Sky Hub Setup Manual
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Sky Hub Setup Manual

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Hello
Look inside to see how to
set up your new Sky Hub
Set Up Guide
SR101 Set Up Guide.indd 1
23/05/2012 15:24

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  • Page 1 Hello Look inside to see how to set up your new Sky Hub Set Up Guide SR101 Set Up Guide.indd 1 23/05/2012 15:24...
  • Page 2 SR101 Set Up Guide.indd 2 23/05/2012 15:24...

  • Page 3: Table Of Contents

    Help your contents Find your master phone socket 8 Advanced users Unplug everything from your master phone socket Other stuff Plug in your Sky Hub Using your equipment safely Fit microfilters around Recycling your home Connect PC (Windows 7) PC (Windows Vista)

  • Page 4: Get Connected

    Get connected Check Find Unplug Plug in Fit microfilters Connect SR101 Set Up Guide.indd 4 23/05/2012 15:24...

  • Page 5: Check

    Sky Hub • If you are coming from Virgin or getting a new broadband service, you can set up your Sky Hub on your activation date and then wait for your broadband to go live Please note, your Sky Broadband can go live anytime up to 8pm on your activation date.

  • Page 6: Your Contents

    Check your contents Grey ADSL Cable and Microfilter Sky Hub Black Power Cable SR101 Set Up Guide.indd 6 23/05/2012 15:24...
  • Page 7 Extra Microfilter Black Ethernet Cable (for a wired connection) Set Up Guide and Connect Card 08442 410 515 If you’re missing any of these items please give us a call on SR101 Set Up Guide.indd 7 23/05/2012 15:24...
  • Page 8 Find your master phone socket For your best speeds and stability you should connect your Sky Hub to your master phone socket. This is where your broadband signal is strongest. To find it look around your home for a larger phone socket with a line in the middle and possibly a BT or Openreach logo.
  • Page 9 Master phone socket If you can’t find your master phone grey ADSL cable directly into the ADSL socket simply connect your Sky Hub port on the master phone socket. to a convenient phone socket. Your broadband should still work but may not Then jump to step 4 on page 13 of this perform as well as in the master socket.

  • Page 10: Master Phone Socket

    Unplug everything from your master phone socket If you have a splitter already inserted (it may look like either of these): Take it out of your master phone socket and continue to the next page. SR101 Set Up Guide.indd 10 23/05/2012 15:24...
  • Page 11 If you have a phone If you have any existing cable already inserted: broadband equipment inserted: Take it out of your master phone socket Take out everything from your master phone and continue to the next page. socket. Remove the old microfilter from the cables and discard it.

  • Page 12: Plug In Your Sky Hub

    Plug the white end of the microfilter with Plug in the phone cable splitter that the grey ADSL cable attached directly into you previously removed to the microfilter your master phone socket. port marked ‘Sky Box/Phone’ . SR101 Set Up Guide.indd 12 23/05/2012 15:24...
  • Page 13 Plug the grey end of the ADSL cable into Now plug the blue connector of the black the back of your Sky Hub. power cable into the back of your Sky Hub. Then plug it in at the mains and switch on. Double filtering Never plug microfilters into other microfilters.

  • Page 14: Fit Microfilters Around

    Plug Why should I fit microfilters to all my other phone sockets that are in use? Without correctly installed microfilters around your home, your Sky Broadband connection may be slow, intermittent or may stop connecting at all. SR101 Set Up Guide.indd 14...
  • Page 15 Don’t have enough microfilters? If you need additional microfilters 08442 410 515. You can call us on still set up your Sky Hub, unplug any other devices from your phone sockets. Then, once you have your extra microfilters, reconnect the devices as above.

  • Page 16: Connect

    1. Find wireless 2. Select your wireless network networks • Your Sky Hub’s wireless details should appear in the list of networks. You can find the name of your wireless network on • Click on the icon in the inside lid of your Sky Hub packaging or on the ‘Connect’...
  • Page 17 4. Open browser Sky Hub packaging or on the ‘Connect’ card. • Click on an internet browser to complete This is also on the back of your Sky Hub your set up • Always enter your password in CAPITAL letters Can’t get connected...

