Culligan HE Twin Water Softener Owner's Manual
  1. Manuals
  2. Brands
  3. Culligan Manuals
  4. Water Dispenser
  5. HE Twin Water Softener
  6. Owner's manual

Culligan HE Twin Water Softener Owner's Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Culligan
High
®
Efficiency Twin
Automatic
Water
Softeners
Owners Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the HE Twin Water Softener and is the answer not in the manual?

Questions and answers

Related Manuals for Culligan HE Twin Water Softener

Summary of Contents for Culligan HE Twin Water Softener

  • Page 1 Culligan High ® Efficiency Twin Automatic Water Softeners Owners Guide...
  • Page 2 Products manufactured and marketed by Culligan International Company (Culligan) and its affiliates are protected by patents issued or pending in the United States and other countries. Culligan reserves the right to change the specifications referred to in this literature at any time, without prior notice. Culligan, AquaSensor, Tripl-Hull, and SoftMinder are trademarks of Culligan International Company or its affiliates.

  • Page 3: Table Of Contents

    Performance Data Sheets ..................................49 California Department of Public Health Certificates ........................61 mportant Data on Your Water Softener ............................65 Electrical Schematic ....................................66 Parts Lists ........................................67 Culligan Limited Warranty ...................................76 With Culligan You Get More Than A Quality Product ........................77 Index ..........................................78 01023052...
  • Page 4 • explains the various modes of operation • gives specifications and troubleshooting information Read this Manual First Before you operate the Culligan High Efficiency Twin Automatic Water Softener, read this manual to become familiar with the device and its capabilities. Safe Practices Throughout this manual there are paragraphs set off by special headings.

  • Page 5: Thank You

    The Culligan HE 1” Twin water softener requires the use of a Culligan connector, PN 01023290 (plastic) or PN 01021077 (copper). The Culligan HE 1” Twin NC model has not been tested or certified by WQA and does not include the Culligan connector.

  • Page 6: Specifications

    Specifications Culligan High Efficiency Twin Water Conditioners with Aqua-Sensor Device or Soft-Minder Meter—Downflow Regeneration ® ® Model 9" Model 10" Model 12" Model 14" Model Control Valve 1” Reinforced Thermoplastic w/ HE Circuit Boards Overall Conditioner Ht 56 in 62 in...
  • Page 7 Culligan High Efficiency Twin Softener—Upflow Regeneration Model 9" Model 10" Model Control Valve 1” Reinforced Thermoplastic with HE Circuit Board Overall Conditioner Height 56 in 62 in Media Tank Design Quadra-Hull™ Media Tank Dimensions (Dia x Ht) 9 x 48 in...

  • Page 8: Introduction

    Softened water is not recommended for house plants because a build-up of sodium in the soil may interfere with efficient absorption of water by the plant root system. Additional information may be obtained from your independently operated Culligan dealer. 01023052...

  • Page 9: How Your Water Conditioner Works

    If you suspect corrosion, your Culligan Man has equipment to control the problem. Iron is a common water problem. The chemical/physical nature of iron found in natural water supplies is exhibited in four general types: Dissolved Iron—Also called ferrous or “clear water”...

  • Page 10: The Culligan Process

    Your Culligan service person, taking into account the hardness of your water and the amount of softened water your household may reasonably expect to use each day, has carefully established how often the softener will regenerate and how much salt will be used for each regeneration.

  • Page 11: Modes Of Operation

    Water Meter Mode Modes of Operation In water meter mode, the controller keeps track of the quantity of water that has flowed through the resin bed. Based on the influent water hardness and the hardness capacity of the resin bed, a service life expec- tancy in the quantity of softened water is calculated and programmed into the control.
  • Page 12 of hours have elapsed the control will cycle to the fast rinse position for the pre-set length of minutes and then return to the home or service position. Down Flow Regeneration Water and regenerate flow downward through the media tank. Up Flow Regeneration Water flow is downward and regenerate flow is upward through the media tank.

