting during patient monitoring
include:
•
Error and Status Messages on the Main Screen that indicate recorder
conditions, status of print jobs, and monitor connections
•
Status Log (Quick Unit Status) for identifying the operational status of
devices in their clinical unit
Purchased Options and Support Information for determining who to
•
call when a problem cannot be resolved and important indentifying
information about the device
More advanced resources available for Service Personnel Troubleshooting
from the Service menu are as follows. Note that items with an ! require the device
(Information Center or Server) to be taken out of monitoring.
Event Logs for identifying system events and errors
•
Service Logs for reviewing past service performed on the system
•
•
Status Log (All Data Categories) for identifying the operational status of
all Philips hardware
•
Network Statistics for information about network switches
•
Telemetry Services for information from Telemetry Mainframes
•
!Diagnostic Tools for troubleshooting Philips and OS devices
Maintenance, Troubleshooting, and Repair
Troubleshooting
7-7
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Table of Contents
Troubleshooting
