Auto Attendant; Automatic Hold; Background Music - Samsung DCS Compact II General Description Manual

DCS Compact II General Description
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Auto Attendant

The integrated digital automated attendant option provides six ports per AA card
and four ports at MISC 2 card for simultaneous answering and call processing.
Sixteen professionally recorded prompts inform callers of the progress of their
calls. Some examples are: "I am sorry. There is no answer", "That station is busy"
and "Invalid number. Please try again". Two minutes of battery–backed random
access memory (RAM) provide up to 48 customer recordings for
announcements or greetings. Twelve individual greeting boxes, each with its
own dialing options, allow you to build call routing branches as needed. Callers
are routed through the branches by dialing extension numbers or single digits.
NOTE
Requires optional hardware and/or software. Ask your dealer for details.

Automatic Hold

While a keyset user is engaged in an outside (C.O.) call, pressing another trunk
key, route key or CALL button automatically places the call on hold when this
feature is enabled. Pressing TRSF, CONFERENCE, PAGE or a DSS key always
automatically places a C.O. call on hold. Intercom calls can be automatically
held only by pressing TRSF or CONFERENCE. Each keyset user can enable or
disable Automatic Hold.

Background Music

Keyset users may choose to hear music through their keyset speakers when
optional external or internal sources are installed. Each user may adjust this
level by the use of a volume control program at the selected keyset.
Forced
When a station is programmed for forced authorization the user must
always enter this code before dialing is allowed. The dialed authorization
code is verified from a system list of 100 entries.
Voluntary
Any station user can always enter an authorization code before they begin
dialing. The dialed authorization code is verified from a system list of 100
entries.
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Chapter 4. Features