  • Page 18: Pc (Windows Vista)

    • You can find the name of your wireless network on the inside • Select ‘Connect To’ lid of your Sky Hub packaging or on the ‘Connect’ card. This is also on the back of your Sky Hub • If you don’t see your network name, click the Refresh network button •...
  • Page 19 • Click on an internet browser to complete • The Network Key is your password, this can your set up be found on the inside lid of your Sky Hub packaging or on the ‘Connect’ card. This is Can’t get connected also on the back of your Sky Hub •...

  • Page 20: Pc (Windows Xp)

    • You can find the name of your wireless network on the inside lid • Right click the wireless of your Sky Hub packaging or on the ‘Connect’ card. This is also icon on the back of your Sky Hub •...
  • Page 21 • The Network Key is your password. This can be found on the inside lid of your Sky Hub packaging or on the ‘Connect’ card. This is also on the back of your Sky Hub Can’t get connected • Always enter your password in CAPITAL •...

  • Page 22: Mac Osx

    • Click on the Apple icon, find the name of your wireless network on the inside lid of your select System Sky Hub packaging or on the ‘Connect’ card. This is also on the Preferences and back of your Sky Hub click on Network •...
  • Page 23 • Click on an internet browser to complete your set up • Enter your password. This can be found on the inside lid of your Sky Hub packaging or on the ‘Connect’ card. This is also on the back of your Sky Hub Can’t get connected...

  • Page 24: Wired Set Up

    Why a wired connection? If your computer will always be next to your Sky Hub, then you may want to set up a wired Sky Broadband connection. Ease of set up – a wired connection is much easier to set up.
  • Page 25 • Plug the other end of the black Ethernet • Click on an internet browser to complete cable into one of the yellow ports on the your set up back of your Sky Hub. Your computer should automatically connect. SR101 Set Up Guide.indd 25 23/05/2012 15:24...

  • Page 26: Get Extras

    Get extras Get protected Enjoy fantastic Sky services Help Advanced users SR101 Set Up Guide.indd 26 23/05/2012 15:24...

  • Page 27: Get Protected

    Parental Controls on their own as a your computer. separate download, free for as long as you With Sky Broadband you can install a free need them, on up to three PCs. trial of McAfee Security Suite, which includes McAfee Parental Controls are an important part parental controls for PCs.

  • Page 28: Enjoy Fantastic Sky Services

    Sky services Connect your Sky + HD box and get TV On Demand Now you’ve completed your Sky Hub set up, you can connect your Sky Hub to your compatible Sky±HD box to access TV On Demand, our library of TV on demand for no extra monthly cost.
  • Page 29 Sky.com, our official site, is an ideal home page and offers you an exciting number of options: My Sky Sky Go Here you can manage your Sky account and Enjoy TV from Sky on your iPad, iPhone or see bills, make payments, track orders and laptop with Sky Go, available at no extra cost more, whenever and wherever you want.

  • Page 30: Help

    1. Check your broadband activation date 5. Check you’ve entered your wireless details correctly You can find this on the top of your Sky Hub packaging – you won’t be able go online before Make sure you’ve selected the correct wireless this date.

  • Page 31: Advanced Users

    If you’re an expert user, who wants to update • In the username field, type in your your preferences or firewall, you can access username and password your Sky Hub control panel by doing the • The default login is (lowercase): following: Username: admin •...

  • Page 32: Other Stuff

    Other stuff Other things you need to know about your new Sky Hub: Using your equipment safely Recycling SR101 Set Up Guide.indd 32 23/05/2012 15:24...

  • Page 33: Using Your Equipment Safely

    Using your equipment safely Your Sky Hub has been manufactured to meet • If you move your Sky Hub between locations at international safety standards, but you must different temperatures, allow it to reach room take care if you want it to perform properly temperature before you apply power to it and safely.
  • Page 34 Sky Hub from the mains either of these symbols. Non-rewireable plugs is to take the plug out of the socket. Your Sky have the fuse beneath a fuse cover on the plug Hub must therefore be installed near the face.

  • Page 35: Recycling

    Collection Facility (DCF) – find one at correctly can be recovered, reused or recycled. www.recycle-more.co.uk Or give it to your Sky engineer next time Old Sky equipment can be reused or recycled, they visit. and the good news is that it’s really easy to do.
  • Page 36 © Copyright British Sky Broadcasting Limited 2012. Sky, Sky±HD, Sky Box, My Sky, Sky Go and Believe in Better are trade marks owned by the British Sky Broadcasting group of companies. This product is intended for use in the UK only.

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