  • Page 13: Installation

    Installation NOTE Read this section entirely before starting the installation. Follow all applicable plumbing and electrical codes. Component Description The water conditioner is shipped from the factory in a minimum of five cartons. With the exception of media containers, remove all components from their cartons and inspect them before starting installation. Control Valve Assembly Includes the control valve, bypass valve, and meter.
  • Page 14 Do not install the unit where it might freeze, or next to a water heater or furnace or in direct sunlight. Outdoor installation is not recommended, and voids the warranty. Use the Culligan Outdoor HE softener for outdoor installations. The Culligan Outdoor HE softener has been certified by Underwriter’s Laborato- ries for outdoor installation.
  • Page 15 Drain Facilities Choose a nearby drain that can handle the rated drain flow (floor drain, sink or stand pipe). Refer to “Ta- ble 3. Height of Discharge Above Floor Level Operating” on page 22, for maximum drain line length. NOTE Most codes require an anti-siphon device or air gap.
  • Page 16 Placement NOTE Read this section entirely before starting the installation. Follow all applicable plumbing and electrical codes. Refer to Figure 1 for system placement. With the exception of media containers, open the remaining containers, remove all the compo- nents, and inspect them before starting installation. Set the media tank on a solid, level surface near water, drain and electrical facilities.
  • Page 17 Load the Tank (12” and 14” Tanks) Position the tank so that the Culligan® logo is in the front. Remove the inlet strainer. Install the outlet manifold into the tank (Figure 2). Cover the tops of the manifolds with a clean rag.

  • Page 18: Install Aqua-Sensor

    Install Aqua-Sensor Measure the sensor cable length as shown in Figure 2 and Table 1 (the Aqua-Sensor cord is set at the factory for a 9” tank). Tank Model Dimension Y 9” Quadra-Hull™ Tank 40" 10” Quadra-Hull Tank 44" 12” Quadra-Hull Tank 42"...
  • Page 19 NOTE The clamp and valve will be able to rotate on the tank until pressure is applied. O-Ring Add O-Rings Figure 4. Mounting the control valve. Figure 5. Valve adapter O-ring. Backwash Flow Control, Eductor Nozzle—Throat Use the recommended backwash flow control, eductor nozzle, and eductor throat for various size tanks. See Table 2.
  • Page 20 Eductor Nozzle and Throat Replacement Refer to Figure 6 and the instructions below when changing the eductor nozzle and throat. Remove the eductor cap clip. Remove the eductor cap. Remove the eductor assembly. Remove the eductor screen from the assembly Remove the blue nozzle and replace it with the correct nozzle.
  • Page 21 Figure 7. HE softener cover fastener clip. Figure 8. Removing the HE softener cover. Filter Brine Elbow Clips Drain Elbow Flow Control Figure 9. Removing the drain elbow and brine elbow. Attaching the Cover Once the drain and brine line is connected re-attach the cover. Refer to the below instructions and Figure 10 through Figure 12.
  • Page 22 Figure 10. Cover fastener clip. Figure 11. Reattaching the HE softener cover. Push down into place Cover Fastener Figure 12. Reattaching the cover fastener. 01023052...
  • Page 23 Plumbing Connections Shipped with each softener is a Culligan® bypass valve, which is used to connect the softener to the plumbing system. The bypass allows the softener to be isolated from the water service line if service is necessary while still providing water to the home. The bypass valve can be directly plumbed into the system, or can be connected with the following optional sweat connection kits.
  • Page 24 Bypass Valve Installation Refer to Figure 14 and the instructions below to connect the meter, bypass valve, and interconnecting pipe. All HE Twin units are equipped with a Soft-Minder meter. The meter is installed on the outlet ® side of control valve #2 (the meter is located in control valve #1 small parts kit). Connect the HE Twin meter wire harness to the meter (the meter wire harness is located in control valve #2 small parts kit).
  • Page 25 To bypass, turn the blue knob clockwise (see directional arrow on end of knob) until the knob stops as shown. DO NOT OVERTIGHTEN! (Figure 15). To return to service, turn the blue knob counter-clockwise (see directional arrow on the end of knob) until the knob stops as shown. DO NOT OVERTIGHTEN! (Figure 16).
  • Page 26 NOTE Note: Observe all plumbing codes. Most codes require an anti-siphon device or air gap at the discharge point. The system and installation must comply with state and local laws and regulations. Operating 0 ft (0 m) 2 ft (0.6 m) 4 ft (1.2 m) 6 ft (1.8 m) 8 ft (2.4 m)
  • Page 27 Brine Valve “A” Dimension The brine valve contains a brine float which can serve as a backup refill shutoff in the event of a failure, such as a power outage when in the refill position. The float level should be set based on the salt dosage setting.
  • Page 28 Circuit Board Connections Refer to the instructions below to make connections to the HE Twin circuit board. WARNING! Disconnect all electrical power to the unit before making electrical connections. CAUTION! Grip all connections to the circuit board by the connecting terminals for assembly and disassembly.
  • Page 29 Connect the auxiliary board to the main board. See Figure 22. The auxiliary board is shipped inside the HE Twin control #2 carton. NOTE If additional accessories are to be connected to the circuit board (such as the Smart Brine Tank Probe or a phone line for modem) insert both the Aqua- Sensor 2.5 VAC power supply wire harness and the Aqua-Sensor sensor probe wire harness through the third hole on the enclosure.
  • Page 30 Figure 22. Circuit board connections. Connect the motor cable, gear box position cable and meter cable from HE Twin Control #2 to the auxiliary board. One connector of the flow meter harness connects to the main circuit board; the other connector of the flow meter harness connects to the auxiliary board. (Figure 22). 10.
  • Page 31 MOTOR CONNECTOR POSITION SENSOR CONNECTOR PHONE FLOW METER CONNECTOR 2.5v Aqua-Sensor power cable should be plugged to 2.5VAC connectors—left side Power to circuit board Connector Plugs 2.5VAC required only for Power to circuit Aqua-Sensor installations board 24V Power cable should be plugged to 24V connectors—right side AQUA-SENSOR PROBE...
  • Page 32 14. Reattach the electrical enclosure cover to the control valve. Align the circuit board in the enclosure with the three support brackets on the control valve frame. See Figure 24. Push the enclosure onto the control valve, inserting the circuit board edge in the slots on the control valve frame and the screw on the enclosure with the hole on the cover.

