Soft Keys - Samsung DCS Compact II General Description Manual

DCS Compact II General Description

Soft Keys

Below the display are three soft keys and a SCROLL button. These keys allow the
user to access features in his/her class of service without requiring the keyset to
have designated feature keys.
Stopwatch Timer
Display keyset users find this feature very convenient to time meetings, calls and
other functions. Users simply press once to start the timer and press again to
stop the timer.
UCD/ACD Supervisor Displays
With the optional AA card, when UCD/ACD is used, multiple supervisors can
view useful statistics about the UCD/ACD group. Statistics are broken down into
agent or calls. Agent statistics allow the supervisor to monitor and change the
status (in group, out of group and DND) of any agent, or view each agent's total
number of calls or average call length. Call statistics allow the supervisor to view
how many calls are in queue, the longest wait time, how many calls have been
received today and the average time in queue.
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Chapter 4. Features