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Symptom
N
:
Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test Page to
OTE
make sure that the copier itself does not need servicing or adjusting.
Test Page fails to print.
T
ROUBLESHOOTING
Possible cause
Copier is not ready to print.
There is a problem with the connection
between the imagePRESS Server and the
copier.
Corrupted system software
(Possible causes continue on next page.)
Suggested action
Printing
Make sure that the copier is powered on and ready
to print.
1. Make surethat the copier is powered on and ready
to print.
2. Check again that the copier interface cables are present
and properly connected to the imagePRESS Server
and the copier (see
3. If the problem persists, power off/on the copier and the
imagePRESS Server, waiting 1 minute after the
imagePRESS Server reaches Idle before you power on the
copier.
4. Check again that the copier interface board is
present and properly connected to the motherboard
(see
page
67).
5. If the problem persists, replace the copier interface
cables one at a time (see
6. If the problem persists, try replacing the copier interface
board (see
page
7. If the problem persists, you may need to service the
copier.
Reinstall system software.
page
36).
page
36).
67).
163
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