Vip Call - Panasonic KX-TAW848 Features Manual

1.2 Receiving Group Features
1.2.2.4

VIP Call

Description
Incoming call distribution (ICD) group can be assigned a priority, allowing calls in higher-priority
groups (VIP calls) to be answered before calls in lower-priority groups.
To use VIP Call mode, it must first be enabled for at least one ICD group. Once it has been
enabled, the priority of each group's calls is determined by its group number (lower-numbered
groups have higher priority) and this priority affects which calls get directed to agents first.
When an extension belongs to more than one group and it becomes idle, the next call it
receives will be from the group with the highest priority of the groups it belongs to.
VIP Call mode is only useful in situations where extensions belong to multiple ICD groups. Also
note that when VIP Call mode is disabled for two or more groups, calls to these groups are
distributed evenly in arrival order.
In the example below, the three extensions are members of ICD groups 1 through 4. VIP Call
mode is enabled for groups 1 and 3. Because group 1 is a lower-numbered group than 3, its
calls will be answered first. Group 3 calls will be answered next, and groups 2 and 4, which do
not have VIP Call mode enabled, are treated as equals. Calls from these two groups will be
answered in arrival order after calls received by groups 1 and 3 are answered.
(The circled numbers indicate the arrival order of the calls. )
ICD Group 1
(for VIPs)
ICD Group 3
(for special
customers)
(The circled numbers indicate the arrival order of the calls. )
Conditions
• Group Call Waiting (
with VIP Call. Even if VIP Call mode is enabled, it will not function when group extensions
34 Feature Guide
Calls have been distributed by DIL/CLI distribution.
6
1
1st
Priority
Extn. Extn.
101 102
2nd
Priority
2
4
Calls have been distributed by DIL/CLI distribution.
1.2.2.2 Group Call Distribution) cannot be used simultaneously
ICD Group 2
(for general customers)
5
3
3rd
Priority
Extn.
103
Distribution order:
3rd
Priority
7
8
ICD Group 4
(for general customers)
1 6 2 4 3
From: Group 1 Group 3 Groups 2 and 4
7 5 8