  • Page 33: Navigating The Menus And Keypad

    Navigating the Menus and Keypad UP button CHECK MARK CANCEL (X) button or OK button DOWN button UP ARROW button: scrolls up the menu DOWN ARROW button: scrolls down the menu CHECK MARK button: selects the highlighted option, opens a new screen, or accepts a Controller changed setting CANCEL or X button: returns to the previous...
  • Page 34 10. The screen displays the HOME SCREEN. JAN-01-12 11:19A NOTE Unplugging the Culligan HE Twin water softener will not affect any of the control settings (the control must be plugged in for at least 10 minutes). Once programmed, the settings will be stored indefinitely.

  • Page 35: First Time Setup

    NOTE If this unit will be installed with a modem, it is required that this electronic ID number be reported to Culligan on the IQR form. Firmware Version FWR***LT21 The screen displays the firmware version and date installed for this Smart MON DD YEAR Controller.
  • Page 36 Set Clock Type (12 or 24) CLOCK TYPE The screen displays the clock type setting. Press to accept the informa- >12 HR tion displayed (and view the next setup screen), or press to change the setting. Press to change the clock type from 12-hour to 24-hour. Press to ac- cept the selected clock type and advance to the next setting, SET HOUR.
  • Page 37 Brining Type (Downflow, Upflow, Proportional) The screen displays the brining type setting. Press and then BRINING TYPE >Downflow to change this setting to Downflow and view the next setting, TANK DIAMETER. Tank Diameter (9, 10, 12, 14) TANK DIAMETER The screen displays the tank diameter setting. Press and then >9 to change the value and view the next setting, WATER HARDNESS.

  • Page 38: Set Date And Time

    Set Date and Follow this procedure to update the date or time. Time NOTE The HE Twin Controller must initialize and return to the HOME screen if settings are changed. Screen Display Range Setting Description SOFTENING From the HOME screen, press to view the main menu.
  • Page 39 Screen Display Range Setting Description Set Daylight Savings Time DAYLIGHT SAVING The screen displays the Daylight Savings Time setting. Yes, Press and then to change the setting. 2)MANUAL MODE 10. The screen displays the main menu. Press to save the >3)SET DATE/TIME changes and initialize the system.

  • Page 40: Information

    Information The following information can be displayed at the control valve or remote display. These settings are read- only. Press to scroll through the settings. Press to view the previous setting. Screen Display Range Setting Description SOFTENING JAN-01-12 12:01P From the HOME screen, press to view the main menu.
  • Page 41 Screen Display Range Setting Description 10. The screen the total water used for this configuration. TOTAL WATER USED 0–no Whole numbers are displayed above 100 gallons. 1000 GAL limit Press to see the next information screen. 11. If an external filter is used, the screen displays the re- EXT FILT CAP REM maining capacity of the filter.

  • Page 42: Regeneration

    Regeneration There are several conditions that will cause the HE Twin Controller to trip a regeneration. The screen dis- plays REGEN Tonite when the control has signaled for a regeneration. Regenerating is displayed while the control is in regeneration. The following are conditions that will call for regeneration: When the Soft-Minder meter has recorded the passage of a predetermined number of gallons.
  • Page 43 Standard Manual Regeneration Screen Display Range Setting Description SOFTENING From the HOME screen, press to view the main JAN-01-12 12:01P menu. 1)INFORMATION The screen displays the main menu. Press to se- 1–6 >2)MANUAL MODE lect 2)MANUAL MODE. The screen displays the manual regeneration menu. Press MANUAL MODE and then to change the setting.

