Table of Contents
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Table of Contents
Related Manuals for Sky Hub
Summary of Contents for Sky Hub
- Page 1 Hello Look inside to see how to set up your new Sky Hub Set Up Guide...
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Page 3: Table Of Contents
Find your master phone socket 8 Other stuff Unplug everything from your Icon Guide master phone socket Help Plug in your Sky Hub Advanced users Fit microfilters around Using your equipment safely your home Recycling Connect... -
Page 4: Get Connected
Get connected Check Find Unplug Plug in Fit microfilters Connect... -
Page 5: Check
Sky Hub • If you are coming from Virgin Media or getting a new broadband service, you can set up your Sky Hub on your activation date and then wait for your Sky Broadband to go live Please note, your Sky Broadband can go live anytime up to midnight on your activation date. -
Page 6: What's In The Box
Check what’s in the box Grey DSL Cable and Microfilter Sky Hub Black Power Cable... - Page 7 Extra Microfilter Black Ethernet Cable (for a wired connection) Set Up Guide and Connect Card 03442 410 515 If you’re missing any of these items please give us a call on...
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Page 8: Find Your Master Phone Socket
Find your master phone socket For your best speeds and stability you should connect your Sky Hub to your master phone socket. This is where your broadband signal is strongest. To find it look around your home for a larger phone socket with a line in the... - Page 9 Pre-filtered sockets You may find you have a pre-filtered master phone socket. This is usually the case if you have a new build house or previously had Fibre installed in your home.
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Page 10: Master Phone Socket
Unplug everything from your master phone socket If you have a splitter already inserted (it may look like either of these): next page. Take it out of your master phone socket and continue to the... - Page 11 If you have a phone cable already inserted: If you have any existing broadband equipment inserted: Take it out of your master phone socket and continue to the next page. Take out everything from your master phone socket. Remove the old microfilter from the cables and discard it.
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Page 12: Plug In Your Sky Hub
‘Sky Box/Phone’ . If you are just Plug the white end of the microfilter with plugging in a phone cable plug it directly the grey DSL cable attached directly into into the microfilter. - Page 13 Plug the grey end of the DSL cable into Now plug the blue connector of the black the back of your Sky Hub. power cable into the back of your Sky Hub. Then plug it in at the mains and switch on. Final set up...
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Page 14: Your Home
(shown in section Plug Why should I fit microfilters to all my other phone sockets that are in use? Without correctly installed microfilters around your home, your Sky Broadband connection may be slow, intermittent or may stop connecting at all. - Page 15 Don’t have enough microfilters? If you need additional microfilters call us on 03442 410 515. You can still set up your Sky Hub, unplug any other devices from your phone sockets. Then, once you have your extra microfilters, reconnect the devices...
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Page 16: Connect
You can find the name of your wireless network see available wireless networks on the inside lid of your Sky Hub packaging or on the ‘Connect’ card. This is also on the back of your Sky Hub • Click on your Sky Hub’s network... -
Page 17: Wired Set Up
Sky 4. Open browser Hub packaging or on the ‘Connect’ card. • Click on an internet browser to complete This is also on the back of your Sky Hub your set up • Always enter your password in CAPITAL letters Can’t get connected... -
Page 18: Pc (Windows 7)
1. Find wireless 2. Select your wireless network networks • Your Sky Hub’s wireless details should appear in the list of networks. You can find the name of your wireless network on • Click on the icon in the inside lid of your Sky Hub packaging or on the ‘Connect’... - Page 19 Sky 4. Open browser Hub packaging or on the ‘Connect’ card. • Click on an internet browser to complete This is also on the back of your Sky Hub your set up • Always enter your password in CAPITAL letters Can’t get connected...
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Page 20: Pc (Windows Xp)
• Right click the • You can find the name of your wireless network on the inside lid of your Sky Hub packaging or on the ‘Connect’ card. This is also wireless icon on the back of your Sky Hub •... - Page 21 • The Network Key is your password. This can be found on the inside lid of your Sky Hub packaging or on the ‘Connect’ card. This is also on the back of your Sky Hub Can’t get connected • Always enter your password in CAPITAL •...