  • Page 44: Final Startup

    Final Startup Recommended Meter Start-Up Procedure Close the main water supply valve. Set the Cul-Flo-Valv to the bypass position. ® Ensure that all faucets at the installation site are closed. Direct the drain line discharge into a bucket where flow can be observed. Plug the transformer into a 120 Volt, 60 Hz, single-phase receptacle.
  • Page 45 Recommended Aqua-Sensor® Start-Up Procedure NOTE You might find it useful to pre-test the sensor probe in your shop. The same test setup can be used in the field. Close the main water supply valve. Install the sensor probe into the tank but do not connect the sensor to the control at this time. Set the Cul-Flo-Valv®...

  • Page 46: Salt Supply, Usage And Service

    “bridging.” Regardless of what type of salt is used, we recommend Culligan Brand Salt as suggested by your Culli- gan Dealer. He or she is the expert and can provide you with the best product for your Culligan Water Conditioner.

  • Page 47: Care And Cleaning Of Your Water Conditioner

    DANGER: If your unit should freeze, do not attempt to disassemble it. Call your Culligan Dealer. Important: Culligan water softeners are sold for use on potable water only. If at any time the water becomes contaminated, such as during a “boil water” advisory, the operation of the water softener should be discontinued until it is verified that the water is again potable.

  • Page 48: Cleaning Out The Salt Storage Tank

    Cleaning A periodic clean-out of the Salt Storage Tank is necessary to keep your Culligan Water Conditioner at peak operating efficiency. Do it at least every two years when the salt supply is low. Follow these step-by- Out the Salt...

  • Page 49: Sanitizing Procedure

    If the unit uses Culligan Sofner-gard® or other compounds containing sodium hydrosulfite, sodium bisulfite, or any other reducing agent, disconnect the device feeding the chemical(s) and manually regenerate the unit before sanitizing.

  • Page 50: Things To Check Before You Call For Service

    (outside tap) to see if you have any water pressure. If you have water pressure, check the bypass valve. If it is in the Service position, put it into the bypass and call your Culligan dealer for service.

  • Page 51: Error Codes

    2/3 full. Salt level is low; less than 15 days of salt Contact Culligan dealer for salt delivery or fill brine tank Low Salt Level remaining. with salt.

  • Page 52: When And How To Bypass Your Water Softener

    If you are going away on vacation and do not want the unit to recharge. Bypass Valve In the back of Culligan water softener is a Cul-Flo-Valv Bypass valve. To bypass the unit, turn the blue ®...

  • Page 53: Performance Data Sheets

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 54 Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.

  • Page 55: Data Sheet

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 56 Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.

  • Page 57: Performance Data

    Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 58 Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 59 Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 60 Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 61 Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 62 Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 63 Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.
  • Page 64 Culligan water softeners are designed to work with any salt of good quality, although it is recommended that you ask your local Culligan Man for his suggestion on the best type and grade of salt to use in this softener.

  • Page 65: California Department Of Public Health Certificates

    Department of Public Health Department of Public Health Water Treatment Device Certificate Certificate Number 11 - 2072 Culligan High Efficiency Twin Date Issued: March 30, 2011 9" Water Softener Replacement Elements Trademark/Model Designation High EfficiencyTwin 9” Aqua-Sensor High Efficiency Twin 9” Soft-Minder Meter High Efficiency Twin 9”...
  • Page 66 Department of Public Health Public Health Water Treatment Device Certificate Certificate Number 11 - 2075 Culligan High Efficiency Twin Date Issued: March 30, 2011 10" Water Softener Replacement Elements Trademark/Model Designation High Efficiency Twin 10” Aqua-Sensor High Efficiency Twin 10” Soft-Minder Meter High Efficiency Twin 10”...
  • Page 67 Department of Public Health Water Treatment Device Certificate Certificate Number 11 - 2073 Culligan High Efficiency Date Issued: March 30, 2011 Twin 12" Water Softener Trademark/Model Designation Replacement Elements High Efficiency Twin 12” Aqua-Sensor High Efficiency Twin 12” Soft-Minder Meter High Efficiency Twin 12”...
  • Page 68 Department of Public Health Water Treatment Device Certificate Certificate Number 11 - 2074 Culligan High Efficiency Date Issued: March 30, 2011 Twin 14" Water Softener Trademark/Model Designation Replacement Elements High Efficiency Twin 14” Aqua-Sensor High Efficiency Twin 14” Soft-Minder Meter High Efficiency Twin 14”...

  • Page 69: Mportant Data On Your Water Softener

    It is advisable to have the salesperson or installer fill in the information below for your future reference. If Important this has not been done, please ask for it, as it is nec es sary if you contact your dealer. Data on Your Water Identification...

  • Page 70: Electrical Schematic

    Electrical Schematic 01023052...

  • Page 71: Parts Lists

    Parts List High Efficiency Twin Indoor Assembly 01023052...
  • Page 72 Item Part No. Description Item Part No. Description 01023111 HE Control Valve, Dowflow, Complete Eductor Throat with O-rings, Downflow, Blue, P1022723 10ea/Kit 01023115 HE Control Valve, Upflow, Complete Eductor Throat with O-rings, Upflow, Gray, P1023712 HE Twin Control Valve #2, Dowflow, 10ea/Kit 01022746 Complete...
  • Page 73 Parts List High Efficiency Twin Outdoor Assembly 01023052...
  • Page 74 Part Part Item Description Item Description 01025717 Outdoor HE Control, Downflow—Complete Eductor Throat with O-rings, Upflow, Gray, P1023712 10ea/Kit 01025718 Outdoor HE Control, Upflow—Complete Eductor Throat with O-rings, Upflow, White, Outdoor HE Twin Control #2, P1023713 01025719 10ea/Kit Downflow—Complete P1020603 Eductor Throat O-ring, Large, 10ea/Kit Outdoor HE Twin Control #2, 01025720...
  • Page 75 Parts List Remote Display and Smart Brine Tank Sensor Item Part No. Description 01020553 Remote Display 01020749 Remote Display Circuit Board 01020750 RF Board 01020611 Transformer 01020447 Smart Brine Tank Sensor, Indoor 01025557 Smart Brine Tank Sensor, Outdoor 01020747 Modem 01023052...
  • Page 76 O-Ring, Manifold 01016176 Outlet Manifold - 9” 01014539 Outlet Manifold - 10” 01014540 Outlet Manifold - 12” 01016429 Outlet Manifold - 14” P1017434 O-Ring, Plug and Sensor 01015122 Plug Aqua-Sensor® Probe, 01018763 Indoor Aqua-Sensor® Probe, 01025283 Outdoor 01016174 Culligan Emblem 01023052...

  • Page 77: Parts List

    Parts List 16" and 18" Brine System Item Part No. Description 01018705 Brine System, 250 lb 01018715 Brine System, 375 lb 01018709 Replacement Tank, 250 lb 01018716 Replacement Tank, 375 lb 01018704 Cover, 250 lb 01018717 Cover, 375 lb 01018707 Salt Plate, 250 lb 01018713 Salt Plate, 375 lb...
  • Page 78 Parts List Item Part No. Description 01018706 Brine Valve Brine Valve Assembly 01018710 BLFC Elbow - 0.45 gpm 01018711 BLFC Elbow - 0.8 gpm P1020194 Brine Well Cap - 24 Pack 3/8” Compression Nut - 24 P1020196 Pack P1018871 3/8” Insert - 25 Pack P1012091 Retaining Clip - 24 Pack P1020192...
  • Page 79 Parts List Item Part No. Description 01018720 Brine System, 650 lb 24" Brine System 01018718 Replacement Tank, 650 lb 01018719 Cover, 650 lb 01018909 Salt Plate, 650 lb 01018708 Brine Chamber 01018706 Brine Valve 01023052...

  • Page 80: Culligan Limited Warranty

    If a part described above is found defective within the specified period, you should notify your indepen- dently operated Culligan dealer and arrange a time during normal business hours for the dealer to inspect the water conditioner on your premises. Any part found defective within the terms of this warranty will be repaired or replaced by the dealer.

  • Page 81: With Culligan You Get More Than A Quality Product

    That’s why our 1,350 independently operated dealers worldwide don’t just sell products; they sell water quality you can count on. We stand behind our products with written limited warranties and our unequaled Culligan service. No matter where you live, you can depend on Culligan expertise to work for you—today and tomorrow.

  • Page 82: Index

    Bypass Your Water Filter 48 Height of Discharge Above Floor Level Operating 22 California Department of Public Health Certificate 61 HE Twin cable lengths 14 Call Culligan at 47 High Efficiency 67, 69 Call for Service 46 High Efficiency Twin Indoor Assembly 67...
  • Page 83 Salt Bridging 47 Salt Delivery Service 42 Manual Regeneration 7 Salt Economizer 42 Materials 9, 10 Salt Storage Container 22 Media Tank 9 Salt Storage Tank 9 Meter Start-Up Procedure 40 Salt Storage Tank Assembly 9 Mineral Tank 6, 12 Salt Supply 42 Mineral Tank(s) 12 Sanitizing Procedure 45...

Table of Contents

Save PDF