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Page 22: Mac Osx
• Click on the Apple icon, find the name of your wireless network on the inside lid of your Sky select System Hub packaging or on the ‘Connect’ card. This is also on the back of Preferences and your Sky Hub click on Network •... - Page 23 • Click on an internet browser to complete your set up • Enter your password. This can be found on the inside lid of your Sky Hub packaging or on the ‘Connect’ card. This is also on the back of your Sky Hub Can’t get connected...
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Page 24: Wired Set Up
Why a wired connection? If your computer will always be next to your Sky Hub, then you may want to set up a wired Sky Broadband connection. Ease of set up – a wired connection is much easier to set up. - Page 25 3. Open browser • Plug the other end of the black Ethernet • Click on an internet browser to complete cable into one of the yellow ports on the your set up back of your Sky Hub. Your computer should automatically connect...
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Page 26: Get Extras
Get extras Get protected Enjoy fantastic Sky services... -
Page 27: Get Protected
Parental Controls When using the internet you must protect yourself and your family against online threats Sky offers free Parental Controls to all Sky by making sure up-to-date anti-virus and Broadband customers as standard. parental control software is installed on your computer. -
Page 28: Enjoy Fantastic Sky Services
Sky services Connect your Sky + HD box and get TV On Demand Now you’ve completed your Sky Hub set up, you can connect your Sky Hub to your compatible Sky±HD box to access TV On Demand, our library of TV On Demand for no extra monthly cost. - Page 29 My Sky Sky Go Here you can manage your Sky account and Enjoy TV from Sky on your iPad, iPhone or see bills, make payments, track orders and laptop with Sky Go, available at no extra cost more, whenever and wherever you want.
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Page 30: Other Stuff
Other stuff Other things you need to know about your new Sky Hub: Icon Guide Help Advanced users Using your equipment safely Recycling... -
Page 31: Icon Guide
Sky Hub and the master phone socket Amber flashing Sky Hub is trying to sync. If the icon has been flashing more than 1 hour, power cycle the Sky Amber solid Sky Hub is trying to authenticate. If the icon... - Page 32 Icon Status What it means Wireless is disabled. Log in to the Sky Hub to Wireless enable the wireless connection. See page 34 for Sky Hub login details White solid Wireless is enabled. See pages 18-25 on how to set up a wireless connection...
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Page 33: Help
1. Check your broadband activation date 5. Check you’ve entered your wireless You can find this on the top of your Sky Hub details correctly packaging – you won’t be able go online before Make sure you’ve selected the correct wireless... -
Page 34: Advanced Users
If you’re an expert user, who wants to • In the username field, type in your update your preferences or firewall, you username and password can access your Sky Hub control panel by • The default login is (lowercase): doing the following: Username: admin •... -
Page 35: Using Your Equipment Safely
Sky Hub shock. To avoid this risk: • Your Sky Hub is intended for use in moderate • Never remove the cover of your Sky Hub. climates. Don’t use or store your Sky Hub box... - Page 36 Sky Hub from the mains either of these symbols. Non-rewireable plugs is to take the plug out of the socket. Your Sky have the fuse beneath a fuse cover on the plug Hub must therefore be installed near the face.
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Page 37: Recycling
The product Business Park, Coventry.CV3 4UP. contains materials that when processed Or give it to your Sky engineer next time correctly can be recovered, reused or recycled. they visit. For more information on reuse and recycling Old Sky equipment can be reused or recycled, and the good news is that it’s really easy to do. - Page 38 Notes...
- Page 39 © Copyright British Sky Broadcasting Limited 2013. Sky, Sky±HD, Sky Box, My Sky, Sky Go and Believe in Better are trade marks owned by the British Sky Broadcasting group of companies. The Wi-Fi CERTIFIED logo is a certification mark of the Wi-Fi Alliance.
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